Ultimate Jet Vacations - UJV

Title: Content Marketing Lead Location: Remote (United States) Department: Marketing Job Description: The Mission: Breathtaking Destinations. Human Expertise. We're not looking for a content writer. We're looking for a Content Strategist and Storytelling Architect who understands how to turn expertise into influence, content into engagement, and engagement into business growth. Your mission is to make UJV the most trusted resource in the travel advisor community. You will create the content engine that educates, inspires, and activates advisors across every stage of their journey, proving that when advisors partner with UJV, they're partnering with the most knowledgeable and trusted experts in luxury travel. You understand that great content doesn't exist to fill a calendar. It exists to build trust, drive action, and create measurable business impact. What You'll Own 1. The Advisor Education Engine You will build and lead UJV's content ecosystem across websites, blogs, destination guides, webinars, thought leadership, email content, and advisor resources. Your goal is to position UJV as the go-to source for luxury travel expertise across Africa, Europe, and the Tropics. 2. Multi-Brand Content Strategy You will own the content strategy for the UJV Master Brand while developing tailored content approaches for UJV Africa, UJV Europe, and UJV Tropics. You'll ensure every piece of content supports regional priorities while reinforcing the broader UJV brand. 3. Editorial Leadership & Content Operations You will own the editorial calendar and content pipeline, ensuring the right content is created, distributed, and optimized at the right time. You'll establish scalable systems and workflows that allow content production to grow alongside the business. 4. Content Performance & Attribution You won't measure success by content volume alone. You'll understand how content influences website traffic, advisor engagement, webinar participation, lead generation, and business growth. You'll connect content performance to measurable outcomes and continuously optimize based on data. 5. AI-Powered Content Innovation We leverage AI to move faster and smarter. You'll integrate AI tools into research, ideation, content production, optimization, and workflow management while ensuring the final output remains human, strategic, and aligned with the UJV brand voice. Who You Are (The "Content Architect" DNA) - The Strategic Storyteller You understand how to transform business priorities into compelling content. You don't create content for content's sake—you create content that educates, engages, and drives action. - The Editorial Leader You have experience owning content strategy, not just content creation. You know how to manage editorial calendars, content pipelines, contributors, and publishing schedules while maintaining quality and consistency. - The Audience Expert You know how to create content that solves real problems and answers real questions. You understand how to build trust through education and how to create resources that audiences genuinely value. - The Data-Driven Marketer You care about performance as much as creativity. You understand attribution, reporting, SEO, engagement metrics, conversion pathways, and how content contributes to the customer journey. - The Cross-Functional Collaborator You thrive working across marketing, sales, product, regional teams, and leadership. You can gather insights from multiple stakeholders and turn them into cohesive, strategic content initiatives. - 5–8 Years of Results You've successfully built, managed, and optimized content programs that support brand awareness, audience engagement, lead generation, and business growth. Technical Must-Haves - Expertise in content strategy development and editorial planning. - Experience owning and managing editorial calendars and content pipelines. - Strong experience with HubSpot or similar marketing automation platforms. - Deep understanding of content attribution, UTM tracking, campaign reporting, and performance measurement. - Experience creating and optimizing content across websites, blogs, email campaigns, webinars, social media, and SEO initiatives. - Strong understanding of SEO content strategy and organic growth principles. - Experience with website CMS platforms, landing page creation, and content publishing workflows. - Exceptional long-form and short-form copywriting skills. - Ability to connect content performance to business outcomes and marketing objectives. - Experience leveraging AI tools to improve content quality, efficiency, research, and production workflows. - Native-level English with exceptional written communication skills and strong editorial judgment. Why You'll Love It Here - Culture First Our people are our priority. You'll be joining a team that values collaboration, innovation, and ownership. - Strategic Ownership You'll own and shape the content strategy behind one of the fastest-growing luxury travel brands in the industry, with the freedom to build systems, processes, and programs that create lasting impact. - Global Impact Your work will influence how thousands of travel advisors learn about, engage with, and sell some of the world's most extraordinary destinations across Africa, Europe, and the Tropics. LatAm-based candidates are welcome to apply. Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Description You are the vital link between a finalized itinerary and flawless client travel. Supporting luxury travel experiences, you bring each trip to life by meticulously verifying every operational detail, confirming supplier arrangements, and ensuring clients are fully prepared and confident for their journey. Your work directly supports both the Africa Travel Specialists and in-country teams, ensuring the highest standards of accuracy, seamlessness, and luxury service delivery. You Will - Bring Confirmed Itineraries to Life - Receive finalized itineraries from the Destination Specialists and initiate all post-confirmation steps. - Collaborate closely with in-country partners to verify transfer schedules, guide assignments, room allocations, activity bookings, and supplier confirmations. - Ensure all guest preferences—rooming, bed configurations, dietary needs, special celebrations—are accurately confirmed with suppliers. - Validate all transfer logistics, including ground and air, ensuring they align with the latest flight schedules and on-the-ground conditions. - Prepare Complete Client Documentation - Create polished, detailed travel documents including daily itineraries, confirmed bookings, supplier contacts, and travel vouchers. - Include tailored packing lists, health & safety guidelines, and destination tips to ensure clients feel fully informed and prepared. - Double-check all client documentation for accuracy and clarity. - Confirm Entry Requirements & Flight Details - Provide clear, up-to-date guidance on visa and entry requirements for all countries in the itinerary. - Review international flight details to ensure seamless integration with the planned itinerary, including early arrivals or late departures. - Support Client Confidence Before Travel - Serve as the main point of contact for client questions as travel approaches. - Lead final travel document reviews to address any last questions and ensure clients feel confident. - Resolve any last-minute changes or discrepancies prior to departure. - Maintain Administrative Accuracy - Keep complete and current records of supplier confirmations, payments, and client details in internal systems. - Audit bookings to confirm accurate billing and payment statuses. - Maintain vendor databases, dining guides, and other internal resources to support operational excellence. Qualifications - Experienced in luxury travel, with a background in a DMC, tour operator, or travel agency, and an understanding of Africa travel logistics and regional complexities. - Exceptionally detail-oriented, with a natural drive to catch discrepancies and ensure absolute accuracy. - Highly organized, able to manage complex, multi-component itineraries across multiple clients and timelines. - Calm and proactive, anticipating potential issues and solving them before they arise. - Clear and confident communicator (written and verbal), fluent in English and skilled at simplifying complex information for clients. - Inquisitive and resourceful, with strong research skills to stay current on changing visa and entry protocols. - Experienced with systems and tools, including CRM platforms and itinerary building software (Wetu experience a plus). - Client-centered, with a strong sense of responsibility for the client's peace of mind and experience. - Collaborative, supporting both your internal team and our trusted in-country partners. Requirements - LatAm-based candidates are welcome to apply. - Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Description We’re not looking for someone who just “makes graphics.” We’re looking for a Visual Storyteller and Brand Builder who understands how to turn strategy into elevated creative execution. Your mission is to elevate and accelerate UJV’s visual storytelling across every marketing channel. - Brand & Campaign Design: Design polished, on-brand creative assets across digital campaigns, email marketing, social media, website content, webinars, and sales enablement materials. - Multi-Brand Creative Execution: Support the visual identity of the UJV Master Brand while executing creative across UJV Tropics, UJV Africa, and UJV Europe. - Social Media & Short-Form Creative: Create engaging social graphics, Reels, carousel assets, and short-form video content that supports destination storytelling, partner marketing, webinars, and advisor engagement. - Sales & Partner Marketing Support: Create polished one-pagers, partner campaign assets, promotional PDFs, presentations, webinar visuals, and advisor-facing materials. - Scalable Design Systems & AI-Powered Workflow: Help build scalable templates and visual systems that allow the marketing team to execute faster while maintaining brand consistency. Qualifications - 3–5 years of experience designing for marketing campaigns across digital, social, email, web, and presentation assets. - Strong portfolio showcasing digital, email, social, web, presentation, and campaign design work. - Advanced proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator). - Experience creating social media graphics, marketing collateral, and branded campaign assets. - Strong understanding of typography, layout, composition, and visual hierarchy. - Experience designing for marketing campaigns, not just standalone assets. - Ability to create reusable templates and scalable design systems. - Experience with short-form video editing tools such as CapCut. - Comfort working with AI-powered creative tools to improve efficiency and production workflows. - Ability to maintain brand consistency across multiple campaigns and channels. - Native-level English with strong visual communication instincts and attention to detail. Requirements - Understanding how design supports engagement, conversion, and brand perception. - Ability to execute quickly without sacrificing quality. - Thrive in fast-paced environments, manage multiple projects at once, and consistently deliver clean, high-end work. - Take creative direction well and translate strategy, messaging, and marketing priorities into elevated visual execution. - Understand modern digital design trends, social media creative, and short-form content. - 3–5 years of results supporting high-volume marketing execution while maintaining strong brand consistency and creative quality. Benefits - Culture First: Our people are our priority. You’ll join a collaborative team that values creativity, ownership, and innovation. - Creative Impact: Your work will shape how travel advisors, partners, and internal teams experience the UJV brand across every touchpoint. - Global Reach: Your creative work will support luxury travel experiences across Europe, Africa, and the Tropics.

