United Biosource Corporation

Role Description Performs as a Clinical Case Manager supporting healthcare providers and patients through telephonic support for client funded contracts. This includes: - Telephonic support to healthcare providers - Review of payor specific coverage criteria - Completing clinical review of prior authorization and appeal submissions - Providing written communication utilizing client approved program resources This role will build and develop strong customer relationships and support all activities that facilitate patient access. Specific job duties: - Adhere to principles as stipulated by program specific contractual agreements and company practices. - Demonstrate clinical competency regarding reimbursement, product, and medical records and will review and train other team members on these concepts. - Troubleshoot complex cases, identify trends (spanning multiple disease-states), investigate data, and resolve escalated issues related to complex reimbursement from both internal and external stakeholders including prior authorization denials and/or appeals. - Perform review of payer product coverage criteria and denial letters for documentation required for submission for coverage determination. - Provide consistent and effective communication with healthcare providers, utilizing approved resources, regarding payer coverage criteria and information that is missing for payor submission. - Professional resource for IB/OB inquiries with focus on data collection, assembling accurate, timely, clear updates and documenting summary of follow up phone calls, patient inquiries, and outcomes including clinical notes and medical record/chart review when applicable. - Gathers, analyzes, and prepares data for Quarterly Business Reviews (QBRs) and/or client meetings. - Participates in program specific customer meetings and training sessions. - Report Adverse Drug Events that have been experienced by the patient in accordance with manufacturer requirements. - Attend manufacturer hosted conferences, customer meetings/training, and QBRs as requested (including requests to travel for in-person attendance). - Special projects and other duties as assigned. Qualifications - Minimum - associate degree and professional nursing license - Registered Nurse License in good standing in the state in which you work, telephonic clinical roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation - Telephonic clinical roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request. - Previous experience in the PBM and/or healthcare industry - Competent ability to research, analyze, prepare reports, and document clearly - 2+ years’ experience in a customer service setting demonstrating advanced skills in issue resolution, preferably in a call center environment - Proficient in Microsoft Office applications, specifically Excel - Ability to handle a fast-paced environment and multi-tasking - Strong written and verbal communication skills - Advanced problem solving and trouble-shooting skills including critical thinking - Strong attention to detail and relationship building skills and the ability to train other team members Requirements - This is a highly telephonic nursing role requiring continuous work within an inbound/outbound call queue along with virtual calls. - Nurses must be comfortable spending the majority of their workday on the phone participating in conversations. - This is a desk-based position that requires nurses to remain at their workstation throughout the workday. - Calls are routed through a computer-based phone system and must be answered directly from the queue. - Candidates seeking a flexible, mobile work environment or a role that allows them to be away from their desk for extended periods may not find this position to be a good fit. - Shifts are scheduled within the window of 8:00 AM – 9:00 PM ET. Team members are assigned a 9-hour shift within this range, which includes a 1-hour unpaid lunch break and additional breaks throughout the day. - This role includes a rotating Saturday shift (9:00 AM – 2:00 PM ET) approximately every 5 weeks. Saturday hours are paid as overtime. - Team members may also be required to work select holidays on a rotating basis to support business needs. - Due to training and onboarding requirements, scheduled time off during training cannot be accommodated. - One week during training (accommodated by the business). Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement (after 90 days of employment) - Flexible work environment - 20 days PTO - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability (after 90 days of employment) - Long term disability - Life insurance - Discount programs

Role Description UBC has a position for an Experienced Clinical Operations Manager to join a team of very well established COMs throughout Europe. Brief Description: - Fulfill general responsibilities with regard to hiring, training, resourcing, coaching, performance management, and functional delivery of respective staff. - Direct reports may include CTS, CSS, CRA and other clinically focused personnel. - Participate in frequent discussions about operational delivery measurements and work in collaboration with the leadership team to develop and/or refine policies, procedures, and business work plans. Specific job duties: - Manage team of clinical operations professionals and promote an effective and collaborative environment in which best practices are shared. - Conduct hiring, training, and evaluation of staff. - Ensure induction and orientation of newly hired staff. - Maintain oversight of productivity and quality metrics. - Hold 1:1 discussions and