Vivid Seats

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers. As a Software Engineer III (Web), you will build and support systems responsible for the acquisition of multi-million dollar monthly revenue. You will work on the latest technology stack and make decisions which will directly impact the final product. Following software development best practices, you’ll be responsible for developing solutions that scale to the needs of our customers. How your role contributes to the success of Vivid Seats:  - Help lead direction of the technology systems powering our ticket marketplace offerings. - Develop experiments and innovative solutions that give Vivid Seats a competitive advantage, encourage team members, and champion technology improvements for your team. - Work cross-functionally with other development teams and business stakeholders to deliver impact iteratively. - Tackle some of the most difficult challenges scaling an e-commerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization. - Collaborate to develop and maintain best practices across the software development lifecycle. - Mentor other engineers through pairing, code reviews, and tech talks. How your role expectations will progress as a Software Engineer in the first 30, 90, and 180 days:  30 days in - Complete new hire orientation, gaining the resources you need to be successful.   - Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.  - Acclimate to team and company norms, business objectives, and Vivid Seats values.  - Develop basic understanding of applications, tech stack, and development process.  - Deploy and make changes to our production systems. 90 days in - Contribute to our processes, methods, or technologies to support overall business goals and drive team efficiencies.  - Contribute to team planning, estimations, and design sessions.  - Apply a solid understanding of our business goals and our system architecture to your everyday decision making. - Leverage a mindset of continuous experimentation to help with team efficiency. - Work with cross-functional stakeholders to decompose and iteratively deliver business objectives. - Produce and deliver clean, quality code that drives team and company tech goals forward. 180 days in - Leverage application observability tools to know about problems before our users. - Have self-sufficiency in all applications touched by the team. - Proactively engage in continuous learning in order to advance skill sets necessary for team goals. - Identify areas of opportunity within our systems, come up with a plan to improve them, ship them, and share results and impact. - Own a career growth plan developed in partnership with your manager, and work towards it.  What You’ll Bring:  - 4+ years professional experience building and supporting production web applications. - Strong knowledge of front-end languages (we use TypeScript, React, and Next.js)  - Experience with Java, Python, Node.js or other similar backend technologies preferred. - Experience in designing, building, and testing modern web or cross-platform mobile solutions as part of an agile or cross-functional team. - Experience with client-side application state libraries (ex. Redux, Zustand) - Experience with front-end testing frameworks (ex. Jest, Mocha, Enzyme, etc.)  - Strong written and interpersonal communication skills to document and share team best practices across the department. - Exposure to design systems anda/b testing. - A proactive mindset toward embracing, experimenting, and integrating AI tools to drive efficiency, elevate your work, and contribute to a culture of innovation. Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives for all employees; mental health days; medical, dental, and vision insurance; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications. Full Salary Range: $115,000 – $155,000 CAD https://corporate.vividseats.com/careers/ Location: Toronto, ON We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. #LI-MM1 #LI-Hybrid Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Systems Administrator I Chicago, IL Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers. The Opportunity: As a System Administrator I at Vivid Seats, you will be responsible for designing, maintaining, and continuously improving a secure, scalable core infrastructure. Utilizing Microsoft Entra ID as our identity provider, you will drive security initiatives and productivity enhancements through single sign on, conditional access and application administration. You&rsquo;ll use data to build new cloud integrations, influence policy and configure endpoints via MDM. By proactively monitoring critical systems and you will be able to act upon abnormalities before they become problems. Your contributions to our user lifecycle process will ensure that it continues to scale and deliver a secure and positive experience. How your role contributes to the success of Vivid Seats: - Responsible for establishing, maintaining and improving upon core infrastructure including endpoint management systems, patch distribution systems, Windows servers and automated user-lifecycle processes. - Proactively identifies and minimizes adverse impacts to the environment such as certificate renewals and major software changes. - Stays current to technology trends and best practices, and can translate knowledge to specific improvement projects. - Documents and maintains system architecture through scalable