Role Description The Mission: The Right Message. The Right Advisor. The Right Moment. We’re not looking for someone who just “sends newsletters.” We’re looking for a Lifecycle Architect and CRM Strategist who understands how to turn engagement into action. You know that great email marketing isn’t about blasting promotions, it’s about building the right journey for the right audience at the right time. Your mission is to build and optimize UJV’s lifecycle marketing engine, transforming our advisor database into one of the company’s most valuable growth assets. You’ll create personalized experiences that deepen advisor engagement, strengthen loyalty, and drive measurable pipeline and booking growth across our luxury travel brands. What You’ll Own - Lifecycle & CRM Strategy: Own and evolve UJV’s CRM ecosystem within HubSpot, building scalable segmentation and lifecycle strategies. - Email Marketing & Campaign Execution: Build and execute high-performing email campaigns across various initiatives. - Segmentation & Personalization: Develop sophisticated segmentation strategies based on advisor behavior and interests. - Automation & Funnel Development: Create scalable automated workflows that support long-term growth. - Performance, Optimization & AI-Powered Growth: Own email performance reporting and optimization, leveraging AI tools for insights. Qualifications - 3–5 years of experience in email marketing, CRM, or lifecycle marketing. - Understanding of systems that drive long-term engagement and conversion. - Experience in building audience segmentation frameworks and automated lifecycle journeys. - Highly organized, detail-oriented, and execution-driven. - Strong analytical skills with experience tracking performance metrics. Requirements - Deep expertise in HubSpot or similar CRM/email marketing platforms. - Experience building segmentation strategies and automated lifecycle workflows. - Strong understanding of email deliverability, database health, engagement scoring, and list hygiene. - Experience creating nurture, onboarding, and re-engagement campaigns. - Experience with A/B testing, UTM tracking, and campaign optimization. - Comfort leveraging AI tools to improve workflow efficiency, targeting, and messaging. - Native-level English with strong conversion-focused copy instincts. Benefits - Culture First: Join a collaborative team that values strategic thinking, creativity, and innovation. - Ownership & Impact: Help define how UJV communicates with and grows its global advisor network. - Global Reach: Influence how luxury travel advisors engage with UJV and discover extraordinary destinations.

• Design, develop and maintain features across the full stack: React/Next.js, NestJS middleware, and PHP Laravel services • Contribute to the migration of the legacy Node.js API Gateway (AWS Lambda) to the new NestJS-based platform • Define and implement scalable architecture patterns for backend services and frontend components • Integrate and leverage AI-powered tools (GitHub Copilot, Claude, Cursor) to accelerate development • Collaborate proactively in a remote-first environment • Contribute to DevOps practices: CI/CD pipelines, containerization, infrastructure as code • Apply travel/hospitality domain knowledge to inform product decisions

• Design, develop, and maintain features across the full stack: React/Next.js, NestJS middleware, and PHP Laravel services • Contribute to the migration of the legacy Node.js API Gateway to the new NestJS-based platform • Define and implement scalable architecture patterns for both backend services and frontend components • Integrate and leverage AI-powered tools to accelerate development and support internal workflows • Collaborate proactively in a remote-first environment • Contribute to DevOps practices: CI/CD pipelines, containerization, infrastructure as code • Apply travel/hospitality domain knowledge to inform product decisions, data models, and integrations • Support UX/UI discussions where technical constraints intersect with user experience.

