UN/COMMON

• Own lifecycle marketing strategy for a portfolio of ecommerce clients. • Develop strategic roadmaps aligned with client objectives, business priorities, and growth goals. • Build lifecycle strategies across email, SMS, CRM, customer journeys, segmentation, personalization, loyalty, and retention initiatives. • Identify opportunities to improve customer retention, engagement, and lifetime value. • Serve as the primary strategic advisor for assigned client accounts. • Lead client meetings, quarterly business reviews, strategic planning sessions, and executive presentations. • Develop trusted client relationships through proactive communication and strategic guidance. • Recommend innovative lifecycle marketing solutions that support long-term business growth. • Analyze lifecycle marketing performance and identify trends, opportunities, and risks. • Translate data into strategic recommendations that improve marketing effectiveness and business performance. • Champion testing strategies and continuous optimization across lifecycle programs. • Monitor key performance indicators and communicate actionable insights to clients and internal stakeholders. • Partner closely with Lifecycle Marketing, Creative, Design, Development, Project Management, and Client Services teams. • Provide strategic direction that aligns execution with client goals. • Review lifecycle strategies and customer journeys to ensure quality, consistency, and alignment with client objectives. • Stay informed on emerging lifecycle marketing trends, retention strategies, and ecommerce best practices. • Contribute innovative ideas that improve client performance and strengthen UN/COMMON's strategic capabilities.

Role Description UN/COMMON is seeking a Senior Strategist, Lifecycle Marketing to lead lifecycle marketing strategy for a portfolio of DTC ecommerce clients. This is a senior, client-facing role responsible for developing strategic retention marketing initiatives that increase customer engagement, lifetime value, and revenue. The ideal candidate brings deep expertise in Klaviyo, a strong understanding of the Shopify ecosystem, and proven success managing lifecycle marketing programs within an agency environment. As the strategic lead for your accounts, you will partner with clients and internal teams to develop lifecycle strategies across: - Email - SMS - CRM - Customer journeys - Segmentation - Personalization - Loyalty - Experimentation You will analyze performance data, identify growth opportunities, present strategic recommendations, and guide clients toward long-term success. Qualifications - 5 to 7 years of experience leading lifecycle and retention marketing programs for DTC ecommerce brands. - Minimum of 4 years of advanced, hands-on experience using Klaviyo. - Agency experience managing multiple client accounts is required. - Experience developing lifecycle marketing strategies across email, SMS, CRM, customer journeys, segmentation, automation, personalization, and loyalty programs. - Experience working with Shopify or Shopify Plus ecommerce brands. - Strong understanding of lifecycle marketing analytics, reporting, A/B testing, experimentation, and optimization. - Proven ability to translate marketing performance into strategic business recommendations. - Excellent client-facing communication, presentation, and relationship management skills. - Strong organizational and project management skills with the ability to manage multiple priorities. - Bachelor's degree or equivalent professional experience. Requirements - Experience supporting enterprise and high-growth ecommerce brands. - Familiarity with additional marketing automation and CRM platforms. - Experience presenting strategic recommendations to executive stakeholders. - Passion for ecommerce, customer experience, and retention marketing. Benefits - Fully remote work environment - 23 days of paid time off plus 10 company holidays - Year-round half-day Fridays - Medical, dental, and vision insurance with company contributions - Paid parental leave - 401(k) retirement plan with up to 4% company match (where applicable) - $500 annual employee stipend after one year of employment - Professional development and growth opportunities - Collaborative, supportive, and globally distributed team

