UniUni

• Manage and nurture key client relationships to ensure long-term partnerships and satisfaction. • Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner. • Analyze client needs and develop customized solutions to enhance their logistics experience. • Monitor and track key account parcel deliveries, proactively resolving any service issues. • Conduct regular performance reviews with key accounts and provide data-driven insights. • Prepare and present tailored quotations by applying pricing policies and market intelligence. • Develop and maintain customer SOPs to ensure consistency in service delivery. • Collaborate with internal teams to optimize service performance and improve customer experience. • Track and manage account billing, ensuring invoices are processed and payments are collected on time. • Identify growth opportunities within existing key accounts to drive additional revenue. • Assist in the claims process and ensure timely resolutions for key account clients. • Take on additional tasks as needed to support business objectives.

Title: Information Security Officer Location: Remote (United States) Department: Technology, Product & Design Job Description: Role Snapshot Reports to: Chief Technology & Product Officer (CTPO) Location: North America (remote with periodic travel to UniUni hubs) Scope: Worldwide operations with focus on North America The Role We are hiring an Information Security Officer to lead UniUni's security and governance function end to end. This is a hands-on leadership role reporting directly to the CTPO. You will own the security program across cloud infrastructure, application security, data security and governance, corporate IT, compliance, and risk, and you will be the senior accountable owner for our ISO 27001 certification and SOC 2 Type II attestation. You will work closely with engineering, platform, IT, legal, and executive leadership, and you will be UniUni's primary security voice in front of customers, auditors, and investors. You will build and lead a small, high-leverage team and set the bar for how security operates as the business scales. Key Responsibilities Cloud Security Set the security posture of our AWS environments, including IAM, network segmentation, encryption, logging, secrets management, and workload protection. Drive cloud security baselines aligned to CIS Benchmarks and the AWS Well-Architected Security Pillar, and enforce them through infrastructure as code and platform guardrails. Lead continuous monitoring and threat detection across cloud workloads using native AWS services (GuardDuty, Security Hub, CloudTrail, Config) and complementary third-party tooling. Run vulnerability management for cloud infrastructure, including patching cadence, remediation SLAs, and exception governance. Application Security Embed secure development practices into the SDLC, including threat modeling, secure code review, SAST, DAST, SCA, and secrets scanning in CI/CD. Partner with engineering leaders to triage and remediate application vulnerabilities without slowing delivery. Run the open source software program, including license compliance, vulnerability tracking, and remediation. Manage the external penetration testing program, from scoping and vendor selection through findings triage and remediation verification. Set and evolve standards for authentication, authorization, session management, and API security across internal and customer-facing applications. Deliver enterprise SSO (SAML 2.0 and OpenID Connect) for customer-facing products in support of contractual security commitments. Data Security and Governance Own the data security program end to end, covering data classification, encryption in transit and at rest, key and secrets management, and protections against unauthorized access, exfiltration, and misuse. Maintain and evolve the data classification framework across UniUni's regional and shared data warehouse environments, and drive schema-level classification into operational use by engineering and analytics teams. Govern access to production databases, data warehouses, and analytics platforms, including approval workflows, periodic access reviews, and audit trails. Implement and operate data loss prevention controls across endpoints, email, SaaS, and cloud storage, calibrated to the sensitivity of the data and the realities of how the business operates. Set and enforce data residency, retention, and minimization standards in line with customer commitments and regulatory obligations across the jurisdictions in which UniUni operates. Partner with engineering, data, and product teams on privacy by design, including data flow mapping, data sharing agreements, and the secure handling of personal information for shippers, drivers, and end recipients. Lead the response to data subject requests, data incidents, and breach notification obligations under applicable privacy laws. Compliance and Governance Maintain