Role Description We are seeking a highly motivated and experienced Luxury Destination Specialist - Europe to join our team. This role involves servicing the clients of our travel agency partners, who cater to luxury clientele. As a Luxury Destination Specialist - Europe, you will be responsible for building strong relationships, creating bespoke travel itineraries, and exceeding sales targets. This individual must have strong organizational, time-management (this role is high volume), and relationship-building skills. - Act as the primary point of contact for our partner travel agencies and their luxury travel clients, providing personalized, attentive, and informative services. - Utilize persuasive skills and strong closing techniques to convert leads into bookings. - Create bespoke luxury travel itineraries tailored to the client's preferences, ensuring a seamless and unforgettable travel experience. - Exhibit strong drive and motivation to handle a high volume of leads and consistently exceed targeted goals. - Proactively address client inquiries, resolve complaints, and manage any issues that arise during the booking and travel process, ensuring availability to clients at all times. - Continuously build and strengthen relationships with partner agencies through effective communication, regular updates, proactive follow-ups, and engaging support, encouraging repeat bookings. - Maintain accurate and detailed records of client interactions, travel preferences, and bookings using our internal CRM system. - Stay up-to-date with the latest luxury travel trends, destinations, and industry developments to provide informed recommendations to clients. Qualifications - Must be an experienced Travel Agent, specializing in booking European itineraries, with 3+ years of proven sales success (Europe must be your passion!) - Have a basic understanding of Margins vs Markups - Excellent problem-solving abilities to overcome challenges and ensure client satisfaction. You will be their main point of contact when traveling. - Strong relationship-based sales skills, with a track record of exceeding sales targets. - Exceptional organizational and time-management abilities to handle multiple tasks and prioritize effectively. - A keen eye for detail and the ability to provide personalized recommendations based on client preferences. - Proficient computer skills, including experience with CRM systems and travel reservation software. - Ability to work independently and as part of a team, demonstrating self-motivation and initiative.

• Lead the sales process from initial inquiry to confirmed booking, utilizing persuasive skills and strong closing techniques to exceed targeted goals • Act as the primary, trusted point of contact for our partner travel agencies, providing personalized and informative services that encourage repeat bookings • Design sophisticated, bespoke itineraries for East and Southern Africa that cater to the most discerning luxury clientele • Monitor bookings and anticipate challenges, serving as the main point of contact to resolve unforeseen issues or emergencies during a client’s trip

Role Overview The Junior Recruiter is responsible for the day-to-day execution of the hiring process for entry-level positions and provides administrative support to the broader HR team. This role focuses on candidate screening, interview coordination, and the administrative tasks required to transition a candidate from "applicant" to "new hire." Key Responsibilities 1. Full-Cycle Recruiting - Manage the end-to-end recruitment process for entry-level and high-volume roles. - Review incoming applications and filter candidates based on established role requirements. - Conduct initial phone screenings to assess basic qualifications and cultural alignment. - Present qualified shortlists to the Talent Manager and relevant Hiring Managers. 2. Recruitment Operations & Coordination - Interview Scheduling: Coordinate all interview logistics between candidates and the hiring team across multiple time zones. - ATS Management: Maintain accurate candidate data within the Applicant Tracking System. Ensure all candidates receive timely status updates and rejections to maintain a professional employer brand. - Job Postings: Manage the posting and removal of job advertisements across various career sites and internal boards. - Verification: Complete professional reference checks and background screening for finalists. 