Role Description UN/COMMON is seeking a Senior Strategist, Lifecycle Marketing to lead lifecycle marketing strategy for a portfolio of DTC ecommerce clients. This is a senior, client-facing role responsible for developing strategic retention marketing initiatives that increase customer engagement, lifetime value, and revenue. The ideal candidate brings deep expertise in Klaviyo, a strong understanding of the Shopify ecosystem, and proven success managing lifecycle marketing programs within an agency environment. As the strategic lead for your accounts, you will partner with clients and internal teams to develop lifecycle strategies across: - Email - SMS - CRM - Customer journeys - Segmentation - Personalization - Loyalty - Experimentation You will analyze performance data, identify growth opportunities, present strategic recommendations, and guide clients toward long-term success. Qualifications - 5 to 7 years of experience leading lifecycle and retention marketing programs for DTC ecommerce brands. - Minimum of 4 years of advanced, hands-on experience using Klaviyo. - Agency experience managing multiple client accounts is required. - Experience developing lifecycle marketing strategies across email, SMS, CRM, customer journeys, segmentation, automation, personalization, and loyalty programs. - Experience working with Shopify or Shopify Plus ecommerce brands. - Strong understanding of lifecycle marketing analytics, reporting, A/B testing, experimentation, and optimization. - Proven ability to translate marketing performance into strategic business recommendations. - Excellent client-facing communication, presentation, and relationship management skills. - Strong organizational and project management skills with the ability to manage multiple priorities. - Bachelor's degree or equivalent professional experience. Requirements - Experience supporting enterprise and high-growth ecommerce brands. - Familiarity with additional marketing automation and CRM platforms. - Experience presenting strategic recommendations to executive stakeholders. - Passion for ecommerce, customer experience, and retention marketing. Benefits - Fully remote work environment - 23 days of paid time off plus 10 company holidays - Year-round half-day Fridays - Medical, dental, and vision insurance with company contributions - Paid parental leave - 401(k) retirement plan with up to 4% company match (where applicable) - $500 annual employee stipend after one year of employment - Professional development and growth opportunities - Collaborative, supportive, and globally distributed team

Role Description The Senior Strategist, Lifecycle Marketing provides lifecycle marketing strategy services to support the growth and retention performance of enterprise and high-growth direct-to-consumer (DTC) ecommerce clients. This engagement focuses on developing lifecycle marketing strategies and advising on retention programs across channels including: - Email - SMS - Segmentation - Experimentation - Loyalty programs - Related retention marketing tools The strategist works with Shopify-based ecommerce brands and supports lifecycle marketing programs that drive measurable revenue growth and customer engagement. The contractor operates independently while collaborating with internal team members and client stakeholders to guide lifecycle marketing strategy, develop strategic roadmaps, and support the success of assigned accounts. This role works closely with the Lifecycle Marketing team and designated company contact to align on priorities, deliverables, and timelines. Contract Term: 1-year contractor engagement with potential for continuation based on business needs. Expected Level of Effort: Up to 40 hours per week. Responsibilities - Lifecycle Strategy Development - Develop lifecycle marketing strategies for assigned ecommerce client accounts. - Create strategic roadmaps aligned to client goals, historical performance, and scoped service hours. - Identify lifecycle initiatives including automated flows, campaign strategies, segmentation frameworks, experimentation plans, and cross-channel opportunities. - Evaluate retention program performance and recommend improvements that drive measurable growth. - Client Advisory and Strategic Leadership - Serve as a strategic advisor for assigned client accounts. - Lead client strategy discussions and presentations. - Provide guidance on lifecycle marketing best practices and platform capabilities. - Address complex strategic questions and recommend solutions that support long-term client success. - Reporting and Strategic Insights - Analyze lifecycle marketing performance data and translate results into actionable recommendations. - Develop reporting and presentation materials that communicate performance insights and strategic opportunities. - Identify performance drivers, emerging risks, and growth opportunities within lifecycle programs. - Support clients in understanding program health and prioritizing future initiatives. - Scope Alignment and Program Planning - Monitor scope of services for assigned accounts to ensure recommendations align with contracted hours and priorities. - Identify potential scope risks or resource constraints and communicate recommendations to the company contact. - Support prioritization of lifecycle initiatives based on business impact and feasibility. - Strategic Collaboration with Internal Teams - Collaborate with internal team members supporting assigned accounts to ensure alignment between strategy and execution. - Provide strategic guidance and feedback on lifecycle initiatives being developed or executed. - Participate in internal discussions related to lifecycle program planning and experimentation strategies. - Execution Review and Strategic Quality Assurance - Review lifecycle initiatives and campaign strategies to ensure alignment with overall program strategy and client objectives. - Provide feedback that supports accuracy, brand consistency, and lifecycle marketing best practices. - Identify opportunities to improve program performance and execution quality. Qualifications - 5 to 7 years of experience managing retention marketing programs for DTC ecommerce brands. - Demonstrated experience developing lifecycle strategies across email, SMS, CRM, and loyalty programs. - Extensive experience working with Klaviyo is required. - Strong experience managing and optimizing retention programs. - Experience working with Shopify or supporting Shopify-based ecommerce brands. - Strong understanding of lifecycle marketing analytics and performance reporting. - Ability to translate performance data into actionable marketing strategies. - Strong client communication and presentation skills. - Ability to work independently while collaborating with distributed teams. - Agency experience is a plus. - Bachelor’s degree or equivalent professional experience. Preferred Candidate Locations - Latin America Requirements - This role is structured as an independent contractor engagement. - Contractors are not eligible for company-sponsored benefits including health insurance, retirement plans, paid time off, bonuses, equity, or other employee benefit programs. - Compensation will be discussed during the interview process and will depend on the contractor’s experience, qualifications, and proposed hourly rate. - The engagement may require up to 40 hours per week.