and continuously improve UniUni's ISO 27001 certification, including surveillance audits, internal audits, risk assessments, and management reviews. Sustain UniUni's SOC 2 Type II attestation, owning control operation, evidence collection, auditor relationships, and remediation. Own the information security policy framework, including authoring, approval workflows, annual reviews, and employee attestations. Operate the risk management program, including the risk register, risk treatment plans, and executive risk reporting. Lead customer-facing security activities, including security questionnaires, contract reviews, and security clauses in vendor and customer agreements. Support regulatory compliance efforts relevant to our business, including the DOJ Data Security Program, Canadian PIPEDA, and applicable US state privacy laws. IT Security and Operations Partner with IT to operate and mature endpoint security, including EDR, MDM (Intune), disk encryption, and device compliance. Govern identity and access across SaaS and corporate systems, including SSO adoption, MFA enforcement, privileged access controls, and joiner-mover-leaver processes. Own the SaaS inventory and run periodic access reviews, with particular attention to shadow IT and uncontrolled data flows. Lead security awareness training and phishing simulation programs. Run the incident response program, including the IR plan, tabletop exercises, on-call rotation, and post-incident reviews. Contribute to business continuity and disaster recovery planning in partnership with engineering and operations. Leadership and Stakeholder Engagement Build and lead a small security team, with hiring underway across two tracks: Compliance and GRC, and Application and Platform Security. Serve as UniUni's senior security voice with customers, prospects, auditors, regulators, and investors. Report on security program status, KPIs, and risks to the CTPO and the executive team on a regular cadence. Represent security considerations in cross-functional decisions across product, infrastructure, vendor selection, and business expansion. Required Qualifications 10+ years in information security, with at least 3 years owning a security program or a major security domain. Demonstrated ownership of ISO 27001 certification maintenance and SOC 2 audit execution in a cloud-native organization. Deep hands-on experience securing AWS environments at scale, including IAM, networking, logging, and workload protection. Strong application security background across secure coding practices, common vulnerability classes, and modern AppSec tooling (SAST, DAST, SCA, secrets scanning). Demonstrated experience building data security and governance programs, including data classification, encryption, DLP, access governance for data stores, and privacy-aligned data handling. Practical experience with SAML 2.0 and OpenID Connect, and a track record of rolling out enterprise SSO and MFA. Experience operating core IT security controls, including EDR, MDM, and SaaS access governance. Track record of leading incident response, including coordination with engineering, legal, and executive stakeholders. Ability to translate security risk into business terms for non-technical executives, customers, and investors, in writing and in person. Preferred Qualifications Background in logistics, supply chain, or high-volume transactional businesses. Experience in an organization with worldwide cross-border data flows and a focus on North America. Familiarity with the DOJ Data Security Program and bulk data transfer rules. Hands-on experience with the Microsoft security stack (E5, Defender, Entra, Purview, Intune), and the perspective to evaluate it against alternatives such as CrowdStrike. Relevant certifications such as CISSP, CCSP, CISM, or ISO 27001 Lead Auditor or Lead Implementer. Prior experience taking a late-stage company through IPO-readiness security maturation. What You Will Find at UniUni A direct reporting line to the CTPO and regular exposure to the CEO, CFO, and the rest of the executive team. A security program with real executive commitment, a live ISO 27001 certification, and an active SOC 2 Type II attestation. Meaningful autonomy to shape the program and the team, balanced by the discipline and cadence of a late-stage operating company. A growing business with the operational complexity, customer scrutiny, and learning opportunities that come with scale. How We Work We value direct, precise, and accurate communication. We prefer honest and defensible language over favorable framing. We write concise documentation, our meeting minutes stand up to auditor review, and we make decisions with our customers and our long-term credibility in mind. Equal Opportunity UniUni is an equal opportunity employer. We evaluate candidates on the basis of qualifications, experience, and demonstrated ability, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic.

