Veremark is a background screening and pre-hire checks provider, supporting the hiring process for businesses everywhere
Candidate Support Specialist – Contract
Location
India
Posted
8 days ago
Salary
0
Seniority
Senior
Job Description
Candidate Support Specialist – Contract
Veremark
• Manage centralized MI follow-ups to support timely case progression and prevent verification delays • Action MI requests raised by Scoping and Delivery teams in a prompt, organized, and efficient manner • Liaise directly with candidates or clients via email, phone, and chat to gather missing or incomplete documentation and information • Track, monitor, and resolve active MI cases within defined service level agreements (SLAs) • Ensure clear and responsive communication across all channels, maintaining professionalism and accuracy at every interaction • Provide candidate-facing support and guidance on: Candidate Data Entry (CDE) completion, Technical challenges encountered during the process, Required documentation for background checks, Status updates related to ongoing background verification
Job Requirements
- Experience in customer support, candidate services, recruitment coordination, or a similar administrative role
- Excellent communication skills – both written and verbal – with a professional and friendly tone
- Strong organizational and time-management abilities, with an ability to prioritize tasks in a fast-paced environment
- Proficient in using support tools (email, chat platforms, phone systems); experience with case management
- Ability to handle sensitive information with discretion and maintain data confidentiality
- Detail-oriented, with a proactive approach to resolving issues and closing open cases
- Team player with a collaborative mindset and a commitment to providing exceptional support
- Desirable: Background in HR services, background verification, or recruitment support
Benefits
- Remote work
- A supportive, team-driven culture focused on collaboration and excellence
- Structured onboarding, tools, and resources to help you succeed
- Opportunities for career growth within the Candidate Support function
- A chance to directly impact the candidate journey in a meaningful way
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