3. Onboarding Support - Facilitate the transition from offer acceptance to the first day of employment. - Coordinate the setup of internal systems, technology access, and Day 1 meeting links. - Act as a point of contact for new hires regarding pre-boarding documentation and logistics. Qualifications & Requirements - Experience: 1–2 years of experience in a recruiting or HR coordination role. - Communication: Near-native English proficiency with the ability to communicate professionally via email and phone. - Organization: Strong attention to detail with the ability to manage multiple interview schedules and candidate files simultaneously. - Technical Aptitude: Experience working within an ATS and standard office productivity tools (Google Workspace/Microsoft 365). - Discretion: Ability to handle sensitive candidate information and internal salary data with strict confidentiality. Profile for Success - You are process-driven and find satisfaction in keeping data organized and up to date. - You are comfortable with high-volume tasks and can pivot quickly when hiring priorities shift. - You have a high standard for quality and do not "settle" when evaluating talent for the team. LatAm-based candidates are welcome to apply. Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Mission As the Reservations Revenue Specialist, you are the final line of defense for the company’s bottom line. You will ensure that every reservation is financially accurate and operationally sound from booking through post-travel resolution. By auditing pro-formas, managing the lifecycle of credits and refunds, and holding partners accountable to contractual terms, you bridge the gap between our sales intent and our financial reality. You are the guardian of our margins and the key to a seamless accounting close. Key Responsibilities 1. Financial Audit & Margin Integrity - Pro Forma Reconciliation: Conduct rigorous daily audits of pro forma invoices for manual reservations to identify and correct pricing or tax discrepancies. - Margin Protection: Verify that all costs align with expected margins; investigate and resolve any variances with partners before authorizing payments. - Data Hygiene: Maintain pristine data entry in the Admin system and perform cross-system reconciliation with TRAMS to ensure consistency for the Accounts Payable closing process. 2. Transactional Accuracy (Refunds & Credits) - Ledger Management: Maintain a meticulous ledger of travel credits and refunds, ensuring they are applied accurately and reflected in financial dashboards. - Operational Reporting: Provide weekly and monthly snapshots of refund/credit trends to identify operational leaks or recurring partner issues. - Lifecycle Tracking: Ensure no travel credit expires unused or goes unrecorded, maximizing the value of every dollar. 3. Partner Advocacy & Dispute Resolution - Contract Enforcement: Communicate directly with our partners - hotels and ground partners - to ensure they honor agreed-upon rates and terms. - Strategic Negotiation: Act as the primary escalation point for discrepancies. Negotiate with ground partners for client resolutions (e.g., room refunds, comped nights) in collaboration with the Reservations team. - Relationship Diplomacy: Use "firm but fair" communication to enforce contracts without damaging long-term partner ecosystems. 4. Revenue Intelligence - Trend Analysis: Proactively flag consistent under-margin bookings and identify partners with high error rates or refund-heavy products. - Process Improvement: Recommend adjustments to booking workflows to prevent recurring financial discrepancies. Core Competencies - Radical Autonomy: Self-initiative to act on the business’s behalf and solve complex financial puzzles - Margin Logic & Precision: The ability to validate exact margin percentages and dollar amounts by applying contract terms to raw data. Must intuitively understand the impact of Net vs. Rack on the bottom line. - Assertive Diplomacy: Comfortable citing "Section X" of a contract to partners or internal teams to protect margins, without burning bridges. - Financial Frugality: A mindset where every dollar and percentage point matters; a natural drive to investigate when "something feels off." - Organizational Closure: A drive to "close the loop"—leaving no refund unrecovered or credit unapplied. Experience & Requirements - Experience: 5+ years of experience in Revenue Management, Accounting, Bookkeeping, or Supplier Relationship Management within the travel industry (Hotels, DMC, Tour Operator, or Wholesale). - Industry Knowledge: Mastery of travel industry pricing (Net vs. Rack/Gross) and the distribution landscape. - Technical Skills: Advanced mathematical proficiency, contractual literacy, and a deep understanding of financial lifecycles (AR/AP). - Native-Level Communication: Must possess native-level English (written and spoken) to communicate with total confidence, authority, and nuance when dealing with global partners and internal leadership. - Education: Degree in Finance, Accounting, Business Administration, or a related field preferred. - Geography: If based in LATAM, prior experience working with US-based companies is preferred. LatAm-based candidates are welcome to apply. Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.