team meetings. - Develop and/or refine employee skills. - Act as point-of-escalation regarding performance concerns and training needs to ensure adherence to UBC SOPs. - Provide objective performance reviews, deliver feedback, and make recommendations for promotion. - Provide ongoing coaching to each team member concerning quality, reliability, accountability, and productivity. - Oversee resolution of issues related to employee performance. - Take formal actions to improve performance, when necessary. - Perform trend analysis for attrition and turnover and make recommendations for corrective measures. - Ensure staff assignments are appropriate to meet departmental utilization targets. - Ensure allocated resources are aligned with current and forecasted work in terms of capability, quantity, timing, and efficiency. - Drive department strategy and reinforce key elements to team. - Lead initiatives that enhance departmental performance and/or lead to process improvement across UBC. - Understand department role in inspection readiness and educate team. - Support teams in sponsor/regulatory audits, as required. - Ensure key performance metrics, service levels, contractual obligations, and performance guarantees are met. - Understand revenue drivers and costs for the department and contribute to budgetary discussions, as appropriate, at each country level to ensure profitability. - Act as functional area lead in country wide business development activities, as appropriate. - Support cross-departmental training initiatives. - Train and mentor new Clinical Managers. - Serve as country level liaison for client issues. - Act as role model for the team and reinforce UBC core values. - Be innovative and wholeheartedly support change. - Other duties as assigned by management. Qualifications - Advanced Degree preferred, bachelor’s degree or equivalent experience required. - Significant clinical research experience (comparable to 7 years) including remote and clinical monitoring and experience in all phases of study life cycle, including start up, interim and close out. - Line management experience (2 years) appropriate to the size and complexity of the clinical management group in the designated country/region. - Demonstrated ability to work with diverse, global teams. - Excellent mentoring/leadership/supervisory skills. - Advanced knowledge of clinical trials monitoring: remote and on-site. - Strong knowledge of FDA/ICH regulatory guidelines. - Working knowledge of functional components of clinical drug development (e.g., clinical, data management, statistics, and regulatory/medical writing). - Solid problem-solving and analytical skills with willingness and ability to detect process gaps, challenge assumptions, and drive change and improvement. - Ability to work in a team environment under high pressure situations. - Strong influencing and negotiation skills. - 10% travel as required. Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

Role Description The Sr. Project Director (PD) is responsible for engaging and delivering activities related to project operations, financial performance, business development, and department administration within the UBC Evidence Development Solutions Department. The Sr. PD is responsible for providing senior operational leadership, oversight, and client relationship management for a broad range of UBC projects and programs. The Sr. PD will have a leading role in overseeing the planning, implementation, direction, and completion of project work. The Sr. PD will be responsible for directing Project Managers and cross-functional teams to ensure satisfactory delivery of contracted services within the allocated timelines, budgets, and quality standards. Additionally, the Sr. PD will lead and direct business development opportunities, conduct line management of Project Associates, Associate Project Managers, Project Managers, Associate Project Directors as required, and participate/lead departmental process initiatives. Qualifications - Bachelor's degree in an appropriate discipline (Life Sciences, Healthcare, or Business) or equivalent industry experience. Advanced degree (Master's or Ph.D.) preferred. - Minimum 15-20 years of clinical research operations experience, within a CRO, pharmaceutical, device/diagnostics or biotechnology company. - Minimum 15 years of experience at increasing levels of project management or clinical research oversight responsibilities. - Previous history as a Project Director or Director of Clinical Operations (related) within a CRO preferred. - Minimum 8 years supervisory/management experience. - Proven ability to lead, motivate, and manage cross-functional teams. - Deep understanding and experience in operational clinical operations and overall drug/biologic development processes. - Strong knowledge of functional components of clinical drug development (e.g., clinical, data management, statistics and medical writing). - Comprehensive knowledge of ICH GCP and applicable international regulations (EU Clinical Trials Directives, FDA Guidelines, etc.). - Broad therapeutic experience a plus. - Proven understanding of methodological, scientific, and operational aspects related to the planning and execution of evidence development and RWE programs (e.g., Phase IV studies, RWE, Ph II – III clinical trials, expanded access programs, etc.) globally. - Ability to drive operational strategy for global evidence development programs. - Experience in pricing/proposal models for evidence development programs and application to staffing requirements. - Client focused with enhanced leadership skills. - Excellent verbal, written, and interpersonal communication