ValueNet Group

• Du berätst Mitarbeitende unserer Kunden zu Themen wie Financial Wellbeing, Versicherungen, Vorsorge und Finanzen • Du bist Ansprechpartner über verschiedene Kanäle (Telefon, E-Mail, digital) und sorgst für eine exzellente Customer Experience • Du bearbeitest Kundenanfragen eigenständig – von der Beratung bis zur Umsetzung • Du erklärst komplexe Themen verständlich und zielgruppengerecht • Du bringst dich aktiv in die Weiterentwicklung unserer Services und Prozesse ein

• Identify and acquire potential housing partners for the German market • Advise landlords, property owners and property managers individually on corporate housing solutions • Support our partners by phone, in writing and virtually, ensuring a professional and positive service experience • Explain complex tax and financial matters related to housing clearly and convincingly • Actively contribute to the development of our services and processes in the area of housing procurement

• Central point of contact between internal departments and clients • Active relationship management • Identify the individual needs of clients and their employees • Develop tailored solutions and ensure high satisfaction • Guide new and existing clients through all order processes • Ensure high standards of quality and service • Proactively inform clients about new benefits and enhancements • Actively help shape the benefits portfolio • Provide strategic client consulting and develop customized benefits programs • Identify improvement potential in existing systems to ensure sustainable employee retention

• Identify and acquire potential partners in the housing sector on the German market • Provide tailored advice to landlords, property owners and property managers on corporate housing concepts and build long-term partnerships • Support partners by phone, in writing and virtually to deliver a professional and positive service experience • Explain complex tax and financial topics related to housing in a clear and persuasive manner • Actively contribute to the further development of services and processes in the area of housing acquisition

• Central communication hub: coordinate communication between internal departments and customers • Relationship building & customer retention: develop and maintain long-term customer relationships • Needs analysis & satisfaction: identify individual customer needs • Proactive customer communication: inform customers about new benefits and developments • Portfolio development & implementation: expand the benefits offering and implement innovative bonus models

• fungierst als zentrale Schnittstelle zwischen internen Abteilungen und Kunden und pflegst langfristige Kundenbeziehungen • erkennst die individuellen Bedürfnisse von Kunden und deren Mitarbeitenden • hält Kunden über neue Benefits, Entwicklungen und Optimierungsmöglichkeiten auf dem Laufenden • entwickelst das bestehende Benefit-Portfolio weiter und implementierst innovative Bonusmodelle • berätst Kunden strategisch, analysierst bestehende Benefit-Systeme und entwickelst Lösungen zur Steigerung der Mitarbeiterzufriedenheit

• Beratung von Arbeitgebern zu Mitarbeiter- und Firmenevents von der Anfrage bis zur Umsetzung • Erstellung individueller Eventkonzepte und Angebote, Durchführung von Verkaufsgesprächen • Professionelle Kundenbetreuung per Telefon, E-Mail und digital • Akquise neuer Event-Locations und Partner, Pflege bestehender Kontakte • Eigenständiges, strukturiertes und zielorientiertes Arbeiten im Remote-Setting

• Beratung von Mitarbeitenden zu Themen wie Financial Wellbeing, Versicherungen, Vorsorge und Finanzen • Ansprechpartner über verschiedene Kanäle (Telefon, E-Mail, digital) • Bearbeitung von Kundenanfragen eigenständig • Erklärung komplexer Themen verständlich und zielgruppengerecht • Aktive Mitwirkung an der Weiterentwicklung der Services und Prozesse

• central communication hub: coordinating exchanges between internal departments and clients to ensure a harmonious and consistent customer experience • relationship building & customer retention: developing long-term customer relationships through regular, personal engagement • needs analysis & satisfaction: identifying individual customer needs and ensuring satisfaction • proactive customer updates: keeping customers informed about new benefits and developments • portfolio development & implementation: continuously expanding the benefits offering and successfully implementing innovative bonus models

• You act as the central interface between internal departments and clients • Build and maintain trusted relationships through proactive relationship management • Identify the individual needs of clients and their employees to develop tailored solutions and ensure high satisfaction • Guide new and existing clients through all order processes, ensuring high standards of quality and service • Proactively communicate new benefits and developments and actively help shape the benefits portfolio • Advise clients strategically, develop customized benefits programs, and identify improvement opportunities in existing systems to support long-term employee retention