• Build long-term, positive relationships with families and keep them informed on academic planning and application progress • Understand each family’s concerns, preferences, and expectations, offering encouragement and insight • Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported • Proactively suggest internal offerings based on the student’s progress and future goals • Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates • Collaborate closely with Graduate Coach, Former Admissions Officer, and course managers to ensure services are delivered to fulfill family needs • Track key performance indicators such as service completion rates, parent feedback records, and student engagement to identify risks early and intervene when necessary • Share frontline insights about family’s needs with curriculum, operations, and product teams • Coordinate all communication between internal advisors and external parents, ensuring messaging is aligned and delivery meets family needs

Role Description We are currently looking for a Regional Sales Manager to join Thales. As a Regional Sales Manager for the Identity and Access Management team to work remotely in New York, you will promote and position Thales’ robust Identity and Access Management portfolio of highly secure products and solutions into Enterprise accounts. Your success in this endeavor will secure the digital lives of millions of people. - You will be responsible for managing a number of Thales’ existing customers and landing new customers within a defined region/territory. - You will maintain and expand the business scope for customers based on set individual objectives, strategic business line planning, and the Thales global strategy. - You will be the main point of contact with the customer and have responsibility for the ‘well-being’ of all the accounts you manage. - You will act proactively to detect and create opportunities, identify and acquire potential customers directly or with Value Added Reseller (VAR) channel. - You will farm existing accounts to upsell and grow current business. - You will be responsible for driving net new revenue through new business within their territory/region and exceeding quota. - You will work collaboratively with your peers in other regions as well as your internal colleagues to facilitate a positive team environment. Qualifications - Bachelor’s Degree in Business, Marketing or Engineering or a post-graduate degree. - 5+ years of strong account management or solution sales experience. - Previous experience in IT solution sales experience. - Good business analysis and mid-term vision. - Great negotiation skills. - Ability to create and maintain good relationships with senior managers and C-Level executives. - Knowledge of high-technology market (IT Security and Cybersecurity). - Good marketing analysis skills. - Previous experience working with Microsoft Office and SalesForce. - Preferred experience/knowledge in CRISC and CISSP. - Strong oral and written communication skills. - Team and goal-oriented with high organizational skills. - Persistent, autonomous, accountable, and a strong leader. - Must be able to travel up to 50% of the time. Benefits - At Thales we provide CAREERS and not only jobs. - Mobility policy enables thousands of employees each year to develop their careers at home and abroad. - Opportunities to branch out into new fields. - Embracing flexibility as a smarter way of working.

Role Description Shawmut is seeking an experienced CRM Platform Manager to own and optimize our Microsoft Dynamics 365 environment. This role serves as the primary technical and functional owner of the D365 platform, ensuring it supports sales, marketing, customer service, and field operations across our construction-focused business. - Serve as the primary owner and administrator of the Microsoft Dynamics 365 CRM platform, including Sales, Customer Service, and Field Service modules. - Manage system configuration, customization, security roles, business rules, workflows, and Power Automate flows. - Oversee integrations with other enterprise systems (ERP, project management, estimating, document management, etc.). - Coordinate platform upgrades, patches, and release management in alignment with Microsoft’s update cadence. - Maintain data quality, governance policies, and compliance standards within the CRM. - Partner with Sales, Marketing, Preconstruction, Project Management, and Customer Service teams to translate business requirements into CRM solutions. - Design and optimize lead-to-opportunity, bid management, and client lifecycle workflows specific to construction operations. - Develop and maintain dashboards, reports, and analytics using Power BI and D365 native reporting to drive data-informed decision-making. - Champion CRM adoption across the organization through training, documentation, and change management initiatives. - Collaborate directly with the Chief Revenue Officer (CRO) and Business Development team to continuously review and refine business processes, implementing updated workflows and automation within D365. - Evaluate and recommend third-party solutions, AppSource add-ons, and custom development to extend platform capabilities. - Manage relationships with Microsoft partners, implementation consultants, and internal development resources. - Define the CRM technology roadmap in alignment with organizational growth goals and digital transformation strategy. - Ensure platform scalability and performance as the business expands into new markets or service lines. - Provide Tier 2/3 support for CRM-related issues, triaging and resolving escalations. - Mentor and guide junior team members, power users, and business analysts on D365 best practices. - Coordinate with cybersecurity and compliance teams to ensure CRM data handling meets industry and regulatory standards. Qualifications - Must have 5+ years of hands-on experience managing or administering Microsoft Dynamics 365 (CRM / CE). - Strong knowledge of D365 modules: Sales, Customer Service, and/or Marketing. - Experience with the Power Platform (Power Apps, Power Automate, Power BI). - Proficiency in D365 customization: entities, forms, views, business rules, security roles, and plugins. - Proven ability to gather requirements from cross-functional stakeholders and deliver effective CRM solutions. - Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. - Excellent communication skills with the ability to present technical concepts to non-technical audiences. Requirements - Experience in the construction, architecture, engineering, or real estate industry. - Familiarity with construction-specific business processes: estimating, bid management, project lifecycle tracking, subcontractor management, and RFI/submittal workflows. - Microsoft certifications such as MB-210 (Sales), MB-230 (Customer Service), PL-200 (Power Platform), or PL-400 (Developer). - Experience integrating D365 with construction ERP platforms (e.g., Sage 300, Viewpoint Vista, Procore, CMiC). - Knowledge of Azure DevOps, ALM processes, and solution management for D365. - Experience leading CRM implementations or major platform migrations. Benefits - Health, Dental, and Vision Insurance. - Employee Stock Ownership Plan (ESOP) – Be an employee-owner! - 401(K) with Company Match – Receive a company match up to 4% of your eligible pay. - Generous Paid Time Off – vacation and sick time, 12 holidays, summer Fridays, and a yearly volunteer day. - The Extras – Cell phone, laptop, tuition reimbursement, pet insurance, financial planning services, and more. EEO Information Shawmut prohibits discrimination against any staff member or applicant on the basis of race, color, sex, sexual orientation, gender identity/expression, age, religion, national origin, marital status, veteran status, pregnancy, physical or mental disability, genetic information, disability, creed, citizenship status, or any other legally protected characteristic. Salary Range Information United States (remote) Salary Range: $118,000-160,000. Placement within the listed range depends on many factors including, but not limited to years of experience, project size capability (for Construction & Field roles) and internal company equity.

• Lead and grow a high-performing team of Customer Success Managers • Drive adoption and value realization from NodeZero • Own strategic customer relationships with executive stakeholders • Enable expansion opportunities and secure renewals • Collaborate cross-functionally with Sales, Channel, Product, and Support teams • Build operational rigor and own processes in Gainsight and Salesforce • Develop playbooks and processes for efficiency • Aggregate structured feedback to inform product strategy