Urban Insight

Title: Associate Editor Location: Remote Who we are Planetizen is the most visited urban planning website in the United States. For 25 years, we have been the essential resource for planners, urbanists, and people who care about how cities are built. We publish up to 40 times a week across news, features, analysis, and commentary. Our sister product, Planetizen Courses, is the leading online professional education platform for planners, with 300+ video courses and 25 new titles published every year. The Planetizen team works in a collaborative and entrepreneurial environment, where team members are encouraged to continue to learn, grow, and implement new ideas. The opportunity Planetizen is looking for a talented and ambitious Associate Editor to steer the platform’s editorial operations. The Associate Editor, reporting to the Editorial Manager, has a high degree of ownership over editorial quality and output, and helping grow Planetizen’s reach and engagement. This is an excellent role for a growth-oriented, early-mid career editor who is passionate about contributing to a healthy media ecosystem around urban development issues. The role has ample room for growth with opportunities to pitch and champion new ideas and grow the position’s scope and status. Successful candidates will demonstrate strong editorial skills and judgement, and a high level of drive and initiative. The Associate Editor is a key member of the Planetizen team, working directly with contributors to deliver value to a large audience across the U.S. and beyond. Responsibilities Editing, publishing and writing – 50% of time - Assigning and editing 2-5 feature, op-ed, analysis and other editorial pieces per week, working closely with external contributors to hone pitches for assignment and delivering substantive, line and copy edits in a timely manner. - Packaging pieces for publishing: writing sharp, catchy headlines and deks; choosing attractive, editorially relevant and interesting imagery; utilizing AP style; uploading and formatting pieces in Planetizen’s content management system and scheduling them for release. - Taking an active role in shaping editorial processes, content types and overall editorial ideation, including proactively identifying and problem-solving barriers to success and ideating opportunities for improvement and growth. - Writing short editorial posts (like monthly wrap-ups and Planetizen’s Federal Action Tracker), and contributing unique feature, op-ed, analysis or other editorial content pieces. Planetizen newsfeed – 30% of time - Sourcing, summarizing and publishing ~30 pieces of essential urban planning news per week for Planetizen’s aggregated newsfeed. Other – 20% of time - Writing and formatting templated posts for Planetizen’s social media feeds and newsletters. - Using analytics and other audience engagement metrics to monitor and optimize editorial content performance according to Planetizen’s strategic goals. - Completing editing and quality assurance tasks for the Planetizen Guide to Graduate Urban Planning Programs, Planetizen Courses, AICP Exam Prep, and other Planetizen products. Success Metrics In your first month - Learn the Planetizen brand, content and audience. - Become an expert in Planetizen’s editorial, distribution and content management systems. - Independently own and produce the Planetizen newsfeed. - Assign, edit and publish your first Planetizen feature articles and columns. In your first 90 days - Solidify your expertise in the urban planning beat. - Together with the Editorial Manager, collaboratively design and manage Planetizen’s publishing calendar, assigning and editing the majority of editorial pieces. - Begin using Planetizen’s analytics systems and other tools to inform editorial decision making. In your first year - Contribute to the growth of Planetizen’s audience and deepening of audience engagement across all platforms. - Cultivate and nurture a vibrant community of editorial contributors, maintaining and growing Planetizen’s role as the leading hub of urban planning information and idea exchange. - Help prepare Planetizen to expand and reach the ambitious goals set in our editorial strategy by co-creating and cultivating new content types, editorial products and more. - Manage the publication of 36+ pieces of Planetizen editorial content weekly. Support a ~50% increase in total time on site per week. Qualifications - 2+ years experience in a newsroom or other journalistic/editorial environment, ideally with hands-on experience managing external contributors. - Comfort in a fast-paced environment handling high volumes of content. Successful candidates will demonstrate the ability to write and edit quickly while maintaining accuracy, clean copy and overall editorial quality. - Strong judgement, critical thinking and editorial instinct. - Ability to take initiative, self start and work independently yet collaboratively on a small team that values teamwork, and each other. - Excellent time-management and organizational skills, with a demonstrated ability to manage multiple projects at different stages simultaneously. - Ability to use data and other audience engagement measures to make decisions that optimize editorial performance. - Experience with Google Workspace, Google Analytics, Data Studio, Drupal, Canva, Sprout Social or similar tools and systems. - Experience with or strong interest in urban planning. While formal training in urban planning is not a requirement, candidates should demonstrate an ability and enthusiasm to dive into the urbanism beat and quickly become an expert. Location & Availability - Available 9am - 6pm in any U.S. time zone - Our office is located in sunny Los Angeles, CA. This position is available for fully remote or hybrid work. Compensation $50,000 - $60,000 depending upon experience - Paid time off (15 days increasing to 20 after four years) - Holiday time off (~10 days per year). - Medical, dental and vision insurance (95% employer-paid for the individual). - Company-sponsored 401(k) plan with employer match (after 60 days). - Performance and compensation reviews annually. Why Work at Planetizen - Join a dynamic and collaborative team in a mission-driven environment where your contributions make an impact in the world. - We work with you to create a career path catered to you. - We're stable. We've been in business for 25+ years, and continue to grow each year. - Average employee tenure is 5 years. - We offer a casual and flexible working environment. We believe in life/work balance. - The right candidate will find numerous opportunities for growth. - We allocate time for training and professional development.

