Volaris Group

Role Description We are seeking a motivated and relationship-driven National Sales Consultant to help grow our presence across K–12 schools and districts in the United States. In this role, you will connect with customers to understand their challenges and demonstrate how our software can help improve library operations and resource management for schools. If you excel in consultative selling, enjoy building trusted partnerships, and want to play a key role in expanding our US market, we’d love to hear from you. This is a full-time remote position with domestic travel required. Reporting to the US Operations Manager, you will contribute to driving new and expansion sales for MackinVision, a Library & Asset Management SaaS platform. This role works in close partnership with Mackin, our primary US reseller and a market-leading provider of K–12 library solutions, including collaborating with their State Sales Representatives throughout the deal process. - Manage opportunities through the sales cycle: prospecting, discovery, presenting solutions, nurturing, and closing. - Deliver tailored and engaging demos to district, library, and IT audiences. - Contribute to RFP responses where required. - Establish credibility with decision-makers by deeply understanding operational challenges and positioning value. - Maintain up-to-date product and industry knowledge to support strong, informed conversations. - Collaborate closely with Mackin State Sales Reps to build relationships, progress opportunities, and support shared success. - Work with Product and Client Services teams to deliver solutions and close deals. - Develop and execute sales strategies to consistently achieve and exceed sales targets. - Maintain accurate sales pipelines and provide insightful market feedback to inform business strategy. - Provide a smooth transition from deal closure through to handover for implementation. Qualifications - 4+ years' experience in B2B software sales; experience in the K-12 education sector is highly desirable. - Track record of achieving or exceeding targets. - Skilled in consultative selling, with the ability to uncover client needs and present compelling solutions. - Strong organizational skills with the ability to juggle multiple opportunities and priorities. - Excellent communication skills and ability to build rapport quickly. - Communicating technical information to stakeholders in an easy-to-understand way. - Experience using CRM tools and a data-driven approach to sales. - Ability and willingness to travel domestically. - Valid driver’s license required. Requirements - Regular worker type. - Number of openings available: 1.

Title: Chief Operating Officer Location: Remote, United States time type Full time job requisition id R67223 Job Description: Job Summary: About The company The company is a global technology provider focused on casino management systems (CMS) for the gaming and entertainment industry. The company operates internationally and serves customers across multiple jurisdictions, with a focus on CMS innovation, service, and end-to-end operational support for casino environments. Position Summary The Chief Operating Officer (COO) is responsible for translating the company’s strategy into disciplined execution across global day-to-day operations. Reporting to the Chief Executive Officer (CEO), the COO leads operational planning, performance management, and cross-functional execution across the company’s technology, service, and delivery environment. This role ensures scalable processes, operational excellence, customer satisfaction, and profitable growth centered on casino management systems and related service operations. Job Description: Reporting Relationships - Reports to:Chief Executive Officer (CEO) - Direct reports mayinclude:leaders acrossFinance,OperationsandService Delivery Roles & Responsibilities - Integration and alignment with Volaris best practices and the IM:Drive the integration of this company into Volaris, align with bestpracticesand set up the framework to achieve the IM. - Operational strategy & execution:Partner with the CEO and executive team to translate strategic priorities into operating plans, initiatives, timelines, and measurable outcomes acrossthecompany’s global business. - QSR readiness and financial performance cadence:Develop and lead an operating cadence that prepares the team for Quarterly Strategic Reviews (QSRs), ensuring the VBU’s financial performance—particularly CORE and Organic Growth—is tracked rigorously and is meeting or exceeding stated forecasts