Veremark is a background screening and pre-hire checks provider, supporting the hiring process for businesses everywhere
Client Services Specialist – Contract
Location
India
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Client Services Specialist – Contract
Veremark
• Effectively manage and oversee all T0 to T1 cases assigned for comprehensive client support. • Handle client inquiries with a 2hr FRT and expedite requests with a high level of service. • Proactively manage candidate start dates to guarantee timely onboarding. • Host regular calls with clients to review the status of open checks and address any concerns or questions. • Conduct monthly audits on a minimum of 2% of cases to identify process errors, documenting findings in reports for the Head of Service Delivery. • Provide insights and support to the Account Management team for all Quarterly Business Reviews (QBR) or reporting associated with T0 and T1 accounts. • Meet proactivity based KPIs on a monthly basis whilst maintaining NPS levels
Job Requirements
- Experience in building relationship with B2B clients
- Ability to think long-term and strategically
- Good problem solving skills
- Able to prioritise
- Knowledge within the background screening industry is a plus
Benefits
- Remote work
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