Viz.ai

• Own the IDN portfolio • Drive ARR growth and retention across named IDNs • Manage complex annual renewal calendar and engage on renewals • Lead the transition from module-level to suite-level selling • Execute enterprise SaaS agreements at executive levels • Identify expansion opportunities across Viz's portfolio • Collaborate internally to align IDN strategy • Build and maintain C-suite relationships • Facilitate multi-stakeholder selling across IDN governance structures • Develop business plans aligned with revenue targets • Maintain forecast accuracy and provide engagement reports

Role Description We are looking for an exceptional enterprise sales leader to own our most strategic Integrated Delivery Networks. This is not a traditional strategic account role. You will own a significant ARR base with a mandate to increase it. You will lead a cross-functional IDN pod, coordinating RSMs, CSMs, EHR/technical specialists, and Life Science counterparts, and serve as the primary executive relationship owner at each IDN. You will sell full enterprise suites, manage a complex renewal portfolio, and close new logo engagements across a named set of the largest health systems in the country. You will report directly to the CRO and operate as a true commercial peer to Sales and CS leadership. YOU WILL: - Own the IDN portfolio - Be accountable for ARR growth, expansion, and retention across named IDNs. - Drive near-term ARR expansion targets within existing accounts while simultaneously closing new logo engagements within the IDN portfolio. - Manage a complex annual renewal calendar across the IDN portfolio, proactively engaging months ahead of each renewal to protect ARR and capture FY expansion upside. - Drive the Suite selling motion - Lead the transition from module-level to suite-level selling across the IDN portfolio, converting existing point-solution customers to full Viz One platform accounts. - Execute enterprise SaaS agreements at the IDN, GPO, and C-suite level, leveraging MEDDPICC methodology throughout the sales process. - Identify expansion opportunities across Viz's full suite portfolio and develop account-specific strategies to grow platform penetration at each IDN. - Lead the IDN pod - Lead the IDN pod structure, coordinating RSMs (C-suite/strategy/ARR), CSMs (adoption/QBRs/ROI), EHR/technical specialists, and Life Science counterparts across each account. - Collaborate with sales and CS leadership to align IDN strategy within Viz.ai's account Pod Offense Model. - Partner with the Life Science team to identify and activate LS-monetizable opportunities within the six IDN accounts, maintaining clear ownership accountability across the go-to-market team. - Engage at the executive level - Build and maintain C-suite relationships across all of your IDN accounts at both corporate and divisional levels. - Facilitate multi-stakeholder selling across clinical, operational, financial, and IT buying centers within complex IDN governance structures. - Convert C-suite executives into strategic partners through a consultative, ROI-driven approach anchored in the Viz.ai enterprise suite value proposition. - Drive forecasting and account planning discipline - Develop a business plan for each IDN account aligned with Viz.ai's annual revenue targets and the Pod Offense Model. - Maintain 90%+ forecast accuracy through rigorous monthly and quarterly pipeline management in Salesforce. - Provide monthly and quarterly IDN progress reports in Salesforce covering engagement activity, pipeline status, renewal positioning, and competitive intelligence. YOU WILL LOVE THIS JOB IF: - You are energized by building, not just running, you create structure where there isn’t any and bring others along. - You thrive in a pod model — you are as comfortable coordinating internal cross-functional teams as you are leading a C-suite conversation. - You understand that enterprise suite selling is fundamentally different from module selling and have done the former at scale. - You operate with forecasting and pipeline discipline — 90% accuracy is not a stretch goal for you, it is baseline. - You are driven by Viz.ai's mission to improve lives by ensuring patients reach life-saving treatments faster. Qualifications - BS/BA degree required - Minimum 7+ years of enterprise healthcare sales experience, including 3+ years managing strategic IDN or GPO-level accounts at the C-suite level. - Demonstrated track record closing large IDN enterprise deals with organizations such as HCA, Bon Secours Mercy Health, CommonSpirit, Tenet, Ascension, Trinity Health, UHS, or CHS. - Experience selling AI-enabled SaaS, care coordination technology, clinical decision support, or enterprise healthcare platform solutions strongly preferred. - Familiarity with EHR platforms (Epic, Cerner) and healthcare IT integration selling preferred. - MEDDPICC or equivalent enterprise sales methodology proficiency strongly preferred. - Ability to travel up to 75% nationally. Benefits - Competitive cash compensation, equity, and benefits. - In the U.S., competitive benefits including medical, dental, vision, 401(k), generous vacation, and additional benefits to full-time employees. - Comprehensive benefits package for employees in Israel, including dental insurance, performance-based bonuses, a Cibus meal allowance, meals at the office, and more.

