• Configure & support the implementation of Dotmatics Virscidian solutions into complex laboratory, scientific research or scientific development environments. • Take ownership of the implementation lifecycle — from project kickoff through go-live — ensuring that the scope of work and quotation commitments are delivered on time, on budget, and to the customer's scientific objectives. • Work closely with cross functional teams such project management teams & solution architects, product teams & customers, to understand their needs, analyse their data environment, assist in design and implementation of our solutions and aid in integration with their data systems. • Be responsible for demonstrations and training, technical support, and business development where appropriate. • Lead in discovery activities to identify key systems in scope (customer environment) for data integration. • Provide guidance and best practices on data sourcing for the creation of sustainable integrations and methods utilizing standard Data Ingestion technologies and architectural principles. • Conduct technical peer reviews / Conduct structured user acceptance testing (UAT) and sign-off processes to confirm that delivered solutions meet defined specifications. • Provide oversight and governance on projects where there are parallel activities. • Evaluate user requirements and provide estimates. • Train Customers on how to use the configured solutions / Deliver hands-on training to customer scientists and automation teams, ensuring effective adoption and long-term operational success. • Communicate and collaborate among cross-functional teams in a multinational environment (Project Managers, Developers, Architects).

• Screen and coordinate patient admissions and transfers from hospitals and clinics • Use clinical decision-making and approved criteria to ensure the proper level of care • Collaborate with intake teams, physicians, nursing staff, and hospital departments to facilitate timely and appropriate placements • Monitor patient flow, track delays, and help improve access processes for better outcomes • Serve as a key liaison between facilities, patients, families, and providers — ensuring compassionate and efficient service • Navigating referrals submission to final acceptance in critical time (45 minutes) • Ensure compliance with EMTALA, Lifepoint Health policies, and quality standards. • Demonstrates strong clinical judgment, critical thinking, and the ability to multitask in a high-volume setting typing 30-40 wpm

• Documenting real-time patient encounters during virtual or recorded consultations using Electronic Medical Records (EMRs) such as Epic, AthenaNet/AthenaHealth, Cerner, or NextGen • Accurately capturing patient histories, physical exam findings, diagnostic impressions, treatment plans, and follow-up instructions • Updating and maintaining charts, medication lists, allergies, and problem lists • Assisting with administrative tasks such as templating notes and handling visit summaries • Reviewing prior records to provide context for current visits • Maintaining communication with providers for clarification and accuracy of documentation • Ensuring all documentation is HIPAA-compliant and meets clinical and legal standards • Demonstrating strong attention to detail and discretion in handling sensitive patient data

• Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification • Maintaining great phone etiquette • Helping with denials and follow-ups. • Correcting denial claims and resubmitting claims • Submitting electronic and paper claims to primary, secondary, and third-party insurance companies. • Recording and verifying explanation of benefits • Providing administrative support that includes: a) data entry and b) verifying insurance, follow-ups, and authorizations, and c) following up on and conducting collections as to outstanding balances and receivables