Vivant

• Support the sales team by owning the technical pre-sales process. • Participate in discovery calls alongside the sales representative. • Understand the client's business, technical requirements, pain points, number of locations, and project goals. • Document all technical and business requirements accurately. • Match client requirements with Vivant's standard network packages. • Determine the appropriate: • Firewall • Switches • Wireless Access Points (WAPs) • Network sizing • Hardware quantities. • Recommend solutions based on facility size, user count, and device requirements. • Submit project requirements to Project Coordinators. • Coordinate completion of cost analysis. • Review completed analyses for accuracy and completeness. • Evaluate available ISP options. • Recommend the best-fit ISP based on client requirements, budget, availability, reliability. • Prepare solution options using Vivant's standard packages. • Ensure proposals are accurate, organized, and client-ready. • Collaborate with the sales representative before presentation. • Attend proposal review meetings with prospects. • Answer technical questions regarding: • Firewalls • Switches • VLANs • IP addressing • Wi-Fi design • WAP placement and sizing • Network topology. • Support the sales representative throughout the sales cycle until the deal is signed.

• Coordinate training schedules, session invites, and attendance tracking • Manage LMS enrollment, progress tracking, completion monitoring, and learner follow-ups • Ensure training materials, links, and modules are uploaded, organized, and accessible • Maintain training documentation, attendance logs, and compliance trackers • Help prepare training materials, decks, LMS modules, and reference links prior to sessions. • Support new hire onboarding workflows to ensure required training is completed on time • Serve as the coordination point between new hires, HR, and the Staff Trainer • Assist employees in navigating Knowledge Base (KB) articles • Flag outdated, unclear, or inconsistent training content or KB articles to the Staff Trainer for resolution • Ensure training references (slides, LMS, guides) remain aligned with the most current KB articles • Maintain working familiarity with company-wide and department-level KB structures • Help ensure LMS courses are correctly assigned based on role and department • Support updates to LMS content for Staff Trainer review • Collect training feedback and learner progress data • Prepare training summaries and reports for Staff Trainer review • Help document new hire progress, gaps, and areas for reinforcement • Perform other ad-hoc activities that may be assigned by the Staff Trainer from time to time

Role Description Vivant's Training & Development team ensures every employee is set up for success from day one. We're looking for a detail-oriented Training Coordinator to keep our onboarding and learning operations running smoothly as we scale. This is an execution-focused role. You'll own the logistics and coordination layer of training, scheduling, tracking, LMS management, and documentation, while supporting the Staff Trainer in delivery. What You'll Do - Training Operations - Coordinate training schedules, session invites, and attendance tracking - Manage LMS enrollment, progress tracking, completion monitoring, and learner follow-ups - Ensure training materials, links, and modules are uploaded, organized, and accessible - Maintain training documentation, attendance logs, and compliance trackers - Help prepare training materials, decks, LMS modules, and reference links prior to sessions - Onboarding Support - Support new hire onboarding workflows to ensure required training is completed on time - Serve as the coordination point between new hires, HR, and the Staff Trainer - LMS Administration & Knowledge Base - Assist employees in navigating Knowledge Base (KB) articles - Flag outdated, unclear, or inconsistent training content or KB articles to the Staff Trainer for resolution - Ensure training references (slides, LMS, guides) remain aligned with the most current KB articles - Maintain working familiarity with company-wide and department-level KB structures - Help ensure LMS courses are correctly assigned based on role and department - Support updates to LMS content for Staff Trainer review - Reporting - Collect training feedback and learner progress data - Prepare training summaries and reports for Staff Trainer review - Help document new hire progress, gaps, and areas for reinforcement - Ad-hoc - Perform other ad-hoc activities that may be assigned by the Staff Trainer from time to time Qualifications - Bachelor's degree in Education, Psychology, HR, or a related field - Relevant training or trainer certifications are considered an asset Requirements - 2–3 years in training coordination, HR support, onboarding, or learning operations - Hands-on experience with an LMS platform (enrollment, tracking, reporting) - Familiarity with SOPs, process documentation, or Knowledge Base systems - BPO, shared services, or high-volume onboarding environment experience is a plus Skills - Strong attention to detail with consistent follow-through - Clear written and verbal communication - Comfortable managing multiple trainees and tasks simultaneously - Proficient in Google Workspace and MS Teams - Able to follow structured processes and escalate appropriately Benefits - Base Salary: PHP 25,000 – 40,000/month - 13th Month Pay - 15 Days Service Incentive Leave - HMO Coverage (Maxicare) + Dental - Statutory benefits + allowances - Performance bonuses - Free training and certifications

• Own the end-to-end hiring process: intake → sourcing → screening → interviews → offer → onboarding coordination. • Partner with hiring managers to define role requirements and success profiles. • Source candidates via Computrabajo, Encuentra24, Opcionempleo, LinkedIn, and other high-performing LATAM channels. • Build and maintain strong pipelines for recurring roles (sales, technical support, project coordinator, admin, etc.) • Proactively engage passive candidates through direct outreach — not just job postings. • Conduct structured interviews in English for all candidates. • Evaluate candidates for role fit, communication skills, and alignment with the role. • Calibrate candidates against compensation and role expectations. • Advance only candidates who meet the defined hiring bar — no padding the pipeline. • Work closely with US-based hiring managers; provide regular pipeline updates and market feedback. • Serve as internal subject matter expert on LATAM talent markets and compensation benchmarks. • Coordinate with HR and admin teams to ensure smooth documentation and onboarding for new contractors. • Track and report key metrics: time-to-fill, source effectiveness, pipeline conversion, offer acceptance rate. • Continuously improve sourcing channels and hiring processes based on data. • Stay informed on local labor practices and contractor norms across LATAM hiring markets.