Title: Technical Strategist - Websites and Web Applications Location: Remote US Job Description: Who We Are Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. We specialize in solving complex problems through website and web app strategy, design, and development using open-source content management systems (primarily Drupal and WordPress, and headless or composable architectures). Our clients include some of the most well-known museums, nonprofits, universities, and cultural institutions. Urban Insight has been in business for nearly 25 years and continues to expand each year. We thrive on having a professionally rewarding environment where team members are encouraged to grow, collaborate and focus on meaningful work. The Opportunity The Technical Strategist (TS) is a client-facing technical leader who partners closely with Project Managers and Development teams to deliver well-scoped, well-communicated, and successful digital projects. The TS also plays a key role in pre-sales and proposal efforts, helping define technical approaches, shape scope, and ensure estimates are grounded in delivery reality. This role operates through collaboration and shared ownership. The TS brings clarity to complex problems, aligns technical decisions with project goals and constraints, and ensures that teams have the information they need to execute effectively. The Technical Strategist is also a contributor to Urban Insight’s Innovation Lab, helping explore new technologies, prototype solutions, and shape future service offerings. Key Responsibilities Client Strategy & Technical Leadership - Partner with clients to understand goals, constraints, and opportunities - Translate client needs into clear, actionable technical approaches - Align technical solutions with timeline, budget, and delivery realities - Identify risks early and contribute to mitigation strategies Collaboration with Project Managers - Maintain alignment with Project Managers on scope, priorities, and project direction - Contribute to defining scope, assumptions, and delivery approach - Participate in project ceremonies including kickoffs, planning, and retrospectives - Support consistent communication and visibility across the project lifecycle Technical Planning & Documentation - Produce clear technical plans, Jira tickets, and specifications - Ensure plans, decisions, and updates are documented in shared systems (Jira, Notion, etc.) - Collaborate with Tech Leads and engineers to validate feasibility and refine approaches - Evolve documentation as projects progress and new information emerges Engineering Enablement - Provide developers with clear context, requirements, and direction - Help remove blockers and reduce ambiguity during implementation - Align with Tech Leads on technical direction and implementation strategy - Guide teams toward pragmatic, efficient solutions Pre-Sales & Proposal Support - Partner with Sales and the pursuit team to scope projects and define technical approaches - Develop realistic level-of-effort estimates grounded in delivery experience - Collaborate with Development and Delivery leadership to ensure proposed solutions are realistic and aligned with team capacity - Clearly articulate assumptions, risks, and constraints - Support proposal development and client conversations Quality & Delivery - Validate work against acceptance criteria and technical expectations - Participate in QA and alpha testing as needed - Support successful, on-time, in-scope project delivery Innovation Lab - Contribute to discovery engagements, prototypes, and pilot initiatives - Explore emerging technologies (AI, APIs, composable architectures) - Help translate innovation into practical, repeatable solutions - Share learnings through internal demos, documentation, or working sessions Process & Continuous Improvement - Partner with CTO, Dev, PM, QA, and SysAdmin teams to improve workflows and tools - Contribute to a culture of transparency, collaboration, and continuous improvement Qualifications Technical Skills - 7–8+ years of experience in technical strategy, web development, or technical project leadership, preferably in an agency environment - Strong understanding of modern web architectures specifically Drupal, WordPress, and headless / composable - Experience working with agile methodologies such as Scrum or Kanban - Familiarity with CMS-driven websites, APIs, and system integrations Collaboration & Communication - Strong ability to work in close partnership with Project Managers and cross-functional teams - Excellent written and verbal communication skills - Ability to translate complex technical concepts into clear, accessible language - Experience leading discovery, requirements gathering, and technical planning sessions Organizational & Self-Management - Ability to break down complex ideas into actionable work - Strong prioritization and time management skills - Comfortable managing multiple projects and responsibilities simultaneously - Proactive, detail-oriented, and accountable Success Metrics In the First 90 Days - Establish strong working relationships with PMs and Development teams - Contribute to at least one project with clear, actionable technical planning - Maintain ~70% billable utilization - Demonstrate clear and consistent documentation practices In the First Year - Deliver on quarterly Rocks (≥80%) tied to strategic and technical priorities - Successfully support multiple projects from planning through delivery - Improve clarity and alignment across project teams through strong documentation and communication - Contribute to accurate scoping and reduced rework in pre-sales - Drive shared clarity across PM, Design, and Development on scope, priorities, and decisions - Contribute to Innovation Lab efforts through prototypes, pilots, or new approaches - Support ongoing improvements to process, tools, and team effectiveness Location & Availability - Work from any location in the United States, available 9am - 6pm in any U.S. time zone. - Our office is located in sunny Los Angeles, CA. This position is available for fully remote (U.S. and Canada ONLY), partially remote (a few days in the office), or in-person in our L.A. Office. About Urban Insight - Urban Insight is a Los Angeles-based digital agency with over 30 team members. Visit our website. - We work with some of the best-known museums, nonprofits and other institutions, such as LACMA, The Broad, University of Southern California, City of Los Angeles, and the Japanese American National Museum. - We’re the top-ranked Web development and Drupal agency in Los Angeles, according to Clutch, an independent analyst. Read what our clients say about us. - We’ve won numerous design awards including for our work for Stay Housed Los Angeles and the National World War 1 Museum & Memorial. - We take on cutting edge, challenging projects for appreciative clients, and have a supportive and team-based approach to projects. - We plan, design, and create innovative websites, and we often use open source web content management systems like Drupal and WordPress. - We design and develop custom applications using tools like Angular, React, Next.js, node.js, PHP, Javascript, Bootstrap, Tailwind, and MySQL. - We have a clearly-defined project management methodology and case management system. - We run on the Entrepreneurial Operating System (EOS). Why Work at Urban Insight - We take on interesting, meaningful projects for appreciative clients - We offer a flexible working environment - work from anywhere in the United States - We work with you to create a career path that works for you - The average employee tenure is 6.5 years - We're stable and growing. We've been in business for ~25 years and continue to grow each year - We offer a casual and flexible working environment with plenty of opportunities for growth for the right candidate - We believe in a reasonable life/work balance and enjoy 40-hour work weeks - We allocate resources and time for training and professional development - We have weekly events to keep the team connected: Lunch & Learns, Lightning Demos, Game Breaks - There are many more reasons: Explore careers at Urban Insight Total Rewards We offer a competitive salary based on experience. Total annual compensation range: $130,000 – $147,000 - Medical, Dental and Vision insurance (95% employer-paid) - Paid time off (15 days, increasing to 20 after four years) - Holidays (~10 days per year) - 401(k) with employer match - Annual training plan and dedicated learning time - Annual performance and compensation reviews