• Help design and deploy a systematic approach to value demonstration with our customers, a lynchpin of enterprise level partnership. • Own the overall performance and CS usage of the CS tech stack, partnering with cross-functional system owners and administrators (e.g., Salesforce Admin, IT, Data and Analytics) to ensure data integrity, a single and accurate source of truth within Salesforce, and to coordinate operations and processes • Design and deploy reporting to proactively assess customer health, identify growth opportunities, and partner with the CS Team to address potential customer issues • Collaborate cross-functionally to develop new processes and reporting tools that enable the team to work smarter • Be the go-to, trusted pair of hands that can resolve issues, answer questions, and take on helpful tasks to turbo-charge the CS team • Take on a variety of other revenue-related operational projects, namely with top-of-funnel operations: Lead management, conversion funnel and SDR workflows to ensure a high-velocity

• Develop and achieve Technical Support objectives and goals to support the organizational vision. • Manage and direct a team of Technical Support specialists and associates while leading the development of the vision and strategy for the support service team. • Ensure targeted service and performance standards are achieved or exceeded. • Execute tactical plans and initiatives that exceed customer expectations via phone, email and other communication methods that result in increased customer satisfaction and Viz collegiality and trust that will be realized in lower attrition and higher productivity. • Establish and manage communication channels within and among cross-functional teams including but not limited to engineering and customer success and be the liaison to provide customer feedback to the Senior Management Team.

• Provide technical support for external technical and non-technical users of the Viz app and its infrastructure, supporting on-premises and cloud-based virtual machines and networks. • Collaborate with customer IT teams and internal Viz.ai customer-facing and technical teams to troubleshoot and resolve issues. • Monitor/support 24×7×365 hosted Linux VMs and AWS cloud integrations; interpret Grafana alerts and resolve or escalate with hospital IT teams. • Communicate with Viz.ai Product team regarding product update suggestions / feature additions based on customer feedback. • Triage a wide range of issues across hardware, software, network connectivity, clinical applications, desktops, laptops, mobile devices, and peripherals. • Utilize internal tools (Jenkins/Grafana/AWS configs) to resolve DICOM, PACS, TCP/IP routing, algorithm performance, and Viz software issues. • Analyze Coralogix logs for system performance/data processing. • Create/maintain documentation in ticket management system (SFDC), Knowledge Base articles, and troubleshooting guides.

• Own West region customer outcomes • Be accountable for NRR, expansion, and retention across your regional portfolio of health system accounts • Build the structure, playbooks, and operating cadence to deliver consistent customer value at scale • Establish and institutionalize best practices for adoption, lifecycle management, and outcomes measurement across the Viz platform • Build the CS-side commercial motion for Viz's transition from module-based to Suite and Platform-based selling • Co-own multi-product account strategy with enterprise AEs, identifying expansion opportunities, influencing deal strategy, and ensuring CS is a revenue driver, not just a retention function • Develop and institutionalize expansion playbooks (upsell, cross-sell, EBRs) oriented around growth, not just health scores • Partner arm-in-arm with enterprise Account Executives on pipeline, handoffs, and account strategy • Contribute to forecasting and NRR planning at the regional level alongside Sales leadership • Ensure customer insights are consistently fed back to Sales, Product, and Clinical teams to drive satisfaction and revenue growth • Build and maintain C-suite relationships with CMOs, CMIOs, and VP-level operational leaders across complex IDN accounts • Serve as a senior escalation point and executive sponsor for strategic accounts in the West • Represent the voice of the customer to internal stakeholders — articulating insights and feedback that shape product and go-to-market decisions • Lead, coach, and grow a team of Customer Success Managers across the West region • Establish clear performance standards, build a coaching culture, and develop talent through outstanding professional development • Recruit exceptional CS talent and cultivate a team that consistently exceeds customer expectations • Contribute meaningfully to how the entire CS organization is built: metrics, tooling, segmentation models, and operating model • Ensure strong cross-functional alignment between CS, Sales, Implementation, Clinical, and Product • Build headcount planning models and contribute to annual CS strategy and budget planning