through proactive review, accountability, and corrective action. - Global operating cadence:Establishan operating rhythm across regions and functions, including KPIs, business reviews, planning cycles, and cross-functional governance that drives accountability and alignment. - Casino management systems delivery:Oversee the effective delivery, implementation, and support of casino management systems to ensure high customer satisfaction, system reliability, and operational excellence. - Service & customer support:Strengthen customer support and service operations, ensuring responsiveness, issue resolution, and long-term client retention across multiple markets. - Process & continuous improvement:Standardize and improve operational processes across corporate, technical, implementation, and service teams to increase efficiency, quality, and scalability. - International operations:Support execution across multiple countries and regulatory environments, ensuring operational consistency while adapting to local business needs. - Client implementation & lifecycle management:Oversee implementation planning, onboarding, post-go-live support, and ongoing service delivery to strengthen customer outcomes and retention. - Budget partnership:Collaborate with CEO and finance leadership on operating budgets, cost controls, investment prioritization, and margin improvement initiatives. - Risk, compliance & governance:Ensure operations meet applicable regulatory, contractual, quality, and internal control requirements relevant to casino management systems and international business operations. - Systems & data:Improve operational systems, dashboards, and reporting to strengthen visibility, forecasting, and executive decision-making. - AI strategy and implementation:Identify, evaluate, and lead AI initiatives that enhance operational efficiency, improve decision-making, strengthen customer experience, and support scalable growth across the business; partner with the CEO and functional leaders to prioritize use cases, manage implementation, and drive measurable business outcomes. - Talent &leadership development:Build and lead high-performing teams, coach functional leaders, strengthen succession depth, and foster a culture of accountability, collaboration, and continuous improvement. - M&A evaluation and acquisition support:Serve as a key executive inidentifying, reviewing, and assessing potential acquisition targets; partner with the CEO and leadership team to evaluate M&A opportunities, support operational due diligence, assess integration considerations, and helpdeterminestrategic and operational fit. - Executive leadership:Serve as a strategic partner to the CEO and leadership team, stepping in to lead key initiatives, critical meetings, or business continuity efforts as needed. Qualifications - Bachelor’s degree in Business, Engineering, Operations, Technology, or a related field; MBA or equivalent advanced degree preferred. - 15+ years of progressive senior leadership experience with significant responsibility for operations, service delivery, or multi-functional business execution. - Demonstrated success leading operational excellence in a technology-enabled product and service environment. - Experience supporting international operations, multi-site teams, or regionally distributed business functions. - Strong financial and commercial acumen, including budgeting, KPI management, margin improvement, and resource prioritization. Key Competencies - Systems thinker with strong execution rigor; able to simplify complexity and drive clarity. - Data-driven decision-making; comfortable with ambiguity and prioritization. - Excellent stakeholder management and communication across executives, teams, and external partners. - High integrity, sound judgment, and strong discretion with confidential information. - Leader who develops talent, builds accountability, and strengthens culture. - Knowledge of AI technologies and the ability to evaluate, prioritize, and lead implementation of AI initiatives that improve operational efficiency, decision-making, customer experience, and business scalability. - Comfortable balancing near-term delivery with long-term capability building. Working Conditions / Notes This rolewillrequire travel and the ability to supportbusiness-criticalneeds outside of standard working hours. Responsibilities may evolve as the organization grows.Volaris Groupis an equal opportunity employer and considers applicants without regard to legally protected characteristics. Worker Type: Regular Number of Openings Available: 1