• Own end-to-end delivery of complex web and technical projects from discovery through maintenance and support. • Manage scope, schedule, and budget proactively, run standups, anticipate cross-team impacts, and hold yourself and the team accountable to commitments. • Serve as the primary client contact throughout the project lifecycle. • Translate complex technical information into clear, accessible communication, present delivery plans confidently in client meetings, and draft client-facing documentation. • Lead day-to-day collaboration between development and PM teams. • Negotiate resource needs, work with engineering to identify scope or technical approaches that reduce cost or risk, create development tickets, and ensure handoffs, reporting, and post-deployment support are consistent. • Own process optimization for your projects and contribute to PMO-wide methodology. • Identify inefficiencies, implement improvements, define technical delivery processes, and maintain high standards for documentation and reporting. • Research AI tools and trends relevant to project delivery efficiency. Share insights with peers and help drive adoption of improvements to our PM and delivery toolset.

• Translate client needs, user behaviors, and project requirements to develop prototypes, wireframes, style tiles, and design concepts that provide a great user experience and wow our clients. • Present and explain in a compelling manner the rationale for design decisions to clients. • Create clear development ready files, notations and style guides that are consistent and with attention to detail. • Translate complex behavioral data from Clarity and GA into actionable design strategies and insights; present data-backed sitemaps and journey maps that clearly communicate the rationale behind UX improvements. • Prioritize and meet deadlines while maintaining a commitment to excellence across multiple projects at one time, and adapt working style to various project sizes, budgets and requirements.

• Seeking a creative, strategic, and analytical Marketing Director to own and grow Urban Insight’s marketing function. • Define and execute strategies and tactics to increase marketing qualified leads and the rate at which existing leads are converted into clients. • Assess the existing marketing strategy to revise and develop a comprehensive strategy. • Drive growth via setting goals, defining target audiences, creating business cases for marketing activities based on impact, and managing the budget. • Develop and maintain brand strategy, messaging and visual identity across all marketing channels and sales deliverables. • Create messaging and successfully plan, execute, and analyze marketing campaigns (across all channels). • Lead content development and creation across all channels for the agency including sales and marketing collateral. • Provide detailed analysis and reports on conversion metrics, campaign performance, and ROI to recommend investment in marketing activities.