Veremark logo
Veremark

Veremark is a background screening and pre-hire checks provider, supporting the hiring process for businesses everywhere

Account Manager

Account ManagerSalesFull TimeRemoteLeadTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

4 days ago

Salary

0

Seniority

Lead

Job Description

Account Manager

Veremark

Role Description As an Account Manager, you’ll be responsible for managing and developing Veremark client accounts, fostering long-term partnerships, and working cross-functionally to support company success. - Cultivating, sustaining, and expanding relationships with both new and existing clients to ensure exceptional service delivery and heightened client satisfaction. - Assessing individual client needs to pinpoint areas for enhancement and identify potential opportunities for growth. - Actively listening to client feedback and advocating on their behalf internally. - Adopting a strategic approach in managing client accounts effectively. - Proactively scheduling and conducting review meetings and calls with clients to gauge satisfaction levels. - Identifying opportunities to upsell and cross-sell additional products or services that align with the client’s needs and business goals. - Collaborating with the sales team to generate new business and expand accounts. - Handling renewal of contracts. - Conducting regular account reviews to assess client satisfaction, discussing future needs, and ensuring the successful adoption of new solutions. - Utilising company applications such as Hubspot, Monday, Power BI, Slack, and the Operations portal to oversee revenue planning, monitor order progress, and facilitate both external and internal communications. - Maintaining comprehensive documentation of all client correspondence to promote efficient information retention and facilitate seamless information sharing within the company. - Addressing client escalations promptly and resolving any complaints efficiently. - Staying abreast of current industry trends to ensure relevance and competitiveness. - Upholding a proficient understanding of company products and services. - Communicating clearly, informatively and in a timely manner with clients, prospective clients, external parties, service providers and other relevant stakeholders. - Adhering to all processes, procedures, policies, rules and guidelines to remain compliant with internal controls and standards, as well as external regulations and obligations including, but not limited to, data privacy and protection laws. - Acting in accordance with Veremark’s Mission and Values, with particular focus on promoting trust in the execution of duties. - Performing other ad hoc tasks or projects, as assigned. Qualifications - Experience of working within background screening. - Experience building effective external relationships. - Proactive mindset focused on client success. - Strong problem-solving and initiative. - Objection handling and negotiation skills. - Account/Client management experience. - Excellent interpersonal and communication skills. - Confidence and professionalism in presentations. Benefits - We are an all-remote organisation with ~200+ people spread across the world. - We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create. - We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem. - We’re growing fast, having recently been ranked in Deloitte’s Tech Fast 50 for the second year running. - We’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.

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