Role Description The Retention Marketing Specialist owns the day-to-day execution of email and SMS production for our clients. This includes: - Project management - Content planning - Copy and creative briefs - HTML builds - QA - Scheduling You will manage end-to-end production and keep timelines on track across design, strategy, and client teams. You will work closely with a Retention Marketing Strategist to support retention strategy, reporting, and ongoing optimization. If you enjoy organized workflows, sharp deadlines, clean builds, and improving the customer journey through thoughtful messaging, you will do well here. What You Will Do: - Manage the full production process for email campaigns and automated flows - Build emails in Klaviyo or similar ESPs - Write on-brand copy - Create clear briefs for the design team - QA content and logic - Schedule deployments - Maintain the monthly content calendar - Drive timelines with clients - Ensure all assets and approvals stay on track - Support the Retention Marketing Strategist by pulling performance data, analyzing results, and developing recommendations - Build automated workflows, segmentation, and list logic - Maintain list hygiene - Work confidently with Shopify apps such as Yotpo, Loyalty Lion, JustUno, and Privy Based on our projected customer base growth, we foresee the need for a Retention Marketing Specialist within the next 2-4 months to ensure we can effectively manage and nurture our expanding user community. Qualifications - 2 years of experience in retention marketing, specifically across email, SMS, CRM, or loyalty programs - Hands-on experience with an Email Service Platform (ESP), with a strong preference for Klaviyo - Strong copywriting skills for direct-to-consumer (DTC) e-commerce, with the ability to adapt tone and style to match different client brands - A solid understanding of email analytics and the ability to translate data insights into actionable strategy - Clear understanding of the difference between marketing campaigns and automated flows, and knowing when to deploy each - Proficiency in building segmented customer lists using behavioral and transactional data - Experience working within Shopify or directly supporting Shopify-based clients - A proactive, organized approach, with the ability to think through the entire customer journey and work effectively in a fast-paced, collaborative team Requirements - Resume and responses must be in English. English proficiency is required - All applications and resumes must be submitted in English. Applications in other languages will not be considered Benefits - This is a contract position - Up to 40 hours weekly - Remote Selection Process The selection process includes a video interview screening, followed by role-specific discussions (possible assessment) and a final leadership conversation. Commitment to Inclusion UN/COMMON is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees can thrive and bring their full selves to work. Company Description UN/COMMON has been recognized by Inc. Magazine as one of the fastest-growing private companies in America, reflecting our people-driven approach to growth, innovation, and excellence. Agency Policy Recruiting agencies are not authorized to submit candidates for this role. UN/COMMON does not accept unsolicited resumes or candidate submissions from agencies.

• Build and format emails inside Klaviyo using provided creative assets, copy and brand guidelines • Configure and deploy SMS campaigns and automations • Build and maintain Klaviyo flows and automation logic • Set up triggers, splits, filters, delays, and conditional logic • QA campaigns and flows for accuracy before deployment • Test mobile and desktop rendering across devices and inboxes • Configure dynamic content blocks, product feeds, and personalized content • Build and troubleshoot audience segments and lists • Implement hide/show logic and conditional content within emails • Schedule and deploy campaigns and flows accurately and on time • Ensure all links, tracking, personalization, and assets function properly • Collaborate closely with Lifecycle Marketing Strategists and Specialists • Maintain organization and documentation across multiple accounts and deliverables

