Title: Senior Customer Success Manager Location: United States, Canada Department: Customer Success Employment Type Full time Location Type Remote Department Customer SuccessEnterprise Success Job Description: Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT). As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for. About the Role: As a Customer Success Manager at Camunda, you’ll be the strategic partner to a portfolio of enterprise customers, helping them turn complex process orchestration and automation goals into real, measurable outcomes. You’ll sit at the intersection of business impact and technical possibility—guiding customers through adoption, growth, and renewal while collaborating closely with Sales, Product, Engineering, Consulting, and Support. In line with our FAITH values (Focus, Ambition, Integrity, Talent, Humor), you’ll combine clear thinking, honest partnership, and a bias for action to drive long-term success for our customers and for Camunda. What you'll be doing: - Own a portfolio of enterprise customers and act as their primary strategic partner from onboarding through renewal—aligning on goals, success measures, and an adoption roadmap that delivers real business value. - Drive retention and expansion by managing health, risk, and opportunities across your accounts, partnering with Sales and internal teams to secure renewals and uncover meaningful growth opportunities. - Lead structured customer conversations (e.g., onboarding sessions, success plan reviews, value and health check-ins) that connect Camunda capabilities to customer outcomes in clear, business-friendly terms. - Use data to tell the story—leveraging usage, value, and health signals to prioritize actions, forecast outcomes, and make informed recommendations for both customers and internal stakeholders. - Project manage cross-functional work (with TAMs, Consulting, Product, and Support) to unblock customers, close the loop on issues, and keep complex programs moving forward. - Contribute to our Customer Success practice by sharing learnings, mentoring peers, and helping refine playbooks, processes, and tooling as our team and portfolio scale. What you bring: - Ability and/or willingness to use our product. Nice-to-haves: - Relevant experience: 6+ years in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, ideally working with enterprise customers. - Relationship & stakeholder management: Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome-focused conversations. - Commercial awareness & forecasting: Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and risk/opportunity assessment. - Data-informed decision-making: Ability to interpret customer data (adoption, health signals, value metrics) and turn it into clear insights, priorities, and next steps for both customers and internal teams. - Communication & facilitation: Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment. Nice to haves: - Experience with orchestration, automation, or adjacent domains (e.g., process improvement, workflow, integration platforms) and/or technical products. - Hands-on familiarity with Salesforce, Gainsight, or similar CRM/CS platforms for managing accounts, activities, and health. - Experience working closely with technical counterparts (e.g., Solution Architects, TAMs, Engineering, or Product) to drive adoption and resolve complex issues. - A track record of mentoring peers, contributing to playbooks, or helping shape how a Customer Success team operates. This role is an existing vacancy #LI-AL1 #LI-Remote What We Have to Offer: Compensation We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: United States: $143,400.00 to $231,200.00 United Kingdom: £90,000.00 to £148,100.00 Singapore: S$178,100.00 to S$267,100.00 Canada: to C$152,300 to C$250,500 If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview. Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP). Benefits & Perks We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. - Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. - In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. - Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. - Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. - Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! ”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application! AI Disclaimer: Camunda may use AI tools to aid the screening of applications.

• Own the customer lifecycle end-to-end independently, serving as a single point of contact for the customer. • Lead solution design, configuration, onboarding, adoption, and ongoing success to accelerate time-to-value and drive long-term customer outcomes. • Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements. • Translate product usage into business outcomes, lead strategic customer conversations (QBRs), and maintain customer health to support retention and expansion. • Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.

• Develop and lead Comtech’s end to end Customer Success and Service Delivery strategy, including onboarding, adoption, expansion, renewal, and advocacy. • Ensure seamless transitions across Sales, Implementation, Service Delivery, and long term support functions. • Build scalable processes that support growth while delivering a high touch customer experience. • Ensure service delivery and success programs are tailored to mission needs across multiple industries. • Partner with Sales leadership to drive expansion opportunities and reduce churn across the installed base. • Lead Service Delivery, Field Deployment, and Technical Support teams to meet or exceed customer and contractual performance requirements. • Strengthen cross functional coordination to eliminate friction and accelerate time to value. • Deploy tools, analytics, and automation to improve visibility into customer health, usage, and lifecycle performance. • Build, mentor, and scale a high performing Customer Success and Service Delivery organization. • Establish performance metrics, operational standards, training programs, and development pathways. • Foster a culture of accountability, customer advocacy, and operational excellence.

• Own the health and retention of a defined portfolio of customers, ensuring consistent value realization and satisfaction. • Partner cross-functionally to proactively resolve issues affecting client experience or employee experience. • Develop and execute customer health and retention strategies. • Maintain accurate and current records of customer health, sentiment, and engagement in HubSpot and the platform. • Identify and remove operational blockers to speed up time-to-revenue and time-to-value.