• Own strategic customer relationships • You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders • You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing • Drive expansion and growth of our solutions • You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward • Manage customer health in a CRM • You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond • Serve as the voice of the customer internally • You will bring customer feedback, feature requests, and sentiment into product and leadership conversations • You will help shape how we build, prioritize, and communicate with customers

• Translates company strategy into disciplined execution across global operations. • Leads operational planning, performance management, and cross-functional execution. • Oversees effective delivery, implementation, and support of casino management systems. • Strengthens customer support and service operations. • Collaborates with the CEO and executive team on operating plans and initiatives. • Develops and leads an operating cadence to ensure financial performance is tracked.

• Lead a small team of cloud engineers building and maintaining AWS hosting environments • Design, implement, and optimize AWS infrastructure to meet deployment goals • Automate the deployment of customer environments using infrastructure as code • Manage core AWS services including compute, DB, storage, networking • Oversee security and lifecycle management for cloud resources • Build CI/CD pipelines and DevOps practices for web applications

Role Description The Customer Care Technical Analyst will be responsible for front-line technical support of the Northpointe Suite, including troubleshooting and first-stage investigative work required to drive customer issues to resolution. The successful candidate will work with the existing Customer Care team to support our client base, with opportunity for growth within the company. This is a 2nd shift remote position with core hours of 12:00 PM – 9:00 PM EST. Upon completion of training and onboarding, the role includes after-hours on-call responsibility for Priority 1 (P1) tickets only. Some exceptions for onboarding, company meetings, and on-site requirements may apply. Qualifications - Communication: Consistent, proactive, and detailed — internally and externally. Does not wait to be asked for updates. Written and verbal communication is clear, organized, and stands alone without follow-up clarification. - Curiosity and Self-Direction: Approaches unfamiliar problems with initiative. Independently researches issues, asks thoughtful questions, and pursues skill growth without requiring direction to do so. - Ability to recognize trends in escalated issues. - Ability to manage multiple complex tasks simultaneously in a fast-paced, deadline-oriented environment. - Zendesk experience preferred; or equivalent ticketing system experience. - Basic SQL knowledge preferred, or willingness to learn. Requirements - Respond to incoming customer inquiries across all available channels, managing a work queue to ensure compliance with Service Level Agreement timeframes. - Establish proficiency in the Northpointe Suite and underlying database management systems to troubleshoot and resolve customer application software issues. - Accurately assess the priority and severity of customer issues based on predefined criteria, customer problem descriptions, and industry experience; utilize established escalation paths for issues of routine scope and complexity. - Provide practical workarounds to customers when immediate software modifications are not available. - Log all and any ongoing actions with thorough, specific detail — capturing sufficient context so that any team member can understand the full history of an issue without follow-up, and building the support knowledge base over time. - Monitor open tickets twice daily to ensure timely progress; keep ticket status current and maintain proactive customer communication throughout. - Maintain quality test records to capture testing evidence carried out prior to software releases. - Communicate proactively with customers and internal stakeholders — including status updates using pre-defined criteria. - Build strong relationships with 3rd parties and external providers to ensure timely data flow. - Provide updates to the Customer Care Manager as needed; collaborate with customers and internal teams — including Quality Assurance and Deployment — to coordinate the resolution and deployment of fixes for application defects. - Use technology effectively to collaborate and maintain strong remote working relationships (Teams, SharePoint, Confluence, Jira, etc.). Camera use is expected on all customer calls and team meetings. - Follow documented procedures for processing complex data, reporting problems, and required changes. - Assist with creating, organizing, and maintaining the equivant Documentation Library. - Understand team metrics and SLA standards; make suggestions to improve data quality and processes. Company Description equivant SCP is dedicated to helping justice agencies better support the individuals and communities they serve. The Northpointe Suite software brings together the tools agencies need to manage cases, streamline workflows, and improve communication across the justice system. When you join equivant, you become part of a team that values purpose, collaboration, and real-world impact.

• Own the preparation and review of all portfolio month-end, quarter-end, and year-end close deliverables, including statement of cash flows, dividend declarations, earnout/holdback calculations and payments • Own the treasury function — including monthly cash requirements reporting, banking administration, debt, and contingent consideration reconciliation — maintaining accurate portfolio-level cash visibility at all times • Actively identify and implement AI-assisted automation opportunities within the controllership and treasury function, reducing manual processing time and increasing capacity for higher-value analytical work • Lead the intercompany reconciliation and recharges process across all entities, ensuring balances are accurately allocated and resolved • Maintain and enforce the portfolio’s internal controls framework and Risk Control Matrix; coordinate the internal and external audit processes • Maintain Employee Authorisations and Approval Matrices across the portfolio; ensure banking administration is current and all signatories are correctly maintained • Coordinate tax compliance obligations where required, specifically transfer pricing arrangements; consult with external advisors as required • Support acquisition integration from a technical accounting perspective — including step plan adherence, revenue recognition checklists, PPA model review • Build and maintain effective working relationships with entity finance leads; provide technical accounting guidance and policy clarification without creating dependency or interfering with entity autonomy

• Lead the execution and coordination of the organisation’s AI Transformation Plan across the business. • Ensure transformation activities remain aligned with agreed maturity assessments, portfolio objectives, and business priorities. • Coordinate AI transformation activities across departments to identify practical opportunities for AI-enabled improvement and operational efficiency. • Maintain tracking and reporting of AI initiatives, including delivery momentum, risks, dependencies, and blockers, escalating issues where required. • Engage with and support portfolio-level AI transformation activities, including AI assessments, reporting, progress reviews, forums, peer groups, and related transformation initiatives as required. • Support staff and leaders through the transition to AI-enabled ways of working by providing practical education, training, guidance, and hands-on support. • Work with teams across R&D, product, sales and marketing, customer care, and operations to identify, trial, adopt, and embed practical AI tools and workflows that improve efficiency, quality, delivery, and operational effectiveness. • Establish practical AI working standards, governance expectations, and usage guidance to support safe, consistent, and effective adoption across the business. • Ensure appropriate documentation, controls, reporting, and oversight are maintained for AI-related initiatives and activities. • Reinforce responsible AI usage and ensure AI practices remain aligned with organisational security, compliance, risk management, and ethical expectations.

