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Volaris Group

Volaris Group is a financial services and management company that acquires businesses and works to strengthen them in the markets where they compete. Past jobs at Volaris Group hav

Strategic Services Lead

Location

United Kingdom

Posted

18 days ago

Salary

£60K - £80K / year

Seniority

Lead

No structured requirement data.

Job Description

Strategic Services Lead

Volaris Group

Role Description We’re building something new at Shipnet, and we need someone to help shape it. High Value Services (HVS) is a growing capability at the heart of our product and commercial strategy, combining data analytics with AI-enabled delivery to create measurable value for our customers. We’re looking for a senior, commercially minded builder to make it real. The Strategic Services (SS) Lead is responsible for establishing and scaling Shipnet’s High Value Services (HVS) capability — the team that uses analytics, AI, and strategic engagements to make customers’ businesses stronger, and in doing so helps Shipnet move from selling functionality to selling outcomes. You'll shape what those services look like, and coordinate a small, focused team, including an AI-native engineer, to deliver them. You’ll work across Product, R&D, Professional Services (PS), Sales, and Account Management (AM). You’ll be trusted to say yes to the right things — and no to the wrong ones. What you’ll be doing - Develop the HVS service portfolio: - Define and evolve a clear HVS portfolio grounded in real customer pain points, maritime economics, and Shipnet’s data capability. - Engage customers directly: - Lead discovery conversations, insight playbacks, and executive-level storytelling with shipping companies and ship managers. - Deliver HVS engagements end-to-end: - Lead analytical work that turns messy operational data into commercially relevant insight, through to strategic builds and AI-enabled innovation collaborations. - Build for repeatability and scale: - Convert customer-specific work into reusable methods, tools, and service patterns; surface candidates for productisation with Product and R&D where patterns recur. - Coordinate a small team: - Create structure where there is none, set standards, direct quality, and make delivery trade-offs. Initially working alongside one developer (no direct line management responsibilities), with capacity to grow as the function proves out. - Drive commercial growth: - Drive new outcome-based revenue while improving product pull-through, retention, and strategic differentiation. - Hold the line (HVS vs PS): - Maintain the boundary between strategic-transformation HVS engagements and bespoke PS backstop work; uphold honest, evidence-based analysis and resist overclaiming (especially around AI). Qualifications - Deep maritime domain knowledge of one or more core areas (e.g., technical management, planned maintenance, voyage operations, commercial performance, fleet operations, or similar). - A track record of paving the way for applied analytics or insight functions, structuring ambiguous operational problems and working with real, imperfect datasets to deliver commercially useful output. - The ability to distinguish genuinely high-value services from low-value custom reporting, and the willingness to make that call out loud. - Confidence presenting to directors and C-suite; skilled at translating complex analysis into insight that earns trust. - Experience creating or scaling a capability, function, or offering from scratch — not just operating inside an established one. - Confident in embedding AI tools as part of a data analytics workflow. - Comfortable with data warehousing, SQL, BI tooling, and statistical reasoning, without needing to be the strongest engineer in the room. Requirements - Credible: Carries enough substance and calm authority to be trusted by customers and colleagues in ambiguous, early-stage situations. - Commercially tough-minded: Doesn’t confuse activity with value and challenges requests that don’t make business sense. - Honest: Comfortable saying things like “The data doesn’t support that claim” and “This should be a product capability, not a services engagement.” That honesty is a feature, not a flaw. - Curious: Genuinely interested in how shipping businesses work; asks why as readily as what. - Structured: Brings shape to ambiguity and creates repeatable ways of working. - Resilient: Able to build effectively in an environment where priorities and expectations are still evolving. Benefits - Fully remote working with all equipment provided. - Competitive benefits and entitlements across all our operating countries. - Opportunities for learning and development through our platform, Percipio, to help you continuously grow your knowledge and skills. - A genuinely collaborative culture built on the values of Brave, Curious, Kind, and Credible. - A strong focus on mental health and wellbeing – including monthly communication ‘Staying Afloat’, access to an Employee Assistance Programme and Mental Health First Aid Champions to support you. - Career development pathways across the wider Volaris Group. Company Description Shipnet has been at the heart of maritime software for five decades. Our mission is to create innovative solutions to the problems of the shipping industry, which is built by mariners, for mariners. We’re a remote-first, people-first business with a diverse team spread across multiple countries. Our team – Shipnetters – are the heart of everything we do. We are committed to supporting our people with one goal in mind; to create an open, engaging and inclusive culture for all.

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