conventions and best practices. - Establishes automated methods to reduce operational workload and improve user experience. - Works with key stakeholders to harden the environment through security improvements, audits and compliance enforcement. - Has a foundational knowledge of network infrastructure, troubleshooting and maintenance. Core Software Competencies: - Microsoft Entra ID - Microsoft Intune MDM - Jamf MDM - Powershell + Graph API - Cisco Meraki - PortNox - AWS</li> - Crowdstrike Falcon Complete - Microsoft Defender - Microsoft Purview How your role expectations will progress as a System Administrator I in the first 30, 90, and 180 days: 30 days in - Complete new hire orientation, gaining the resources you need to be successful. - Learn how ticket marketplaces operate and how you&rsquo;ll contribute to providing great experiences for our customers. - Acclimate to team and company norms, business objectives, and Vivid Seats values. - Learn to navigate our infrastructure and procedures. - Establish avenues of support and learn when and where to seek guidance. - Become familiar with team objectives and how they contribute to company goals. 90 days in - Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. - Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives. - Have deep familiarity with our cloud platforms and be able to make informed assessments. - Develop the ability to respond to and remediate break fixes. - Monitor technical operations and identify abnormalities. - Become comfortable maintaining and changing our network infrastructure as needed. 180 days in - Apply methods to execute individual tasks that positively impacts the team. - Play an active role in continued learnings to advance skill sets necessary for team goals. - Proactively monitor and adapt to vendor-initiated platform changes. - Become comfortable improving upon user lifecycle automations. - Investigate misconfigurations, identify improvements, influence process and policy. - Work with our independent auditors to answer infrastructure questions and provide evidence. What You&rsquo;ll Bring: - Strong technical proficiency in cloud infrastructure. - A passion for technology and a drive to improve upon it. - A strong sense of leadership and a desire to help the team succeed. - The ability to break down problems and document the resolutions. - Strong communication skills with a friendly attitude. - The ability to multitask without compromising quality. - A strong work ethic and ability to self-govern on projects. - Critical thinking skills that can interpret requests and develop secure, scalable solutions. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and product better outcomes for our customers. Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. Location: Chicago, IL We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago&rsquo;s rising tech scene. Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Email Marketing Specialist II Chicago, IL Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers. The Opportunity:   As an Email Marketing Specialist II you will help connect fans to their favorite live events. You&rsquo;ll be a vital member of the CRM team, responsible for the day-to-day, hands-on execution of promotional email sends and push notifications leveraging state of art segmentation and engagement tools to build highly targeted multi touch email marketing experiences for our community of customers. Now is an exciting time to join as we are at the next level of perfecting and scaling both our CRM and Customer Data Platform (CDP) to craft personalized multi-touch journeys that ignite repeat purchases, boost app adoption, and ultimately drive revenue growth. You will work alongside a driven and experienced team with the opportunity to gain valuable email marketing skills.  How your role contributes to the success of Vivid Seats:   - Data-fueled personalization: Combine the power of CRM tools and CDP data to segment fans with laser precision, tailoring email and push notification campaigns that resonate deeply with each segment, leading to repeat purchase behavior and revenue growth. - Seamless multi-touch engagement: Orchestrate dynamic email, push, and in-app sequences powered by insights, driving engagement, and reduced churn. - Strategic direction: Contribute to shaping campaign strategies that drive app adoption & revenue through innovative campaigns across email and push channels. How your role expectations will progress as an Email Marketer in the first 30, 60 and 90 days:   30 days in:   - Complete new hire orientation, gaining the resources you need to be successful.    - Learn how ticket marketplaces operate and how you&rsquo;ll contribute to providing great experiences for our customers.   - Acclimate to team and company norms, business objectives, and Vivid Seats values.   - Gain an understanding of Braze functionality and liquid scripting for dynamic personalization.   60 days in:   - Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiency.   - Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.   - Have a solid understanding of our product categories, as well as the milestones that motivate customers in each category and through the customer lifecycle.   - Develop more efficient ways to setup complex message streams.   - Prioritize projects independently.   