Whisker

• Be the in-house expert on consumers' needs - what prompted them to request or buy the product, how they use it, and what new problems it can solve for them. • Run discovery, build durable feedback loops, and translate insight into the product roadmap. • Evolve the tools used by our Fire Safety Team to increase FST effectiveness and throughput resolving customer’s fire hazards. • Elevate the existing web and mobile experiences and support new flows and customer experiences. • Set the North Star direction for the Ting Sensor and Services and the strategy to realize the vision in concert with company leadership. • Define and ship the roadmap to make progress towards the vision. • Partner with design, engineering, marketing and operations to shape the scope of each release. • Measure consumer and business impact of product changes after they’re made. • Lead product development in support of new distribution channels in concert with Marketing and Sales. • Partner with marketing on positioning, messaging, pricing and packaging. Ensure a smooth experience regardless of acquisition channel. • Elevate the internal roadmapping, prioritization, and release-planning practices for this product line. • Use modern AI tools fluently across research, prototyping, writing, and analysis — at the pace PMs are now expected to work.

• Drive architectural improvements to our internal ML training frameworks, including modularization and experiment tracking • Adapt and optimize existing fire hazard detection algorithms for new electrical environments and grid configurations • Build and maintain scalable data pipelines that process high-frequency sensor data and feed downstream systems • Develop dashboards and automated tooling to monitor models, identify drift, and own processes to ensure models continue to meet their performance expectations • Maintain a deep understanding of our stack, and collaborate across data science, product, and fire safety leadership to conceptualize and deliver improvements

• Act as the product lead for Ting Data Products — owning strategy, roadmap, customer relationships, GTM influence, and data products • Set the North Star direction for Ting Data Products and the strategy to realize the vision in concert with company leadership • Be the in-house expert on grid data needs — what grid teams use today and what they would use if they could get it • Run discovery, build durable feedback loops, and translate insight into the product roadmap • Define a focused set of data products — APIs, files, dashboards, alerts — built on common foundations that serve many customers • Define and ship the roadmap to make progress towards the vision • Partner with design and engineering to shape the scope of each release and ensure a high-quality customer experience • Measure customer and business impact after each release • Shape positioning, messaging, pricing and packaging, sales enablement, and launch plans • Build the roadmapping, prioritization, and release-planning practices this product line needs as it scales • Use modern AI tools fluently across research, prototyping, writing, and analysis

• Review and track monthly vendor review activities, confirming kickoff and following up with owners on overdue or incomplete items • Validate that vendor records in Vanta are complete, including business purpose, data classification, security certifications, and contract status • Coordinate user access reviews: gather reviewer input, confirm assignments and due dates, and escalate blockers • Input access review results into Vanta and create follow-up Jira tickets for remediation items such as removing former users or correcting role assignments • Track and update open risk items with current status, owner, and expected resolution date • Collect and organize evidence for completed vendor and access review activities • Deliver a monthly closeout summary covering completed reviews, outstanding items, risks identified, and recommended escalations • Flag issues to the security/compliance owner that require internal approval or leadership action

• Provide phone and email support to customers • Create and maintain clear, accurate documentation • Troubleshoot and resolve issues down to the root cause • Act as a liaison between operational departments • Identify, report, and document technical issues • Manage and prioritize tasks in a fast-paced environment • Support the Engineering team by testing software and hardware