• Own the preparation and review of all portfolio month-end, quarter-end, and year-end close deliverables, including statement of cash flows, dividend declarations, earnout/holdback calculations and payments • Own the treasury function — including monthly cash requirements reporting, banking administration, debt, and contingent consideration reconciliation — maintaining accurate portfolio-level cash visibility at all times • Actively identify and implement AI-assisted automation opportunities within the controllership and treasury function, reducing manual processing time and increasing capacity for higher-value analytical work • Lead the intercompany reconciliation and recharges process across all entities, ensuring balances are accurately allocated and resolved • Maintain and enforce the portfolio’s internal controls framework and Risk Control Matrix; coordinate the internal and external audit processes • Maintain Employee Authorisations and Approval Matrices across the portfolio; ensure banking administration is current and all signatories are correctly maintained • Coordinate tax compliance obligations where required, specifically transfer pricing arrangements; consult with external advisors as required • Support acquisition integration from a technical accounting perspective — including step plan adherence, revenue recognition checklists, PPA model review • Build and maintain effective working relationships with entity finance leads; provide technical accounting guidance and policy clarification without creating dependency or interfering with entity autonomy

Role Description We’re building something new at Shipnet, and we need someone to help shape it. High Value Services (HVS) is a growing capability at the heart of our product and commercial strategy, combining data analytics with AI-enabled delivery to create measurable value for our customers. We’re looking for a senior, commercially minded builder to make it real. The Strategic Services (SS) Lead is responsible for establishing and scaling Shipnet’s High Value Services (HVS) capability — the team that uses analytics, AI, and strategic engagements to make customers’ businesses stronger, and in doing so helps Shipnet move from selling functionality to selling outcomes. You'll shape what those services look like, and coordinate a small, focused team, including an AI-native engineer, to deliver them. You’ll work across Product, R&D, Professional Services (PS), Sales, and Account Management (AM). You’ll be trusted to say yes to the right things — and no to the wrong ones. What you’ll be doing - Develop the HVS service portfolio: - Define and evolve a clear HVS portfolio grounded in real customer pain points, maritime economics, and Shipnet’s data capability. - Engage customers directly: - Lead discovery conversations, insight playbacks, and executive-level storytelling with shipping companies and ship managers. - Deliver HVS engagements end-to-end: - Lead analytical work that turns messy operational data into commercially relevant insight, through to strategic builds and AI-enabled innovation collaborations. - Build for repeatability and scale: - Convert customer-specific work into reusable methods, tools, and service patterns; surface candidates for productisation with Product and R&D where patterns recur. - Coordinate a small team: - Create structure where there is none, set standards, direct quality, and make delivery trade-offs. Initially working alongside one developer (no direct line management responsibilities), with capacity to grow as the function proves out. - Drive commercial growth: - Drive new outcome-based revenue while improving product pull-through, retention, and strategic differentiation. - Hold the line (HVS vs PS): - Maintain the boundary between strategic-transformation HVS engagements and bespoke PS backstop work; uphold honest, evidence-based analysis and resist overclaiming (especially around AI). Qualifications - Deep maritime domain knowledge of one or more core areas (e.g., technical management, planned maintenance, voyage operations, commercial performance, fleet operations, or similar). - A track record of paving the way for applied analytics or insight functions, structuring ambiguous operational problems and working with real, imperfect datasets to deliver commercially useful output. - The ability to distinguish genuinely high-value services from low-value custom reporting, and the willingness to make that call out loud. - Confidence presenting to directors and C-suite; skilled at translating complex analysis into insight that earns trust. - Experience creating or scaling a capability, function, or offering from scratch — not just operating inside an established one. - Confident in embedding AI tools as part of a data analytics workflow. - Comfortable with data warehousing, SQL, BI tooling, and statistical reasoning, without needing to be the strongest engineer in the room. Requirements - Credible: Carries enough substance and calm authority to be trusted by customers and colleagues in ambiguous, early-stage situations. - Commercially tough-minded: Doesn’t confuse activity with value and challenges requests that don’t make business sense. - Honest: Comfortable saying things like “The data doesn’t support that claim” and “This should be a product capability, not a services engagement.” That honesty is a feature, not a flaw. - Curious: Genuinely interested in how shipping businesses work; asks why as readily as what. - Structured: Brings shape to ambiguity and creates repeatable ways of working. - Resilient: Able to build effectively in an environment where priorities and expectations are still evolving. Benefits - Fully remote working with all equipment provided. - Competitive benefits and entitlements across all our operating countries. - Opportunities for learning and development through our platform, Percipio, to help you continuously grow your knowledge and skills. - A genuinely collaborative culture built on the values of Brave, Curious, Kind, and Credible. - A strong focus on mental health and wellbeing – including monthly communication ‘Staying Afloat’, access to an Employee Assistance Programme and Mental Health First Aid Champions to support you. - Career development pathways across the wider Volaris Group. Company Description Shipnet has been at the heart of maritime software for five decades. Our mission is to create innovative solutions to the problems of the shipping industry, which is built by mariners, for mariners. We’re a remote-first, people-first business with a diverse team spread across multiple countries. Our team – Shipnetters – are the heart of everything we do. We are committed to supporting our people with one goal in mind; to create an open, engaging and inclusive culture for all.