90 days in:   - Own individual campaign execution, driving measurable results that impact the team, powered by data-driven insights from both CRM and CDP. - Continuously learn and refine your skillset to stay ahead of the curve, mastering new features and integrations. - Display your understanding of our customer lifecycle and products by contributing to promotional planning efforts.   - Collaborate seamlessly with marketing, product, and engineering teams to implement program enhancements and company initiatives, leveraging CRM and CDP to create a unified customer experience across channels. What You&rsquo;ll Bring:   - 5+ years of experience building multi-step email campaigns in enterprise CRM platforms. - Expertise in email tools like HTML, Dreamweaver, and Email Service Providers (Salesforce Marketing Cloud, Responsys, Etc. Braze preferred.) - Working knowledge of SQL, APIs, webhooks, and relational data is a plus. - Solid understanding and experience utilizing a CDP for customer segmentation, personalization, and campaign optimization. - Proven ability to conceptualize, build, and deploy personalized marketing emails. - Strong organizational and project management skills, with meticulous attention to detail. - An analytical mind with a passion for understanding and optimizing campaign performance, using data from both CRM and CDP for advanced insights. - A proactive and adaptable attitude, comfortable multitasking and prioritizing independently. - Excellent communication skills for collaboration with peers and cross-functional teams.  We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and product better outcomes for our customers. Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications. Salary: $64,000-$86,000 Location: Chicago, IL We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago&rsquo;s rising tech scene. Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation. We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers. The Opportunity: Does getting paid to design and work in the live event space sound like a dream come true? If you live and breathe sports, music, comedy, or theater and have an awesome portfolio, this job is for you! Our team is looking for an enthusiastic and collaborative Freelance Production Designer to make an immediate impact across Vivid Seats. Weekly hours As our Freelance Production Designer, you’ll support a high volume of digital creative work across the Marketing team, focusing on scalable production, and templated design systems. You’ll partner closely with our Creative Director, digital and UX designers, an animator/editor, CRM team and producer to bring creative ideas to life efficiently and consistently. You’ll work across paid social, CRM/email marketing, lifecycle campaigns, and partner-related work, helping the team move faster while maintaining a high bar for creative output. This candidate should have a detail-driven mindset and a deep respect for craft, process, and systems. You understand that exceptional design only succeeds when production is executed flawlessly:—on time, on spec, and at scale. You’ll play a critical role in translating creative intent into finished work that meets the highest standards. This role is perfect for someone who thrives in execution and optimization —someone who loves building systems, improving workflows, and using emerging tools (including AI) to increase speed and scale without sacrificing quality. It’s an awesome gig with an awesome team at an awesome company. Role Details: - Type: Contract (Freelance) - Duration: 3 months with potential for extension - Hours: ~16–25 hours per week (heavier in the first 1–2 months based on project needs) - Location: Remote - Rate: ~$60–$85/hour What You will Bring: - BA/BS degree in related field or equivalent experience - At least 2-5 years of experience in an agency or brand side design role, with a focus on high quality and multi-form graphic design experience, and email marketing experience - Proficiency in both Figma and Adobe Creative Suite (Illustrator and Photoshop) - Manage end-to-end production of brand assets across digital formats - Prepare, review, and finalize production-ready files, ensuring accuracy, consistency, and adherence to brand standards. - A strong understanding of email marketing and best practices - Drive to keep up with new trends in design, email marketing, advertising, social media, digital and pop culture - Ability to work in a fast-paced, ever-evolving environment with quick turnaround times, and changing priorities – you never know when Olivia Rodrigo is going to be dropping a tour! - Oversee quality control throughout the production process, maintaining high standards from concept through final delivery. - Exceptional attention to detail and organizational skills. Ability to manage multiple projects simultaneously while meeting deadlines. - Strong communication skills and a collaborative, solution-oriented mindset. Familiarity with digital asset management systems is a plus. - Collaborate with designers to translate creative concepts into scalable, production-ready solutions. - Ensure production workflows align with established brand systems and operational best practices. - Portfolio of work showcasing your graphic design capabilities, and be able to answer specific questions on what aspects of campaigns you've worked on: Candidates must provide their portfolio URL to be considered - A passion for live events (music & sports) is desired Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.