• Designs, builds, and scales compounding growth loops that turn user behavior into new user acquisition • Identifies where product usage, content, and brand interactions naturally create distribution • Improves loop efficiency (conversion, share rate, velocity, amplification) • Expands loops beyond marketing into product and customer experience surfaces • Establishes organic as a measurable, accountable growth channel on par with paid • Defines KPIs (loop coefficient, organic conversion, compounding traffic, revenue contribution) • Builds attribution models across fragmented and multi-touch organic journeys • Creates a continuous experimentation system to drive optimization and scale • Owns how Whisker is discovered across search, social, PR, influencer, and AI-driven surfaces • Evolves SEO into a broader discovery system (including LLM / AI visibility, answer engines, and emerging platforms) • Ensures every surface contributes to loop creation, amplification, or conversion • Builds the automation and systems layer that powers organic growth at scale • Identifies manual workflows and replaces them with scalable, programmatic solutions • Develops or orchestrates tools, agents, and pipelines that accelerate: Content creation, Insight generation and Distribution and amplification • Partners with Engineering and Data to create new growth capabilities (e.g., real-time insight loops, automated content systems, adaptive messaging engines) • Identifies and operationalizes the most powerful customer insights, behaviors, and “fanaticism signals” • Turns these signals into repeatable growth mechanisms • Builds systems that continuously surface and act on emerging opportunities • Partners with Product to increase shareability, visibility, and organic reach by design • Embeds growth loops and organic thinking across Marketing, Product, and Customer Experience • Ensures major initiatives are designed with distribution and amplification in mind • Acts as the connective layer between brand, content, product, and performance • Will perform additional responsibilities when required

• Manage the revenue recognition process and all related tasks, from contract review to customer billing to revenue deferrals and recognition as part of the monthly close process • Ensure compliance with ASC 606 revenue recognition standards • Prepare journal entries and perform account reconciliations • Assist with sales tax process, including collaboration with Operations team • Prepare revenue reports, metrics, analyses and other ad-hoc duties within the Finance team as needed • Liaise between other members of the Finance group as well as key members of the operations team to ensure seamless operations • Support team efforts to continuously improve and gain operation efficiencies by creating and maintaining documentation for internal training, workflow processes, and communication/troubleshooting

• External partner project leadership: Serve as the senior project owner on integrations and initiatives with our enterprise partners. Run the working sessions, manage scope and timeline commitments, drive technical alignment, and own the communication back to both organizations. Capture decisions and ensure follow-through, escalating as needed. • Cross-functional project delivery: Lead the projects that span Product, Engineering, Operations, and GTM — platform launches, system integrations, partner portals, digital initiatives, AI tooling rollouts. Set sequencing, manage dependencies, track milestones and blockers, and drive projects across the finish line with hints of program-level thinking when initiatives stretch across multiple workstreams. • Stakeholder management and executive communication: Own the status narrative on the projects you run. Brief executives clearly. Frame risks and decisions so senior leadership can move quickly. Manage stakeholders across every level — director, VP, and C-suite — both internally and at partner organizations. • Technical fluency: Lead conversations on APIs, integrations, authentication, and digital workflows without needing a translator. Pressure-test scope and approach. Push back when a proposal creates downstream issues. You don't need to code, but you need to be credible in a room with engineers and product managers. • Process, cadence, and follow-through: Establish the operating rhythm that keeps projects predictable — milestone gates, decision logs, risk registers, status communication. Adapt the cadence to the project; resist ceremony that doesn't earn its keep. • Cross-functional collaboration: Work closely with Product Managers, Engineers, Programs/Operations leads, and Go-To-Market teams to align on commitments, clarify edge cases, and drive outcomes. Facilitate the working sessions that resolve hard problems.

• Cultivate partner relationships • Collaborate cross-functionally with marketing and operations • Communicate technical requirements to partners • Collect and report key metrics

• Own and evolve Ting's brand strategy, positioning, and messaging • Define and protect our brand identity, voice, and visual standards across all touchpoints • Lead competitive positioning and differentiation in InsurTech and connected home • Partner with Growth and Partner Marketing to keep brand consistent while enabling channel-specific execution • Lead development of strategic decks and materials for executive, investor, and partner audiences • Partner with Product to turn the roadmap into compelling customer-facing narratives • Own product positioning, value propositions, and go-to-market strategy for Ting • Lead product marketing launches, feature announcements, and supporting campaigns • Own the Ting website and partner with Product on the mobile app experience, including messaging, structure, and conversion • Drive continuous improvement through testing and iteration • Lead creative strategy and oversee execution across brand, performance, and partner channels • Own content strategy across owned channels: blog, social, email, and educational content • Manage agency partnerships with clear briefs, accountability, and performance standards