• Own the design, governance, and continuous evolution of UniUni's AWS-based cloud platform • Lead and define cloud architecture standards across all AWS services • Own end-to-end FinOps practice including budgeting and forecasting • Mandate and mature IaC-first practices across the organization • Own the strategy, performance, and reliability of UniUni's multi-model database platform • Establish and enforce cloud security baselines • Lead, coach, and grow a team of platform and infrastructure engineers

What you'll do - Design, develop, and maintain backend systems using PHP (Laravel preferred). - Lead architecture discussions and provide guidance on best practices. - Write clean, maintainable, and testable code. - Optimize application performance and scalability. - Review code and mentor junior developers. - Collaborate with front-end developers and product teams to deliver end-to-end features. - Integrate with internal and external APIs and services. - Participate in incident analysis and continuous improvement of system reliability. Qualifications - Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. - 5+ years of experience in PHP backend development - Strong expertise in Laravel or other PHP frameworks - Solid understanding of MySQL or PostgreSQL, including query optimization and indexing, along with knowledge of cloud platforms such as AWS, GCP, or AliCloud; experience with Elasticsearch or other NoSQL tools is a plus. - Experience with RESTful APIs, microservices, and distributed systems - Familiarity with CI/CD pipelines, Docker, Linux environments - Familiarity with front-end stacks is a plus - Good understanding of Redis and message queues - Strong debugging and problem-solving skills - Experience in high-concurrency or high-availability systems is a major plus - Good communication skills and ability to work with cross-functional teams - This role requires candidates to be located in the Pacific Time Zone (PST) to support team collaboration. Benefits - Competitive compensation package, Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, 401K/RRSP, Management training program, etc

• Design, build, and maintain robust application software using PHP (core and frameworks) and TypeScript, with a focus on scalability and long-term maintainability. • Architect and implement full-stack solutions, seamlessly integrating server-side logic with frontend interfaces. • Lead troubleshooting and root-cause analysis of backend systems, identifying and resolving complex issues efficiently. • Design, build, and integrate RESTful APIs that support internal and external consumers. • Architect and manage relational and non-relational data storage solutions, ensuring performance, reliability, and data integrity. • Conduct comprehensive code reviews and drive continuous improvements to codebases for enhanced performance and maintainability. • Establish and enforce engineering best practices, coding standards, and documentation guidelines across the team. • Collaborate with product managers, designers, and cross-functional teams to deliver high-quality full-stack web applications. • Mentor and coach junior and mid-level engineers, fostering a culture of technical excellence and continuous learning. • Contribute to architectural decision-making and technology roadmap planning.

What you'll do - Strategic Planning: Formulate and execute strategic plans to drive business growth and expand market presence. - Opportunity Identification: Discover and pursue new business opportunities and strategic partnerships within the logistics sector. - Client and Stakeholder Relations: Establish and maintain strong relationships with key clients and stakeholders to enhance business partnerships. - Market Analysis: Conduct in-depth analysis of market trends and competitor activities to inform and refine business strategies. - Team Leadership: Lead, mentor, and develop a team of business development professionals to achieve targets and foster a high-performance culture. - Internal Collaboration: Partner with internal teams to ensure the effective delivery of services and operational success. - Reporting and Presentation: Prepare and present detailed proposals, comprehensive reports, and accurate forecasts to senior management. - Parcel Volume Growth: Develop strategies to attract new clients and secure parcel volumes, contributing to the company's growth and revenue. - Additional Tasks: Undertake other duties as assigned to support the overall success of our business and adapt to evolving company needs. Qualifications - Bachelor’s degree in business, Logistics, or a related field. - Minimum of 4 years of experience in business development or sales within the logistics industry (specifically small parcel last mile delivery). - Proven track record of achieving business growth and revenue targets. - Strong negotiation, communication, and interpersonal skills. - Ability to analyze data and market trends to drive strategic decisions. - Proficiency in CRM software and Microsoft Office Suite. - Proficiency in Salesforce . - Willingness to travel as required.

