Please be aware of recruiting scams! All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat. CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process. About Us: CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all. For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration. About The Role: We are seeking a skilled Business Analyst for a full-time, 6-month (with the opportunity to extend) on a contract basis. ​​The Technical Business Analyst plays a critical role in translating complex program policies and business needs into clear, testable software requirements for multiple program teams using Salesforce and related tools. This role is focused on requirements quality and SDLC execution, ensuring that work entering delivery is well-defined, measurable, and fully “interlocked” into development and testing practices. The Technical Business Analyst partners closely with Program teams, Project/Program Managers, Salesforce Admins, Developers (internal and vendor), and QA/UAT stakeholders to drive clarity, reduce rework, and support consistent delivery outcomes across the lifecycle from intake through release. This position is critical in fast-moving environments where multiple stakeholders (internal teams, external partners, and developers) are contributing feedback simultaneously. The Technical Business Analyst protects delivery momentum by creating structure, clarity, and a single source of truth across UAT, backlog management, and solution alignment. ​ CALSTART values transparency and strives to provide as much information regarding compensation as possible. The rate for this contract position is $50 per hour. This is a 40 hour per week contract position with the possibility to extend as well as convert to full time if the needs arise. What You’ll Do: - ​​Lead structured discovery with program and operations stakeholders to uncover goals, constraints, exceptions, edge cases, and decision logic. - Translate policy and operational needs into build-ready requirements artifacts such as: epics/features/user stories with clear acceptance criteria and Definition of Ready alignment process maps (current/future), workflow diagrams, and decision trees/rule logic data requirements (objects/fields, definitions, validations, reporting needs) integration requirements (upstream/downstream systems, handoffs, error states) - Facilitate requirement reviews and alignment sessions, ensuring shared understanding and documented decisions. - Backlog + Delivery Support: Act as a gatekeeper for incoming work requests. - Partner with PMs to shape intake, clarify scope boundaries, and support prioritization based on value, risk, dependencies, and effort. - Collaborate with Admins/Devs to validate feasibility, identify dependencies, and reduce churn caused by unclear requirements. - Maintain traceability from intake → requirements → build → test. - Testing Interlock (QA/UAT): Enable strong UAT outcomes by defining test scenarios, supporting test case creation, and ensuring acceptance criteria are testable. - Support triage of requirement-related defects and change requests, clarifying intent and updating documentation as needed. - Documentation + Standards: Maintain high-quality documentation in Confluence (or equivalent) and ensure consistent artifact quality across initiatives. - Apply and reinforce team SDLC standards (story quality, acceptance criteria, readiness, and test alignment). ​ What You’ll Bring to the Table: - ​​7+ years experience as a Business Analyst / Senior Business Analyst supporting software delivery in an SDLC environment. - Demonstrated excellence in stakeholder interviewing and translating ambiguous asks into clear, testable requirements. - Strong experience writing user stories, acceptance criteria, and functional requirements that reduce delivery rework. - Strong process mapping skills (current/future state) and ability to translate process into system behavior. - Salesforce ecosystem experience (Sales/Service Cloud and/or Experience Cloud), including understanding of objects/data concepts and automation constraints. - Experience collaborating with Salesforce admins/developers and/or external vendors to deliver solutions. - Proficiency with Jira (or similar) and strong documentation practices (Confluence or similar). - Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. ​ Desired Qualifications: - ​​Experience supporting UAT/test planning and converting requirements into test scenarios/cases. - Experience in rules-driven environments (eligibility, incentives, compliance-like program requirements) where edge cases and auditability. - BA certifications (CBAP, PMI-PBA) a plus. ​ $40 - $50 an hour CALSTART values transparency and strives to provide as much information regarding compensation as possible. The rate for this contract position is $50 per hour. This is a 40 hour per week contract position with the possibility to extend as well as convert to full time if the needs arise. We understand that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, we'd love to hear from you. We're a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success! We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more! Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.