Role Description We are a fast-growing ecommerce lifecycle marketing agency looking for highly detail-oriented and technically skilled Klaviyo experts to support our Lifecycle Marketing team on an hourly contract basis. This role is ideal for someone who loves the technical side of retention marketing and takes pride in building clean, accurate, error-free and compliant email and SMS experiences inside Klaviyo. You will work alongside Strategists, Specialists, Designers, and Clients to help execute campaigns and automations for leading DTC ecommerce brands. As a Lifecycle Technical Specialist, you will be responsible for the technical execution, QA, scheduling, and deployment of email and SMS marketing initiatives across multiple ecommerce clients. This is not a strategy or copywriting role. We are looking for someone who is exceptionally strong in the operational and technical side of Klaviyo execution and can consistently deliver accurate, polished work with minimal oversight. This is a remote, contractor position with flexible hourly work based on client workload and project needs. Responsibilities - Build and format emails inside Klaviyo using provided creative assets, copy and brand guidelines - Configure and deploy SMS campaigns and automations - Build and maintain Klaviyo flows and automation logic - Set up triggers, splits, filters, delays, and conditional logic - QA campaigns and flows for accuracy before deployment - Test mobile and desktop rendering across devices and inboxes - Configure dynamic content blocks, product feeds, and personalized content - Build and troubleshoot audience segments and lists - Implement hide/show logic and conditional content within emails - Schedule and deploy campaigns and flows accurately and on time - Ensure all links, tracking, personalization, and assets function properly - Collaborate closely with Lifecycle Marketing Strategists and Specialists - Maintain organization and documentation across multiple accounts and deliverables Qualifications - 3-5 years of hands-on experience working in Klaviyo - Experience supporting ecommerce and DTC brands - Strong understanding of lifecycle marketing operations and execution - Experience building both campaigns and automated flows in Klaviyo, Attentive and other ESPs - Experience with SMS marketing execution inside Klaviyo, Attentive and other ESPs Technical Skills - Deep understanding of Klaviyo flow logic and automation structure - Strong knowledge of: - Conditional splits - Trigger filters - Dynamic product feeds - Segmentation - Hide/show logic - Dynamic variables and personalization - Email rendering best practices - Comfortable troubleshooting technical issues independently - Familiarity with HTML/CSS for email is a strong plus - Experience with Shopify integrations is preferred Soft Skills - Extremely detail-oriented and organized - Able to follow processes and QA standards consistently - Strong communication skills in English - Reliable and responsive - Comfortable working in a fast-paced agency environment - Able to manage multiple projects and deadlines simultaneously What Success Looks Like - Emails and flows are built accurately with minimal revisions - Campaigns deploy on time and error-free - QA issues and mistakes are proactively identified before launch - Agency Lifecycle Strategists and Specialists are able to spend more time on strategy, copy, and client communication because execution is dependable and efficient - Clients experience smooth, polished delivery and operational excellence Contractor Engagement This is an independent contractor engagement and does not include employee benefits, paid time off, holiday pay, bonuses, equity, or other employee-related programs. Anticipated hours 20 up to 40 per week (dependent upon the organizational/ departmental needs). Must be available during 9AM - 5PM EST hours.

• Design high-performing email campaigns, automated lifecycle flows, and retention marketing assets for ecommerce brands. • Create visually compelling and conversion-focused creative solutions aligned with client brand guidelines and business objectives. • Develop email concepts, layouts, and visual systems that support retention and customer engagement strategies. • Collaborate with retention strategists, marketers, copywriters, and creative stakeholders to deliver projects on time and according to scope. • Execute projects from concept through final delivery while maintaining quality and consistency across all assets. • Create motion-based elements, GIFs, and lightweight animations when appropriate to enhance customer engagement. • Provide constructive design feedback during project reviews and creative discussions. • Contribute recommendations for improving creative workflows, efficiency, and project execution. • Maintain awareness of performance objectives and incorporate data-informed design decisions into deliverables. • Support occasional internal marketing or business development creative needs as requested.

