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Vonage

Communications APIs. Unified Communications. Contact Centers. Now we're talking.

Senior Manager, Sales Training

SalesSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2001H1B SponsorCompany SiteLinkedIn

Location

New York

Posted

4 days ago

Salary

$143.1K - $187.9K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Senior Manager, Sales Training

Vonage

• Oversee enablement specialists across large segments of the business, ensuring alignment to a common standard of quality and effectiveness • Create training objectives and define the metrics framework used to assess programme effectiveness across all areas of delivery • Ensure training courses, materials, and delivery methods are continuously updated to reflect changes in product, customer needs, and business priorities • Work with Sales and Product leadership to identify the highest-priority capability gaps and shape the enablement roadmap accordingly • Work with Vonage's regional sales resources to define and develop training solutions that are fit for purpose in each context • Ensure internal and external programmes align with stated product, customer, and business objectives — not just training best practice • Establish and evolve the overall framework for how needs are assessed, solutions are designed, and outcomes are evaluated across the function • Maintain and nurture consultative relationships with key Vonage and partner stakeholders, operating as a trusted adviser at a senior level • Play a lead role in cross-functional working groups, helping to address and resolve enablement-related issues that span multiple teams or functions • Represent the enablement function in senior forums and deliver high-profile presentations to Sales and business leadership on programme performance, priorities, and recommendations • Lead, coach, and develop a team of enablement specialists, setting clear expectations and creating the conditions for high performance • Establish overall work processes, standards, and priorities across the team — building a culture of rigour, accountability, and continuous improvement • Address and resolve issues escalated from specialists and audiences; support specialists in building their own capability to handle issues at their level • Identify, retain, and develop strong talent within the team; address performance gaps directly and early • Define and own the measurement framework for enablement effectiveness — from completion rates and learner feedback through to manager-reported behaviour change and business impact indicators • Identify patterns across programmes and teams that signal systemic issues or improvement opportunities, and lead the response • Report programme performance, trends, and risks to the Director of Enablement and senior stakeholders, with clear recommendations attached

Job Requirements

  • Have 7+ years in enablement, L&D, or a related sales performance function, with at least 3–5 years in a management role that included managing other managers or leads
  • Have a strong track record of designing and governing enablement programmes at scale — across multiple teams, geographies, or product lines
  • Are a skilled consultant and communicator — you listen well, work through ambiguity, and can represent the function credibly at a senior level
  • Can balance competing priorities across Sales, Marketing, Product, and regional stakeholders — and make well-reasoned, transparent trade-offs
  • Take a structured, outcomes-oriented approach to strategy and project management — you set the framework and trust your managers to execute within it
  • Have experience managing or selecting third-party vendors and holding them to account
  • Have experience with CRM and enablement tooling (e.g. Highspot, Yoodli, Gong)

Benefits

  • A modern enablement stack — actually used
  • A clear path upward, not a ceiling
  • Ownership, not bureaucracy

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