skills. - Excellent prioritization, time management, and project management skills. - Excellent negotiation, influencing, consensus building, and relationship management skills. - Excellent innovative, analytical, problem-solving and decision-making skills. - Excellent financial acumen and budget management experience. - Excellent computer skills including MS Office. - Proficiency in project management tools and software. - Results driven and team-oriented, with the ability to influence outcomes as necessary. - Demonstrated ability to manage staff to achieve company and client goals. - Ability to handle multiple tasks in a fast-paced, deadline oriented environment. - 10% travel availability. Requirements - Provide strategic leadership, vision, and support to the project teams, ensuring alignment with the company's goals and client expectations. - Drive PM performance, project quality delivery, milestone timeline adherence, financial margin optimization, and customer satisfaction through efficient and effective directorship. - Ensure project teams prepare project plans to meet contracted services and timelines. - Engage in UBC cross-functional interactions to address project needs and drive problem resolution; facilitate the involvement of Senior Management as necessary. - Attend/participate in project internal/external meetings, and audits as needed. - Lead and mentor multidisciplinary project teams, including Project Managers, Operations teams, vendors, and other functional staff, ensuring effective communication, collaboration, and performance of project deliverables according to contract terms. - Work with cross-functional managers to ensure projects are adequately staffed and team members receive adequate training for specific job assignments. - Select, contract, and manage external vendors and subcontractors, when necessary, while maintaining quality and cost-effectiveness. - Monitor delivery of projects per scope and budgets, and demonstrate strong oversight of financial health for assigned projects. - Oversee project budgets, resource expenditures, and effectively drive compliance with forecasting, invoicing, revenue recognition, out-of-scope management, and contract modifications. - Proactive, ongoing identification of project risks and development of mitigating strategies to minimize their impact on projects effectively. - Ensure development and maintenance of risk management plans and risk assessments and categorization tools. - Serve as the UBC senior operational contact with clients for all project related items, maintaining strong relationships, addressing their needs, and providing regular project updates. - Ensure regular conduct of formal governance discussions to assess performance and drive issue resolution. - Implement quality control measures to maintain the highest standards of data integrity, patient safety, and protocol compliance. - Ensure activities on projects are delivered with adherence to project Plans, company policies and/or sponsor’s SOPs. - Be familiar with and ensure that all projects adhere to relevant regulatory requirements, data privacy provisions, and international guidelines (e.g., FDA, EMA, EU Clinical Trials Directives, ICH-GCP, GDPR, HIPAA). - Prepare, maintain, and deliver high quality project progress reports, metrics, and other outputs to clients and UBC senior management. - Ensure that project specific tracking metrics are developed, consistent with scope of work and project timelines. - Ongoing review of available dashboards and reports for assigned projects to ensure adherence to all required activities and operational/financial performance indicators. - Lead and drive specific business development opportunities: capabilities presentations, RFP review, proposals/budget input, bid defence participation. - Work with UBC Business Development to develop and grow UBC client relationships and maximum business opportunities. - Attend and present at conferences as required. - Responsible for the development, implementation, and project management process compliance for global projects. - Lead, innovate, and develop operational strategies that meet requirements and maximize project delivery success. - Identify, develop, and implement improvements to UBC processes, quality, and overall project delivery. - Engage in cross-functional collaborations with UBC leadership staff to optimize project delivery. - Contribute to UBC meetings, training activities, and cross-functional activities as appropriate. - Responsible for leading ongoing assessment of project delivery resource needs, including management of resource requests and oversight of department allocations aligned to utilization targets. - Implement creative resourcing solutions to maximize productivity and utilization of the team. - Manage the process of identifying/tracking staffing requirements and liaise with Human Resources regarding strategy, hiring, and onboarding project management resources. - Identify and develop UBC process improvements. - Prepare procedures, SOPs, guidelines and other standard materials for department. - Ensure staff are adequately trained on applicable SOPs, processes, and systems. - Ensure timely completion of timesheets and expense reporting by assigned staff. - Ensure timely completion of required UBC and project specific training by assigned staff. - Other duties as assigned by UBC Senior Leadership. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement (after 90 days of employment). - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short-term disability (after 90 days of employment). - Long-term disability. - Life insurance. - Discount programs.