Role Description UN/COMMON is seeking an experienced Senior Retention Designer Contractor to support email marketing and retention-focused creative initiatives across multiple ecommerce clients. This engagement focuses on the development of high-quality email campaigns, lifecycle marketing assets, and related creative deliverables that support client retention strategies. - Design high-performing email campaigns, automated lifecycle flows, and retention marketing assets for ecommerce brands. - Create visually compelling and conversion-focused creative solutions aligned with client brand guidelines and business objectives. - Develop email concepts, layouts, and visual systems that support retention and customer engagement strategies. - Collaborate with retention strategists, marketers, copywriters, and creative stakeholders to deliver projects on time and according to scope. - Execute projects from concept through final delivery while maintaining quality and consistency across all assets. - Create motion-based elements, GIFs, and lightweight animations when appropriate to enhance customer engagement. - Provide constructive design feedback during project reviews and creative discussions. - Contribute recommendations for improving creative workflows, efficiency, and project execution. - Maintain awareness of performance objectives and incorporate data-informed design decisions into deliverables. - Support occasional internal marketing or business development creative needs as requested. Qualifications - 4+ years of professional design experience, preferably supporting ecommerce, DTC brands, retention marketing, or agency clients. - Strong understanding of visual design principles, branding, layout, typography, and customer-focused creative development. - Demonstrated experience designing for email marketing and lifecycle retention programs. - Advanced proficiency in Figma, including components, variants, and auto-layout. - Experience with Adobe Creative Suite. - Ability to manage multiple projects simultaneously while meeting deadlines and maintaining quality standards. - Motion design experience, including GIF creation and familiarity with Adobe After Effects or similar tools. - Strong communication and collaboration skills in a remote working environment. - Portfolio demonstrating relevant email marketing, retention, ecommerce, and digital design work. Requirements - Professional fluency in spoken and written English is required. Candidates must be able to effectively communicate with clients and team members in a business environment. - Must be available to collaborate and attend meetings during standard U.S. Eastern Time business hours, Monday through Friday, 9:00 AM to 5:00 PM EST. - This is an independent contractor engagement and does not include employee benefits, paid time off, holiday pay, bonuses, equity, or other employee-related programs. Portfolio Requirement Please include a portfolio link (and password, if applicable) showcasing relevant email marketing, retention, ecommerce, and digital design work. Selection Process Qualified candidates may be invited to participate in one or more conversations focused on experience, portfolio review, and alignment with project needs.

Role Description UN/COMMON is seeking an experienced Senior Retention Designer Contractor to support email marketing and retention-focused creative initiatives across multiple ecommerce clients. This engagement focuses on the development of high-quality email campaigns, lifecycle marketing assets, and related creative deliverables that support client retention strategies. - Design high-performing email campaigns, automated lifecycle flows, and retention marketing assets for ecommerce brands. - Create visually compelling and conversion-focused creative solutions aligned with client brand guidelines and business objectives. - Develop email concepts, layouts, and visual systems that support retention and customer engagement strategies. - Collaborate with retention strategists, marketers, copywriters, and creative stakeholders to deliver projects on time and according to scope. - Execute projects from concept through final delivery while maintaining quality and consistency across all assets. - Create motion-based elements, GIFs, and lightweight animations when appropriate to enhance customer engagement. - Provide constructive design feedback during project reviews and creative discussions. - Contribute recommendations for improving creative workflows, efficiency, and project execution. - Maintain awareness of performance objectives and incorporate data-informed design decisions into deliverables. - Support occasional internal marketing or business development creative needs as requested. Qualifications - 4+ years of professional design experience, preferably supporting ecommerce, DTC brands, retention marketing, or agency clients. - Strong understanding of visual design principles, branding, layout, typography, and customer-focused creative development. - Demonstrated experience designing for email marketing and lifecycle retention programs. - Advanced proficiency in Figma, including components, variants, and auto-layout. - Experience with Adobe Creative Suite. - Ability to manage multiple projects simultaneously while meeting deadlines and maintaining quality standards. - Motion design experience, including GIF creation and familiarity with Adobe After Effects or similar tools. - Strong communication and collaboration skills in a remote working environment. - Portfolio demonstrating relevant email marketing, retention, ecommerce, and digital design work. Requirements - Professional fluency in spoken and written English is required. Candidates must be able to effectively communicate with clients and team members in a business environment. - Must be available to collaborate and attend meetings during standard U.S. Eastern Time business hours, Monday through Friday, 9:00 AM to 5:00 PM EST. - This is an independent contractor engagement and does not include employee benefits, paid time off, holiday pay, bonuses, equity, or other employee-related programs. Portfolio Requirement Please include a portfolio link (and password, if applicable) showcasing relevant email marketing, retention, ecommerce, and digital design work. Selection Process Qualified candidates may be invited to participate in one or more conversations focused on experience, portfolio review, and alignment with project needs.