Please be aware of recruiting scams! All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat. CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process. About Us: CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all. For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration. About The Role: ​​The Junior Business Analyst (BA) plays a critical role in translating complex program policies and business needs into clear, testable software requirements for multiple program teams using Salesforce and related tools. This role is focused on requirements of quality and SDLC execution, ensuring that work entering delivery is well-defined, measurable, and fully “interlocked” into development and testing practices. The JBA partners closely with Senior BA, Program teams, Project/Program Managers, Salesforce Admins, Developers (internal and vendor), and QA/UAT stakeholders to drive clarity, reduce rework, and support consistent delivery outcomes across the lifecycle from intake through release. This position is critical in fast-moving environments where multiple stakeholders (internal teams, external partners, and developers) are contributing feedback simultaneously. The Technical Analyst protects delivery momentum by creating structure, clarity, and a single source of truth across UAT, backlog management, and solution alignment. ​ CALSTART values transparency and strives to provide as much information regarding compensation as possible. The rate for this contract position is $40 per hour. This is a 40 hour per week contract position with the possibility to extend as well as convert to full time if the needs arise. What You’ll Do: - ​​Requirements Documentation & Analysis Support: Assist in gathering and documenting business requirements from program teams and stakeholders. - Translate notes, meetings, and program conversations into structured requirement artifacts. - Support creation of user stories, acceptance criteria, and functional documentation. - Ensure requirements are written clearly enough for development and QA teams to execute against. - Escalate unclear, conflicting, or incomplete requirements to the Senior BA for guidance. - UAT & Testing Support: - Assist in organizing UAT feedback across multiple stakeholders and testing channels. - Document issues, enhancement requests, and bug observations during UAT sessions. - Help categorize feedback into structured formats for Senior BA review (bug vs. enhancement vs. cosmetic). - Maintain testing documentation and help track outcomes across cycles. - Backlog & Intake Coordination: Support intake processes by capturing requests in Jira, spreadsheets, or designated intake tools. - Ensure tickets contain sufficient detail before being escalated for prioritization. - Help maintain alignment between multiple tracking sources (Jira, Excel trackers, meeting notes). - Reduce duplicate or fragmented requests by documenting and consolidating feedback. - Communication & Documentation: Prepare meeting notes, summaries, and structured follow-ups under Senior BA guidance. - Maintain requirement repositories, SOPs, and documentation libraries. - Support creation of clear handoff documentation between business and technical teams. - Help ensure program direction is reflected accurately in artifacts and tickets. - Delivery Support & SDLC Execution: Assist Senior BA in maintaining SDLC discipline and structured handoffs. - Support backlog grooming preparation and requirement readiness. - Help track dependencies, open questions, and decision items for escalation. - Maintain documentation that supports consistent delivery practices across programs. - Reporting & Operational Support: Assist in documenting reporting requirements and tracking gaps in data visibility. - Support preparation of lightweight delivery status summaries or operational reports. - Help ensure requirements include measurable outcomes where applicable. ​ What You’ll Bring to the Table: - 1-2 years experience with Business Analysis or technical delivery environments. - Strong documentation and organizational skills. - Familiarity with Salesforce or CRM-based workflows is preferred. - Ability to synthesize information from multiple conversations into structured artifacts. - Strong communication skills with a collaborative, support-oriented mindset. - Strong process mapping skills (current/future state) and ability to translate process into system behavior. - Salesforce ecosystem experience (Sales/Service Cloud and/or Experience Cloud), including understanding of objects/data concepts and automation constraints. - Experience collaborating with Salesforce admins/developers and/or external vendors to deliver solutions. - Proficiency with Jira (or similar) and strong documentation practices (Confluence or similar). - Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. ​ Desired Qualifications: - ​​Experience supporting UAT/test planning and converting requirements into test scenarios/cases. - Experience in rules-driven environments (eligibility, incentives, compliance-like program requirements) where edge cases and auditability. - BA certifications (CBAP, PMI-PBA) a plus. ​ $35 - $45 an hour CALSTART values transparency and strives to provide as much information regarding compensation as possible. The rate for this contract position is $45 per hour. This is a 40 hour per week contract position with the possibility to extend as well as convert to full time if the needs arise. We understand that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, we'd love to hear from you. We're a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success! We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more! Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.

• Dig into large-scale telematics and execution data to surface patterns • Build demo dashboards and ROI metrics • Validate assumptions and define trusted metrics • Monitor completeness and reliability of data network

• Conduct customer discovery interviews to map existing workflows, pain points, and integration requirements • Translate validated customer needs into working software prototypes using AI tools (Cursor, Claude, GitHub Copilot, or equivalent) against ServiceManager's API and GraphQL layer • Document customer workflows, integration patterns, and configuration decisions for the product team • Demo prototypes directly to customers and iterate based on feedback until requirements are confirmed • Package validated prototypes with supporting specs for handoff to the engineering team for production hardening • Configure and customise platform modules to meet customer-specific deployment requirements • Support the sales team with live technical demonstrations of prototype solutions during pre-sales engagements • Identify cross-customer patterns that indicate new module or platform capability opportunities • Collaborate with engineering on API and GraphQL requirements needed to enable rapid prototyping workflows • Perform other reasonable activities as required by management