Role Description UBC is looking for a talented professional to join our global team in either a Senior Clinical Project Manager or Clinical Project Manager capacity. The EU PM is responsible for providing operational oversight of assigned UBC projects. The EU PM will have a leading role in planning, coordinating and completing project work. The EU PM will work closely with external clients/sponsors, internal project team members, vendors, and suppliers to ensure satisfactory delivery of contracted services and achievement of contracted milestones for assigned projects. The EU PM will ensure that projects are conducted in a timely manner to achieve project goals within defined budgets. Supervisory Responsibilities - Supervision of project team - Supervise project management staff in execution of assigned studies - Ensure that the PAds, PAs, APMs, PMs, project team members understand the client needs once a project is awarded - Serve as a resource and mentor to the PA/APM in the execution of their daily activities - Proactively assist the PA/APM in anticipating and seeking resolutions to potential and actual project issues Specific Job Duties - Oversee the day-to-day management of European and/or multi-national global projects - Manage project per the scope of work and within the contracted budget - Oversee all aspects of project conduct from start-up through close-out - Prepare project timelines and prepare or coordinate project development of deliverables - Ensure project is conducted according to UBC and client SOPs - Ensure conduct of project related training and record keeping - Serve as the UBC primary contact with the sponsor for all project related items - Coordinate project meetings including investigator meetings and client meetings - Lead internal and external project meetings - Ensure project budget is tracked against contract milestones - Manage project budget and resource expenditures including invoicing, analyzing cost variances, out-of-scope management, and conducting revenue recognition - Develop project plans to achieve contracted milestones (i.e. project plan, risk management plan, site management & monitoring plan, training plan, communication plan, etc.) - Monitor project progress against the established plans and ensure compliance with plans - Supervise and provide direction to assigned project team members including PAs, APMs, Clinical Research Associates (CRAs), Clinical Site Specialists (CSS), Regulatory Associates (RA) - Focal point for resolving project team member questions - Prepare and negotiate investigator/site/vendor budgets and assist with remediation of contract language - Provide operational input and participate in the design and review of study protocols, case report forms (CRFs), study reports, and other functional documents and plans in collaboration with project team - Coordinate development of patient/subject consent forms and site/patient materials - Ensure Trial Master File (TMF/eTMF) is maintained and audit-ready on ongoing basis - Monitor and ensure project team compliance with maintenance of Clinical Trial Management System (CTMS) - Completion of departmental oversight trackers for projects (e.g. functional resource forms, project review form, project execution checklist) - May be asked to perform Lead CRA or CRA duties on projects as needed - Participate in internal UBC process improvement initiatives - Prepare and participate in presentations to clients in defence of proposals - Present project information at bid defences, client meetings and UBC internal project governance and review meetings - Other duties as assigned by management Qualifications - Minimum a Bachelor’s degree or equivalent in a clinical, scientific, or related field, with an advanced degree desirable, or sufficient, relevant job experience, or another relevant education - 2 to 3 years direct project management experience at a Contract Research Organisation (CRO) or 5 or more years of clinical trial experience - Has proven working experience and understanding of working within clinical research - Knowledge of the key principles of cross functional project management Requirements - Proficient in use of web based IT systems (e.g. CTMS or electronic Case Report Forms) and Microsoft (MS) Excel, MS PowerPoint, and MS Word - Experience using project management software (e.g. MS Project) - Ability to effectively use automated systems and computerized applications - Very good knowledge of regulatory requirements for research conduct (i.e. Good Clinical Practice, International Conference on Harmonization (ICH) guidelines, etc.) - Excellent working knowledge of clinical research/development, including medical and therapeutic areas, phases and medical terminology - Knowledge of CRO/Pharmaceutical functional departments and responsibilities - Good quantitative skills and working understanding of project budgets (solid financial acumen) - Proficient in local language (oral and written) and profound working knowledge of the English language (oral and written) Attributes - Excellent communication skills and ability to communicate effectively with all levels of an organization - Excellent interpersonal, verbal and written communication skills - Able to lead, motivate and coordinate teams - Excellent planning and problem solving skills - Able to delegate, effectively prioritizes own and workload of project team members - Flexible and adaptable to changing situations - Very good supervisory skills - Very good presentation skills - Excellent organisational and time management skills - Proficient at multi-tasking with good attention to detail - Has experience with leading, liaising and coordinating cross-functional project teams 10% travel #LI-HB1 #LI-remote