• Partner with Product Marketing to help translate product narratives into external-facing content, ensuring consistency across channel • Support execution of cross-functional marketing initiatives, including product marketing launches, campaigns, website updates, and PR efforts • Manage and update relevant website and campaign content, ensuring accuracy, consistency, and alignment with brand and messaging • Assist in developing and executing campaigns across channels such as email, webinars, paid media, and events • Partner with product marketing to help translate messaging into external-facing content and materials • Help manage marketing operations processes such as campaign tracking, basic reporting, and data organization • Collaborate with internal stakeholders to keep projects on track, ensuring timelines and deliverables are met

• Build, launch, and continuously improve campaigns within the marketing automation platform, including emails, forms, lists, and repeatable workflows. • Execute multi-channel demand generation campaigns including email nurtures, webinars, paid media, content syndication, and field marketing programs while documenting and refining the processes behind each. • Support marketing operations including campaign tracking, lead flow, data hygiene, and CRM alignment. • Support execution of account-based marketing (ABM) initiatives, including audience segmentation, campaign setup, and coordination with sales across target account lists. • Design and run structured tests across channels, audiences, and messaging — forming hypotheses, measuring results, and implementing what works. • Collaborate with product marketing, brand, and sales teams to align campaigns with messaging and commercial priorities. • Apply AI tools (including Claude, ChatGPT, and others) to accelerate content development, campaign analysis, audience research, and operational tasks.