About the role - This role is responsible for executing the company’s market sales strategies, enhancing brand value and market influence. The candidate will align with corporate strategic planning, deeply understand market dynamics and product advantages; maintain customer relationships through regular communication and interaction to build and sustain strong client rapport, ensuring customer satisfaction and loyalty. The candidate must keenly identify client needs, utilize extensive sales experience, proficiently apply data analysis to monitor BD activity effectiveness, adjust strategies based on feedback, and ensure activities meet expected goals. Demonstrate strong teamwork, efficient execution, and excellent communication skills What you'll do - Develop and maintain new regional clients, establish and nurture strong customer relationships, manage the entire sales process from sales to payment collection, and achieve annual, quarterly, and monthly marketing targets. - Familiarize with company product modules, collaborate with the pricing department to formulate sales prices based on client needs and product costs, and integrate/implement tailored solutions. - Proactively collect and provide market insights to assist the team in deepening understanding of new regional markets. - Achieve personal and regional sales plans, deeply engage with industry-leading clients to drive business model innovation, establish benchmarks, and build the company’s service reputation and brand. Qualifications - Above 2years of sales experience in international express companies/international freight forwarding/export cross-border e-commerce logistics. Familiarity with export air freight, overseas warehousing/distribution, and parcel line services. B2C cross-border e-commerce logistics experience is mandatory. Must have experience in local market development and familiarity with cross-border logistics or e-commerce market. - Fluent in English and local language; Nice to have Mandarin speaking ability - Self-driven, able to handle pressure and challenges, with strong planning and sales process management skills. - Excellent logical thinking, communication, adaptability, and business negotiation skills. - Strong customer service mindset and brand/marketing planning capabilities. - Work Remotely - Hold a valid work visa for Vietnam - Able to work in start up company

About the role - This role is responsible for executing the company’s market sales strategies, enhancing brand value and market influence. The candidate will align with corporate strategic planning, deeply understand market dynamics and product advantages; maintain customer relationships through regular communication and interaction to build and sustain strong client rapport, ensuring customer satisfaction and loyalty. The candidate must keenly identify client needs, utilize extensive sales experience, proficiently apply data analysis to monitor BD activity effectiveness, adjust strategies based on feedback, and ensure activities meet expected goals. Demonstrate strong teamwork, efficient execution, and excellent communication skills What you'll do - Develop and maintain new regional clients, establish and nurture strong customer relationships, manage the entire sales process from sales to payment collection, and achieve annual, quarterly, and monthly marketing targets. - Familiarize with company product modules, collaborate with the pricing department to formulate sales prices based on client needs and product costs, and integrate/implement tailored solutions. - Proactively collect and provide market insights to assist the team in deepening understanding of new regional markets. - Achieve personal and regional sales plans, deeply engage with industry-leading clients to drive business model innovation, establish benchmarks, and build the company’s service reputation and brand. Qualifications - Years of sales experience in international express companies/international freight forwarding/export cross-border e-commerce logistics. Familiarity with export air freight, overseas warehousing/distribution, and parcel line services. B2C cross-border e-commerce logistics experience is mandatory. Must have experience in local market development and familiarity with cross-border logistics or e-commerce market. - Fluent in English;Nice to have Mandarin speaking ability - Self-driven, able to handle pressure and challenges, with strong planning and sales process management skills. - Excellent logical thinking, communication, adaptability, and business negotiation skills. - Strong customer service mindset and brand/marketing planning capabilities. - Work Remotely - Hold a valid work visa for Europe - Able to work in start up company

• Manage and nurture key client relationships to ensure long-term partnerships and satisfaction • Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner • Analyze client needs and develop customized solutions to enhance their logistics experience • Monitor and track key account parcel deliveries, proactively resolving any service issues • Conduct regular performance reviews with key accounts and provide data-driven insights • Prepare and present tailored quotations by applying pricing policies and market intelligence • Develop and maintain customer SOPs to ensure consistency in service delivery • Collaborate with internal teams to optimize service performance and improve customer experience • Track and manage account billing, ensuring invoices are processed and payments are collected on time • Identify growth opportunities within existing key accounts to drive additional revenue • Assist in the claims process and ensure timely resolutions for key account clients • Take on additional tasks as needed to support business objectives

• Providing legal services to the internal business team. • Drafting, reviewing and negotiating various types of contracts, including commercial leases, customer contracts, vendor contracts, technology agreements, and other commercial arrangements. • Advising on routine employment matters and coordinating external employment counsel where necessary. • Assisting with corporate law matters and transactions. • Advising on existing contractual arrangements and questions of contract interpretation. • Managing external legal counsel. • Developing and maintaining a thorough knowledge of UniUni’s business. • Other duties as assigned.