Role Description The primary goal of this position is to provide high quality customer service, effectively interface with patients, patient’s families, national payers, home cares and medical doctor’s offices to assist patient and medical provider in expediting the process starting the patient on client product, and ensure the highest level of reimbursement is attained for client product. Extensive knowledge in specialized functions with a wide and comprehensive acquaintance with and understanding of both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. - Conduct benefit investigations, verify insurance benefits for patient and physicians’ offices, and submit and obtain prior authorizations as required by payer; obtain recertification for cases requiring extended treatment/coverage beyond the expiration of original approval. - Accurately enter and maintain data as required in client database and patient files and utilize the client database to monitor outstanding items on each client case file. Ensure files are complete so team can determine the current status. - Participate in conference calls as needed with Client Sales Representatives, client management and physicians’ offices regarding status of cases, drug orders and status of alternative funding. - Provide coordination of order for product, shipment of product, and therapy initiation with pharmacy and patient. - Participate in Call Center Activities, triage and respond to incoming calls from patients, insurance companies, physicians, Sales Reps, pharmacies and homecare agencies. May serve as single point of contact for an assigned group of prescribers. - Identify and report events as required by the REMS requirements for specified medication. Recognize adverse event, product quality complaint, potential risk events, and forward information to the appropriate team member for reporting to the manufacturer. - Educate patients, prescribers, and others regarding program requirements, and facilitate referrals. Maintain good housekeeping techniques, adhering to quality and production standards and comply with all applicable company, state, and federal safety and environmental programs and procedures. Qualifications - High School Diploma/GED or equivalent experience - 4 – 6 years’ experience in the insurance, biotechnology, or pharmaceutical industries; customer service and/or reimbursement. Health Insurance claims or patient accounting experience a plus. - Computer proficiency in MS Office applications, with database experience a plus. - Excellent written and verbal communication skills, with demonstrated ability to communicate with others at all levels. - Ability to manage multiple priorities and meet deadlines. - Detail oriented with good analytical skills. - Knowledge of third party billing, coding, medical terminology, prior authorizations and appeals preferred. Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - Discretionary PTO (Paid Time Off) OR 20 days PTO - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

Role Description The Manager Global Quality Compliance (GQC) Support oversees and manages the core support functions for the Quality Management System (QMS) set up and maintained by the Global Quality Compliance department including: - Controlled documents management - Training management - Continuous improvement (CAPA, audit) Audit support includes, but is not limited to: - Audit scheduling - Logistics - Document preparation and support There will be some travel for face-to-face inspections. Specific job duties include: - Oversee and manage the controlled documents lifecycle and corresponding test assessments. - Ensure compliance with internal policies and procedures and target review cycle frequency including appropriate formatting of SOP documents. - Support SOP review and approval process as deemed appropriate. - Oversee and manage training related activities (e.g. SOP table of content, training matrix, training decks, other training documentation). - Oversee and provide assistance with CAPA administrative activities (data entry, effectiveness checks, process improvement, ensure process is managed in compliance with policies and procedures, etc.). - Support and assist with GQC IT systems maintenance and change control (CAPA, electronic Document and Learning Management System, other). - Oversee and manage the Regulatory/Client Audit Support functions. - Audit scheduling and audit calendar maintenance. - Meeting coordination/logistics. - CDA Requests. - Auditor Code of Conduct. - Setting up internal trackers and portals. - Setting up and providing secure Box access for auditor(s) when required. - Quality Compliance documentation review prior to and during audit. - Ensure audit reports and responses are stored as per UBC record retention procedures. - Provide administrative support (i.e., agenda, minutes, metrics) for the Global Quality Compliance department. - Assist in department-related special projects. - Other duties as assigned. Qualifications - Bachelor’s degree required preferably in Life Sciences, Clinical, or Business area of study. - 5 years quality assurance/compliance/auditing experience within a GCP environment. - Previous experience of working at a CRO. - Experience hosting regulatory inspections and supporting client audits. - Must have a minimum of 5 years GCP experience. - Extensive knowledge of applicable pharmaceutical/biotechnology regulatory requirements (e.g., ICH, GCP, GxP, FDA/CFR, EMA, MHRA, EU GVP). - Preferably at least 1 year of previous managerial/supervisory experience. - Proficient PC knowledge required including Microsoft Office Suite (i.e., Word, Excel, Powerpoint, Outlook), Internet, SharePoint. - Experience in management of the corrective and preventive action (CAPA) lifecycle. - Experience in Quality Management Systems maintenance. - Experience in management of standard operating procedures (SOPs)/policies. - Experience in implementation and management of process improvement. - Excellent verbal presentation and written communications skills. - Proven interpersonal and relationship building skills. - Proven skills in planning, analysis, and creative problem solving. - Strong organizational and time management skills. - Preferred exposure to software application development and maintenance. Benefits - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - Discretionary PTO (Paid Time Off) - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs

Role Description Performs as a Clinical Case Manager supporting healthcare providers and patients through telephonic support for client funded contracts. This includes: - Telephonic support to healthcare providers - Review of payor specific coverage criteria - Completing clinical review of prior authorization and appeal submissions - Providing written communication utilizing client approved program resources - Building and developing strong customer relationships - Supporting all activities that facilitate patient access Specific job duties: - Adhere to principles as stipulated by program specific contractual agreements and company practices. - Demonstrate clinical competency regarding reimbursement, product, and medical records and will review and train other team members on these concepts. - Troubleshoot complex cases, identify trends (spanning multiple disease-states), investigate data, and resolve escalated issues related to complex reimbursement from both internal and external stakeholders including prior authorization denials and/or appeals. - Perform review of payer product coverage criteria and denial letters for documentation required for submission for coverage determination. - Provide consistent and effective communication with healthcare providers, utilizing approved resources, regarding payer coverage criteria and information that is missing for payor submission. - Professional resource for IB/OB inquiries with focus on data collection, assembling accurate, timely, clear updates and documenting summary of follow up phone calls, patient inquiries, and outcomes including clinical notes and medical record/chart review when applicable. - Gathers, analyzes, and prepares data for Quarterly Business Reviews (QBRs) and/or client meetings. - Participates in program specific customer meetings and training sessions. - Report Adverse Drug Events that have been experienced by the patient in accordance with manufacturer requirements. - Attend manufacturer hosted conferences, customer meetings/training, and QBRs as requested (including requests to travel for in-person attendance). - Special projects and other duties as assigned. Qualifications - Minimum - associate degree and professional nursing license - Registered Nurse License in good standing in the state in which you work - Telephonic clinical roles are required to have a Compact State License in eligible states - Willingness to obtain Compact State license at such time as their state elects to adopt Compact legislation - Telephonic clinical roles are required to have a California State License - Willingness to obtain additional Single State Licenses upon request - Previous experience in the PBM and/or healthcare industry - Competent ability to research, analyze, prepare reports, and document clearly - 2+ years’ experience in a customer service setting demonstrating advanced skills in issue resolution, preferably in a call center environment - Proficient in Microsoft Office applications, specifically Excel - Ability to handle a fast-paced environment and multi-tasking - Strong written and verbal communication skills - Advanced problem solving and trouble-shooting skills including critical thinking - Strong attention to detail and relationship building skills - Ability to train other team members Requirements - Work Hours: Shifts are scheduled within the window of 8:00 AM – 9:00 PM ET. Team members are assigned a 9-hour shift within this range, which includes a 1-hour unpaid lunch break and additional breaks throughout the day. - Holiday & Weekend Rotation: This role includes a rotating Saturday shift (9:00 AM – 2:00 PM ET) approximately every 5 weeks. Saturday hours are paid as overtime. Team members may also be required to work select holidays on a rotating basis to support business needs. - Start Date: Monday, August 10th, 2026 - Time Off Policy: Due to training and onboarding requirements, scheduled time off during training cannot be accommodated. - Travel: One week during training (accommodated by the business). Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement (after 90 days of employment) - Flexible work environment - 20 days PTO - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability (after 90 days of employment) - Long term disability - Life insurance - Discount programs

Role Description The Senior Associate position is responsible for developing content/proposal responses and/or pricing for related client Requests for Proposal (RFPs), Revisions, and RFIs (Requests for Information) across multiple UBC business segments. The successful candidate will be cross-trained to support other lines of business, as assigned by management. The Senior Associate will lead and coordinate the associated Proposal Management activities with Sales/Business Development, Senior Management, functional departments, and Contract management. - Coordinate multiple groups and vendors in the preparation of client deliverables. - Develop proposal responses in response to client RFPs and RFIs in various formats as required by our clients (e.g., free form/strategic documents, multi-tab questionnaires, online system submissions). - Develop applicable budgets responses in response to client RFPs and Revisions including, but not limited to mapping and linking UBC internal pricing model to client-specific pricing grids. - Partner with Client Engagement, Subject Matter Experts (SMEs), Operations, and Senior Management in the finalization of program documents, budgets, assumptions, and specifications. - Ensure all client deliverables are accurate. - Attend, participate and lead meetings as required. - Update proposals and/or sales management tools, systems and/or forms regarding proposal or rebid status as needed. - Build strategy plans to guide internal team time management. - Contribute to Business Development initiatives, such as content library/database builds and maintenance or costing template maintenance. - Partner with the Contract Management team to coordinate hand-off process of final pricing, assumptions, and as applicable, descriptions of services for won business. - Opportunity for cross-training in other service lines and roles/activities. - Other duties as assigned by management. Qualifications - BA/BS degree or equivalent combination of education and experience. - Experience working in proposal and/or RFI, or budgeting preparation in the CRO/pharmaceutical industry preferred. - Above-average attention to detail. - Excellent oral/written communication skills. - Highly developed interpersonal and strong team-oriented skills. - Must be a self-starter with strong time management and analytic business skills. - Ability to work independently to meet tight deadlines. - Proficient in Microsoft Office: (Word, Excel, PowerPoint, Teams) and Outlook. - Minimal travel required. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement. - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability. - Long term disability. - Life insurance. - Discount programs.

