• Support daily RMA operations both internally and externally (repair centers) • Manage RMA support agents with ticket handling and escalations - Including handling support tickets directly yourself • Identify operational bottlenecks and implement scalable efficiencies to improve RMA operations • Ensure quality feedback loop is upheld by sharing RMA data with internal teams for root cause analysis on field issues (particularly after new product launches) • Monitor inventory and create action plans (refurbish, scrap, recycling, etc) to optimize stock health and recover value • Implement automation where possible with manual processes exist today • Manage the Return-to-vendor (RTV) process for products with manufacturing issues • Serve as the primary liaison for US-based 3PL partners, overseeing daily B2C and B2B fulfillment activities and supporting overseas 3PLs as needed • Monitor sales order transmission, managing and resolving fulfillment errors, determining root cause, and overseeing corrective action • Provide operational support to internal partners in Customer Support, and B2B Teams by fielding logistics questions, working alongside them to ensure a positive customer experience • Audit and maintain ERP as Framework’s single source of truth for inventory, receipts, fulfillments, returns, and other transactional records • Proactively monitor order transmissions, with inventory counts, analysis, and shared inventory snapshot reporting, resolving fulfillment errors and implementing corrective actions to prevent recurrence • Collaborate with Supply Chain, Marketplace, and Customer Support on inventory to monitor and maintain healthy stock levels across locations • Oversee in-transit shipments, coordinating with carriers to resolve customs/clearance delays and ensuring all documentation is compliant and timely

• Manage and lead remote teams, including setting goals and performance metrics. • Develop and implement remote work processes, procedures, and standards. • Analyze data and performance metrics to identify areas for improvement and implement changes. • Ensure effective communication and collaboration across remote teams and departments. • Manage virtual tools, platforms, and software to support remote work. • Foster a culture of continuous learning, improvement, and innovation in a remote work environment. • Develop and maintain relationships with remote stakeholders, including customers, vendors, and partners. • Ensure data security, privacy, and compliance with regulatory requirements in a remote work setting. • Stay up-to-date with industry trends, best practices, and new technologies to drive innovation and improvement in remote operations.

• Establish and maintain strong relationships with manufacturers and suppliers of cosmetics and related products. • Negotiate favorable terms and agreements to ensure competitive pricing, quality, and timely delivery of products. • Monitor supplier performance and address any issues or concerns promptly. • Develop and implement strategic plans to optimize the supply chain and improve efficiency. • Coordinate the procurement of raw materials, components, and finished goods. • Forecast demand, monitor inventory levels, and manage replenishment to meet customer requirements while minimizing excess stock. • Oversee the transportation and distribution of products to ensure timely delivery to customers. • Collaborate with logistics partners to streamline shipping processes, reduce costs, and enhance delivery performance. • Resolve any logistics-related issues or delays proactively to minimize disruptions. • Supervise the order processing team and ensure accurate and timely processing of customer orders. • Monitor order status, track shipments, and provide regular updates to customers regarding delivery schedules. • Implement efficient order management systems and workflows to optimize order fulfillment processes. • Identify opportunities for process improvements, cost savings, and operational efficiencies within the supply chain and logistics functions. • Implement best practices and innovative solutions to enhance overall operational performance and customer satisfaction.

• Collaborate with sales and cross-functional leadership to create and implement strategies • Define and refine a robust process for intaking, assessing, and prioritizing incoming requests • Lead initiatives to enhance the overall sales representative experience • Work collaboratively to drive prioritization and execution of improvements • Champion and embed Samsara’s cultural principles as we scale globally • Hire, develop and lead an inclusive, engaged, and high-performing team