Role Description Vos missions en quelques mots - Formations concernées : Licence 3 psychologie Gestion administrative - Assurer l’accueil physique et distanciel des étudiants - Rédiger et transmettre les courriers administratifs, électroniques, les circulaires, convocations et tous autres documents aux différents intéressés, enseignants et étudiants - Elaborer le planning des enseignements en collaboration avec les responsables - Informer les étudiants (absences/reports de cours/dates d’examens…) - Assister les responsables de formation dans leurs activités administratives liées à la pédagogie Gestion pédagogique - Construire, rédiger et diffuser la plaquette du diplôme (participation) - Accompagner la mise en place et les évolutions de l’offre de formation - Modéliser les maquettes de formation dans le logiciel Apogée (Pegase à venir) - Assurer le suivi pédagogique des étudiants (inscriptions, stage, résultats) - Participer à l’organisation des sessions d’examens et de rattrapage - Aider et soutenir l’activité pédagogique dans sa globalité - Contribuer à la mise à jour de l’offre de formation sur le site de l’UFR Outils spécifiques à l’activité - Utiliser les logiciels spécifiques du domaine géré : Apogée/Pégase, Hyperplanning - Utiliser les logiciels courants de la bureautique : Word, Excel Qualifications - Connaissance de l’organisation de l’enseignement supérieur et des règles de scolarité - Connaissance générale des textes législatifs et réglementaires dans le domaine de la gestion administrative et pédagogique Requirements - Appliquer des procédures, les règles et les dispositions réglementaires - Maîtriser les techniques de rédaction administrative - Evaluer et hiérarchiser les besoins - Savoir travailler en équipe - Rechercher l’information, la vérifier et la classer - Savoir rendre accessible les documents et l’information selon le public destinataire - Savoir utiliser les logiciels de bureautique et les outils spécifiques Benefits - Avoir le sens du relationnel et du travail en équipe - Être organisé et rigoureux - Avoir une bonne capacité d’adaptation et d’anticipation - Être disponible lors des pics d’activités et être réactif - Avoir une bonne capacité à gérer le stress - Savoir respecter la confidentialité - Savoir rendre compte à son supérieur hiérarchique Location - Localisation : 99 Avenue Jean Baptiste Clément, 93430 Villetaneuse Éléments de candidature - Documents à transmettre : Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire

• Collaborating with independent direct store delivery distributors to advance good2grow sales within the assigned territory. • Leading distributors in the assigned region to drive annual business performance objectives. • Participating in distributor training and sales meetings. • Communicating with key influencers within the distributor organization on major opportunities at the retail level. • Developing larger chains, local chains, and the independent market. • Increasing good2grow store presence through kids eye level shelving. • Completing administrative duties required on office days.

• Define and drive the global CNC post processors strategy for development, validation, and support • Ensure technical execution with defined standards, architecture, and quality expectations • Establish clear service-level commitments and monitor performance against agreed response times, resolution rates, and customer satisfaction benchmarks • Define, implement, and continuously improve efficient and scalable service delivery processes across all regions and customer segments • Promote operational best practices, process standardization, tooling adoption, and a culture of continuous service improvement • Identify and evaluate emerging technologies (e.g., AI-driven development) to determine their strategic fit, scalability, and readiness for integration within the global product portfolio • Guide teams on complex CNC platforms (multi‑axis, mill‑turn, Swiss‑type, advanced machine kinematics) • Act as escalation point for technically complex or high‑impact issues • Design the right global organization aligned with the long-term strategy and ensure teams’ skills are aligned with current and future needs • Lead, motivate, and develop global technical teams, fostering a high-performance, customer-centric, and accountable culture • Set clear objectives and expectations, provide coaching, conduct performance reviews, and ensure the team reaches its full potential • Support hiring, onboarding, and continuous capability development • Foster motivation, collaboration and develop teams across regions, cultures, and time zones • Promote consistency, efficiency, and reliability across global teams • Balance priorities to ensure to reach required technical quality and delivery commitments

Role Description As an Appointment Setting Manager / Patient Bookings Manager, you will oversee the company’s patient booking and appointment-setting function. You will be responsible for ensuring that referred patients are contacted, booked, confirmed, rescheduled when necessary, and efficiently allocated to pharmacists across different states. This role combines team leadership with hands-on operational coordination. - Monitor daily workflows - Manage appointment boards - Review staff performance - Resolve booking errors - Handle cancellations and reschedules - Coordinate pharmacist availability - Ensure accurate communication with patients, pharmacists, and clinics Qualifications - Strong operations and people management skills - Proven experience managing administrative support, appointment-setting, call center, healthcare booking, customer service, or remote teams - Excellent attention to detail - Strong communication, problem-solving, and decision-making skills - Comfortable managing KPIs, productivity metrics, service levels, performance targets, and team performance - Excellent organizational and time management skills - Experience working within structured processes, SOPs, and performance-driven environments - Strong verbal and written communication skills - Proven ability to build a positive team culture Requirements - Manage and support a remote appointment-setting/reception team - Run daily team meetings and review booking performance, errors, workflow changes, and priorities - Oversee patient booking workflows across Monday.com and Zanda - Ensure new referrals, follow-ups, declined patients, cancelled appointments, and patients requiring rescheduling are actioned correctly - Monitor upcoming appointments, appointment confirmations, pharmacist schedules, route efficiency, gaps, duplicate bookings, and missing information - Review emails, missed calls, Zanda messages, and reception tasks to ensure nothing is missed - Track staff KPIs including bookings, reschedules, cancellations not rebooked, inbound calls, net gain, and overall performance - Coach team members on errors, workflow compliance, patient persuasion, and appointment-setting quality - Coordinate pharmacist availability and identify areas where more pharmacist coverage is required - Maintain clean, accurate operational boards and ensure patient records are updated correctly Benefits - Excellent career opportunity for someone who takes extreme ownership - Opportunity to lead teams and improve processes - Play a significant role in the growth and success of a dynamic and growing company Company Description Our client is an Australian-based leading nationwide home medication review network that partners with GPs, pharmacists, and healthcare professionals to help patients optimize their medication use. The company organizes appointments with healthcare practitioners to help patients improve their health and better manage their conditions. Through comprehensive in-home medication reviews, our client provides personalized, convenient, and supportive care that improves patient health outcomes. Trusted by patients and healthcare providers across Australia, the company has earned a 4.9/5 rating for delivering reliable and compassionate service. As the company continues to grow, they are expanding their team in the Philippines and are looking for a passionate, proactive, highly motivated, and detail-oriented Appointment Setting Manager / Patient Bookings Manager to become a key leader within the business. Preferred Skills/Qualifications - Healthcare administration, medical scheduling, patient bookings, or healthcare support experience - Experience with Monday.com and Zanda or another similar tools