Role Description We’re hiring a LATAM-based recruiter to own hiring across the region. This role is fully accountable for sourcing, evaluating, and closing candidates for US-facing roles while optimizing for speed, quality, and cost. You’ll operate as the primary recruiter for LATAM talent, working directly with US-based hiring managers in a fast-paced, US driven environment. Key Responsibilities - Full-Cycle Recruitment - Own the end-to-end hiring process: intake → sourcing → screening → interviews → offer → onboarding coordination. - Partner with hiring managers to define role requirements and success profiles. - Sourcing & Pipeline Building - Source candidates via Computrabajo, Encuentra24, Opcionempleo, LinkedIn, and other high-performing LATAM channels. - Build and maintain strong pipelines for recurring roles (sales, technical support, project coordinator, admin, etc.). - Proactively engage passive candidates through direct outreach — not just job postings. - Screening & Interviewing - Conduct structured interviews in English for all candidates. - Evaluate candidates for role fit, communication skills, and alignment with the role. - Calibrate candidates against compensation and role expectations. - Advance only candidates who meet the defined hiring bar — no padding the pipeline. - Stakeholder Management - Work closely with US-based hiring managers; provide regular pipeline updates and market feedback. - Serve as internal subject matter expert on LATAM talent markets and compensation benchmarks. - Onboarding Support - Coordinate with HR and admin teams to ensure smooth documentation and onboarding for new contractors. - Reporting & Optimization - Track and report key metrics: time-to-fill, source effectiveness, pipeline conversion, offer acceptance rate. - Continuously improve sourcing channels and hiring processes based on data. - Compliance Awareness - Stay informed on local labor practices and contractor norms across LATAM hiring markets. Qualifications - 3+ years of recruiting experience supporting US-based companies or clients. - Proven track record of hiring across LATAM markets. Requirements - Strong sourcing and headhunting capability — not just job posting. - Experience managing 5–10 open roles simultaneously. - Hands-on experience with ATS platforms and sourcing tools (LinkedIn Recruiter, job boards). - Must be comfortable using Hubstaff for time tracking and productivity monitoring. - Must have your own desktop or laptop. - Business-level English fluency required (spoken and written). - Must be able to communicate clearly with LATAM candidates and US-based hiring managers. - Deep understanding of LATAM talent markets, compensation norms, and candidate behavior by country. - Familiarity with top job boards and sourcing channels across Mexico, Honduras, and the broader LATAM region. - Strong communication and stakeholder management across cultures. - High ownership and accountability — self-directed with minimal supervision. - Ability to operate independently and thrive in a fully remote, async-friendly environment. Benefits - Salary: $1,000–$1,600 USD - Independent Contractor - Remote – LATAM - Company Events - Paid Training - Opportunities for Promotion - Recognition and Rewards

**Core Mission** Act as a force multiplier to the CEO. Your role is to remove bottlenecks, accelerate execution, and ensure key priorities move forward consistently—without the need for constant oversight. You will take end-to-end ownership of lead generation, outreach, research, and operational execution, driving impact across multiple areas of the business. **Executive Support & Operations** - Manage calendar, inbox, priorities, and follow-ups independently with minimal supervision - Ensure seamless communication with no missed deadlines or unresolved issues - Proactively identify needs and address problems before they arise **Lead Generation & Outreach** - Develop targeted lead lists utilizing tools such as Apollo, RocketReach, Hunter.io, and LinkedIn - Validate and cleanse data using ZeroBounce or comparable tools - Initiate and manage outbound campaigns through Lemlist or similar platforms - Monitor performance metrics and continually optimize campaign outcomes **Marketing & Campaign Execution** - Handle email campaigns from start to finish—including list building, copywriting, sequencing, and reporting - Compose or enhance messaging that encourages responses rather than just sending emails - Maintain CRM data cleanliness and ensure accuracy at all times **Research & Strategic Support** - Prepare briefs, research presentations, and partnership dossiers efficiently and accurately - Collect insights from various platforms and integrate them into actionable recommendations **Coordination & Execution** - Collaborate with vendors, legal teams, and internal departments to advance tasks - Manage contract preparation, follow-ups, and ensure timely completion - Oversee logistics for podcasts and events, including guest sourcing, outreach, scheduling, and setup