About Viz.ai Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States and trusted by many of the leading life sciences companies. The platform uniquely combines real-time, multimodal clinical data with deep clinician engagement to detect disease earlier, coordinate care teams, and help ensure patients receive the right treatment faster. Viz.ai was the first company to be awarded CMS reimbursement for AI and is ranked the #1 Healthcare AI Platform by hospitals and health systems in the Black Book Research survey. For more information, visit Viz.ai. The Role: As a Care Pathway (CP) Lead - Cardiology, you will be the overall accountable leader for the success of one or more of our care pathways in the journey from pilot through early access (EA). You are entrepreneurial and have the drive to be able to dive into clinical workflows, uncover challenges, make recommendations for technology based solutions in the Viz app, engage clinical stakeholders and drive change management to promote adoption of the technology. You are responsible for delivering and demonstrating the overall impact of the care pathway on patient outcomes to our customers and users. You will: - Report directly to the Sr. Director of Clinical - Leading the Care Pathway (CP) Program for Cardiology - You are the accountable CP leader and expert, responsible for the overall success of the CP that delights the life science customer and delivers value to healthcare providers. - You have the final say on what is best for the CP and are accountable for ensuring it gets done, advocating for your CP when execution requires shared resources – this means you are involved in all key activities - You escalate issues as needed and drive and provide reporting and visibility within Viz to the sponsoring executive - You quarterback across CP workstreams, driving structure, cadences, and accountability - Design the operations for, lead and drive collaboration for a cross functional team for the overall Care Pathway Program. - Serve as the voice of the healthcare provider and clinical teams as a trusted partner to build care pathways that close existing gaps. - Maintain strong relationships with Life Science and hospital customers, internal cross-functional teams, and clinical champions at the Care Pathway Sites. - Serve as the Cardiology Care Pathway expert both internally and externally; lead interactions with stakeholders (e.g., life science partners, key opinion leaders, advisory boards, patient advocacy groups), internal stakeholders (e.g., Account Executive, New Markets, Product Management, Clinical, Global Medical Affairs, Marketing, Health Economics). - Lead communication of program/project status, changes and risks horizontally and vertically in a proactive, transparent and timely manner in relation to meeting OKRs and SOW specific milestones. - Utilize strong business acumen to manage cost of overall project against the value, identify opportunities to reduce costs, increase efficiencies and increase ROI. - Ultimately defined as profitable contract expansion with the life sciences partner. You will love this job if: - You are passionate about clinical AI-adoption to further healthcare delivery - You have an entrepreneurial drive as well as a passion for engaging healthcare providers to support workflow optimization through delightful product experience - You have a deep understanding of clinical workflows in Cardiology, and management of patients in specified therapeutic area and a good sense of how to improve workflows to benefit patients - You have a strong ability to influence, manage behavior change, and are passionate about driving outcomes and focus on moving multiple teams towards the objective - You enjoy leading cross functional teams to facilitate care pathway specific knowledge transfer to Commercial, Marketing, and Product Teams and know how to get stuff done at Viz. - AI Native: You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output. We are looking for: - Preferred 15+ years’ experience leading high priority initiatives focused on program delivery to improve areas of clinical care. Experience in areas including medical device, product, clinical, clinical research or biotech development in an industry environment with demonstrable experience managing teams toward success. - Strong understanding of Cardiology, current clinical, operational, and economic challenges with ability to innovate in clinical development, program design. - Ability to influence behavior change and adoption of new care pathways through engagement of healthcare providers, care teams, life science customers and presentation of relevant evidence to decision-makers. - Interpret, discuss and present program level data to make continuous improvement in product, user experience, user engagement and adoption to drive value demonstration. - Awareness of variations in care delivery models, clinical trial design, regulatory/clinical development process and/or identifying cross functional team support where needed. - AI native: you use AI as much as you can both personally and professionally - Strong written and verbal communication skills, including comfort level with senior management and executive level presentations. Demonstrated ability to establish strong partnership with key stakeholders - Proven track record leading across cross-functional teams and ability to influence without direct authority. - Strong interpersonal skills and credibility to achieve goals, drive change, and improve collaboration. - Ability to travel 30% 50% of the time #LI: GH1 #LI: Remote Why should you join us? - If you are looking to make an impact, we are mission-driven and are making a difference in peoples’ lives every day. - If you want to be a part of an amazing team , our people are the heart of everything we do. - If you are a self-starter and naturally motivated, our work is driven by curiosity, innovation and team collaboration which allows us to leverage our skills immeasurably. We are a remote-first company across the U.S. and EU, with a team in Tel Aviv operating in a flexible hybrid model, conveniently located near a train line. Viz.ai is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided. In the U.S., Viz offers competitive benefits, including medical, dental, vision, 401(k), generous vacation, and additional benefits to full-time employees. Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited by federal, state, or local law. Employees in Israel are offered a comprehensive benefits package, including, among others: dental insurance, performance-based bonuses, a Cibus meal allowance, meals at the office, and more. If you’re applying for a position in San Francisco, please review the San Francisco Fair Chance Ordinance guidelines applicable in your area. #LI: GH1 #LI: remote

• Configure/maintain EDC forms and eCRF specifications as needed to support ingestion and downstream analysis, focusing on scalability and standardization. • Own end-to-end Data Management for Evidence Generation studies: build, validate, and maintain research databases from ingest → cleaning → QC → data lock. • Develop and run data cleaning workflows (queries, reconciliation, audit trails), and ensure inspection-ready documentation. • Design and operate data model strategy for automated ingestion of EHR-level RWE into the EDC. • Work hands-on with APIs/integration endpoints and unify disparate data models (site/EHR variability, mapping logic, versioning, schema evolution). • Partner with site IT/informatics and the Product team to understand EHR constraints, extract structures, and change management. • Translate EHR data realities into feasible study data capture and monitoring plans. • Create and maintain DMPs, SAPs, SOPs, runbooks, and training materials that operationalize the above processes across care pathways. • Perform statistical analyses on cleaned datasets (descriptive, comparative, time-to-event where appropriate) and support evidence packages and reporting.