Role Description Plan, organize and lead UBC project teams to deliver projects based on client needs on time, on budget, and within scope. - Oversee all aspects of project conduct from start-up through close-out. - Execute operational aspects of assigned project activities as well as special projects. - Manage project per the scope of work and within the contracted budget. - Manage revenue and invoicing for project(s). - Ensure project is conducted according to UBC SOPs and client SOPs as applicable. - Develop plans and processes to achieve contracted milestones (e.g. project plan, clinical management plan, monitoring plan, training plan, communication plan, compliance plan); monitor project progress against the established plans and ensure compliance with plans. - Prepare project timelines and prepare or coordinate development of deliverables. - Prepare project meeting agendas and create minutes and actions logs. - Ensure project budget is tracked against contract milestones. - Serve as UBC primary contact with sponsor. - Coordinate and facilitate all project meetings with internal and external stakeholders as necessary. - Focal point for resolving project team member questions. - Supervise all functional areas that support the project. - Lead projects with cross functional involvement and supervise all functional areas that support the project. - Ensure project training occurs and assist with training for project, as assigned. - Develop content and lead Kick off Meetings both internally and externally. - Negotiate budgets and assist with remediation of contract language. - Present project information at bid defenses, client meetings and UBC monthly project review meetings. - Maintain project documentation to be “audit ready.” - Participate in sponsor/regulatory audits as required. - Coordinate investigator meeting as required. - May be asked to assist in protocol development and/or patient/subject consent form or REMS and REMS Supporting Documents as required. - Help lead process improvement activities. - Establish, implement and track key metrics to report on progress of project and initiatives. - Coordinate and ensure maintenance of Trial Master File as required. - May be asked to perform CSS and CRA duties as needed. - Other duties as assigned by management. Qualifications - Bachelor’s Degree or equivalent experience. - Previous managerial, or relevant experience, required. - Very good written verbal and non-verbal communication skills. - Very good supervisory skills. - Very good interpersonal skills. - Very good presentation skills. - Ability to independently assess issues and/or mitigate risk by using critical judgment to come to a resolution. - Solution driven. - Very good knowledge of regulatory requirements (i.e. Good Clinical Practice, ICH guidelines, etc.). - 10% travel as required. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement. - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability. - Long term disability. - Life insurance. - Discount programs.

Role Description This position is responsible for handling customer service inquiries on the phone from a variety of callers, placing outbound calls for clarification, determining eligibility of applicants, and other program-specific functions or related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed. The employee will manage communications, applications for eligibility, or other types of information depending on function for that day and program volume. - Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines. - Accurately enter eligibility paperwork and/or other information into the system. - Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms, and new patients. - Maintain accurate and complete documentation and system records of all inquiries. - Efficiently perform specialized functions for each program with a high level of accuracy. - Aid department Lead/supervisor in developing other employees, answering questions, etc. - Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program. - Place outbound phone calls for clarification on any issues involving program guidelines. Qualifications - High school degree or equivalent. - 2 – 3 years of customer service experience. - Proficiency with personal computers; excellent written and verbal communication skills. - Ability and willingness to work a flexible schedule to cover peak times. - Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction. - Ability to adapt to new situations that may arise due to program changes. - Pharmacy Tech license as needed for specific programs. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement (after 90 days of employment). - Flexible work environment. - 20 days PTO. - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability (after 90 days of employment). - Long term disability. - Life insurance. - Discount programs.