Role Description Act as a force multiplier to the CEO. Your role is to remove bottlenecks, accelerate execution, and ensure key priorities move forward consistently—without the need for constant oversight. You will take end-to-end ownership of lead generation, outreach, research, and operational execution, driving impact across multiple areas of the business. What You’ll Do - Executive Support & Operations - Manage calendar, inbox, priorities, and follow-ups independently with minimal supervision - Ensure seamless communication with no missed deadlines or unresolved issues - Proactively identify needs and address problems before they arise - Lead Generation & Outreach - Develop targeted lead lists utilizing tools such as Apollo, RocketReach, Hunter.io, and LinkedIn - Validate and cleanse data using ZeroBounce or comparable tools - Initiate and manage outbound campaigns through Lemlist or similar platforms - Monitor performance metrics and continually optimize campaign outcomes - Marketing & Campaign Execution - Handle email campaigns from start to finish—including list building, copywriting, sequencing, and reporting - Compose or enhance messaging that encourages responses rather than just sending emails - Maintain CRM data cleanliness and ensure accuracy at all times - Research & Strategic Support - Prepare briefs, research presentations, and partnership dossiers efficiently and accurately - Collect insights from various platforms and integrate them into actionable recommendations - Coordination & Execution - Collaborate with vendors, legal teams, and internal departments to advance tasks - Manage contract preparation, follow-ups, and ensure timely completion - Oversee logistics for podcasts and events, including guest sourcing, outreach, scheduling, and setup What Success Looks Like (Non-Negotiables) - You work autonomously and present solutions—not just questions - You deliver measurable outcomes daily, not just activity updates - You respond to all communications within the same day - You keep systems, trackers, and CRM updated in real time - You identify risks early and resolve them before escalation Qualifications - At least 3 years of experience as an Executive Assistant or in Operations/Marketing Support - Hands-on experience with tools like Apollo, RocketReach, Hunter.io, LinkedIn, ZeroBounce, Lemlist, or similar - Strong knowledge of outbound marketing, lead generation, and CRM management - Proven ability to work independently with minimal supervision - Proficiency in Google Workspace, Notion, Zoom, and Canva - Comfortable using AI tools to improve productivity and output quality - Excellent written and verbal communication skills in English Nice to Have - Experience supporting U.S.-based executives - Background in SaaS, telecommunications, or restaurant technology - Proven track record managing outbound campaigns with measurable results Compensation & Benefits - Attractive salary in USD, competitive within the LATAM market - Incentives based on performance outcomes rather than activities - Paid vacation and recognition of local holidays - Opportunities for career advancement within a rapidly growing company Work Schedule - Full-time position (8 hours per day) - Required to have work hours overlapping with U.S. Central Time (Dallas) - Shift may be evening or night, depending on your location How We Evaluate Candidates We focus on results rather than experience. Please include specific performance metrics from previous campaigns or roles when applying: - Such as response rates, meetings scheduled, pipeline created, or revenue impacted - Generic applications without these details will not be reviewed.

[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success. [Core Values] At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you! About the Role: This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered. ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED. This is NOT a desktop support role. If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply. We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting. We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting. At Vivant, we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy —guide how we interact with clients and approach our work. Hear it straight from our CEO & Founder! >> https://www.youtube.com/watch?v=lvLZ_RP6pdE

[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success. [Core Values] At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you! About the Role: This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered. ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED. This is NOT a desktop support role. If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply. We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting. We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting. At Vivant, we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy —guide how we interact with clients and approach our work. Hear it straight from our CEO & Founder! >> https://www.youtube.com/watch?v=lvLZ_RP6pdE

***Submit your resume in English*******We are looking for a Network & VoIP Helpdesk Technician with hands-on telecom experience. Candidates must have real-world experience troubleshooting VoIP systems, SIP trunks, routers, switches, and WiFi networks. The role involves resolving call quality issues, connectivity problems, and basic network incidents in a live environment. Must be comfortable handling calls with commercial customers. **About the Role:** As a Network & VoIP Helpdesk Technician, you will serve as the first-line technical support for our clients, handling inbound and outbound calls and support tickets. You will diagnose and resolve common issues and ensure a positive customer experience through clear communication and structured troubleshooting. **Key Responsibilities of a Network & VoIP Helpdesk Technician** - Provide **helpdesk support for VoIP phone systems and internet connectivity** - Respond to **client calls, emails, and support tickets** - Troubleshoot **VoIP call quality issues, phone registration, and connectivity problems** - Diagnose and resolve **network-related issues involving routers, switches, firewalls, and WiFi devices** - Assist with **PBX configuration changes** such as extensions, call routing, and IVR (call tree) setup - Support **phone number porting and service provisioning for new clients** - Configure and provision **VoIP phones and networking equipment** - Document troubleshooting steps and **update support tickets accurately** - Escalate complex issues to senior engineers when necessary - Follow up with clients to ensure issues are **fully resolved.** Tools & Technologies We Use - Cradlepoint - Ubiquiti - Meraki - Grandstream IP Phones - Vivant Proprietary PBX - Utiliko Business Management System **Common Issues You Will Troubleshoot:** - VoIP phone registration issues - IVR / call tree configuration - Poor audio quality or dropped calls - Network connectivity affecting SIP/RTP traffic - Firewall configuration and NAT traversal issues - Internet connectivity problems