Trellis Technologies

About Trellis Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless. We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention. If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis. About the Role At Trellis, we’re not your typical agency, we’re reimagining how insurance is bought and sold with a platform built on innovation, data, and automation. As a Personal Lines Insurance Sales Agent, you’ll play a key role on a high-performing team, helping customers across the country find personalized coverage through a wide network of over 80 insurance carriers. This isn’t just a sales role, it’s your opportunity to thrive in a fast-moving, fully remote environment where cutting-edge technology meets real human impact. We celebrate performance, reward initiative, and create clear pathways for growth. This is a remote position open to candidates in most U.S. states. Uncapped Earning Potential The formula is simple: more sales = more income. - Base salary plus generous commissions for every sale above your monthly floor - Exciting bonuses including contests, high-premium incentives, and elite sales clubs - Top performers consistently earn $100K+ - some break $160K What You’ll Do - Sell a broad range of personal lines insurance products including Auto, Homeowners, Renters, Flood, and more - meeting real customer needs every day - Own the full sales cycle across phone, text, and email - connecting with customers on their preferred channel to create a seamless, personalized experience - Access 80+ insurance carriers to find the best-fit policies for each customer - no one-size-fits-all options here - Leverage AI-powered tools and tech - streamline your workflow to maximize your impact and boost your earnings - Close 60+ policies/ month with warm, inbound leads - no cold calling, just real conversations with real customers What You Bring to the Table - 10+ Active Property & Casualty or Personal Lines state licenses - 2+ years of Personal Lines Insurance Sales experience - Experience in a contact center environment that offers multiple carriers - Proven track record of hitting or exceeding quotas in a high volume, fast-paced environment - Excellent communication skills - phone and written - Tech-savvy, motivated, and always ready to adapt Our agency operates 7 days a week, from 9 AM to 9 PM ET. To best serve our customers, team members work one weekend day per week and enjoy two days off to rest and recharge. We’ll work together during the interview process to find a schedule that aligns with your needs and our customers’ experience. Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up. We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast. What sets Trellis apart: ✨ A transparent, collaborative culture where ideas win, not titles 🚀 Big opportunities to take ownership and chart your growth 💰 Competitive compensation (75th+ percentile) 🏡 Fully remote across the US & Canada 🎉 Quarterly virtual and/or in-person events that keep us connected Plus, the benefits are built to support your whole life: 🌴 Flexible vacation (yes, actually flexible) 🩺 Health insurance starts day one 🧘 Wellness programming, because balance matters 💸 401(k) and HSA contributions, FSAs, bonuses & equity opportunities 🐣 Paid parental leave 👉 If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries

About Trellis Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless. We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention. If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis. About the Role The Licensed P&C Insurance Service Advisor (LSA) plays a critical role in delivering the high-quality customer experience that powers Trellis’ growth and retention engine. Reporting to the Customer Service Manager, LSAs are trusted advisors who combine empathy, technical expertise, and sales acumen to build lifelong customer relationships. You’ll handle a variety of complex service interactions - from coverage changes and billing questions to renewals, cross-sells, and policy rewrites - all while ensuring each customer feels informed, valued, and confident in their protection. This is a remote position open to candidates in most U.S. states. In this role, you will - Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS - ensuring prompt, accurate, and personable support on every interaction. - Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions that maintain coverage while reducing churn. - Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options for existing customers using multiple carrier platforms. - Interpret and analyze policies, endorsements, and reports to make informed, compliant decisions that protect the customer and the agency. - Partner cross-functionally with Sales, Training, and Operations teams to create smooth handoffs and consistent, high-quality experiences. - Master our technology systems, including CRM tools, comparative raters, and carrier portals for major insurers such as Progressive, Geico, National General, Safeco and Bristol West. - Champion efficiency and accuracy, leveraging automation and data to improve workflows and performance metrics. What You Bring to the Table - Experienced advisor: 2-3 years of personal lines insurance experience in a service, retention, or sales support role. - Licensing: actively hold a Property and Casualty or Personal Lines license in at least 10 states - Retention-focused mindset: Proven success preventing cancellations, rewriting business, and cross-selling additional products. - Exceptional communicator: Clear, confident, and empathetic - capable of building trust quickly and simplifying complex insurance concepts. - Tech-forward and analytical: Highly proficient in navigating multiple carrier systems and CRMs, with an ability to interpret data to improve outcomes. - Self-directed operator: Detail-oriented, organized, and capable of performing high-quality work with limited oversight. - Change champion: Comfortable in a fast-paced, evolving startup environment - eager to learn new systems and processes quickly to hit goals. Variable compensation based on performance - Base salary starting at $50k - Uncapped bonuses for rewriting and cross-selling insurance products for existing customers. - Earn 4% commission of total written premiums, uncapped! - $400 bonus based on Metric attainment - Bonuses available for putting in extra hours - Room for career advancement Our team operates 7 days a week, from 9 AM to 9 PM ET on weekdays and 9 AM to 6 PM ET on weekends. To best serve our customers, this team member will work at least one weekend day per week (Tues - Sat OR Sun - Thurs) and at least one closing shift per week (12 PM - 9 PM ET). Our team members enjoy two days off to rest and recharge. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries. Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up. We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast. What sets Trellis apart: ✨ A transparent, collaborative culture where ideas win, not titles 🚀 Big opportunities to take ownership and chart your growth 💰 Competitive compensation (75th+ percentile) 🏡 Fully remote across the US & Canada 🎉 Quarterly virtual and/or in-person events that keep us connected Plus, the benefits are built to support your whole life: 🌴 Flexible vacation (yes, actually flexible) 🩺 Health insurance starts day one 🧘 Wellness programming, because balance matters 💸 401(k) and HSA contributions, FSAs, bonuses & equity opportunities 🐣 Paid parental leave 👉 If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries

About Trellis Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless. We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention. If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis. About the Role At Trellis, we’re not your typical agency, we’re reimagining how insurance is bought and sold with a platform built on innovation, data, and automation. As a Personal Lines Insurance Sales Agent, you’ll play a key role on a high-performing team, helping customers across the country find personalized coverage through a wide network of over 80 insurance carriers. This isn’t just a sales role, it’s your opportunity to thrive in a fast-moving, fully remote environment where cutting-edge technology meets real human impact. We celebrate performance, reward initiative, and create clear pathways for growth. This is a remote position open to candidates in most U.S. states. Uncapped Earning Potential The formula is simple: more sales = more income. - Base salary plus generous commissions for every sale above your monthly floor - Exciting bonuses including contests, high-premium incentives, and elite sales clubs - Top performers consistently earn $100K+ - some break $160K What You’ll Do - Sell a broad range of personal lines insurance products including Auto, Homeowners, Renters, Flood, and more - meeting real customer needs every day - Own the full sales cycle across phone, text, and email - connecting with customers on their preferred channel to create a seamless, personalized experience - Access 80+ insurance carriers to find the best-fit policies for each customer - no one-size-fits-all options here - Leverage AI-powered tools and tech - streamline your workflow to maximize your impact and boost your earnings - Close 60+ policies/ month with warm, inbound leads - no cold calling, just real conversations with real customers What You Bring to the Table - 10+ Active Property & Casualty or Personal Lines state licenses - 2+ years of Personal Lines Insurance Sales experience - Experience in a contact center environment that offers multiple carriers - Proven track record of hitting or exceeding quotas in a high volume, fast-paced environment - Excellent communication skills - phone and written - Tech-savvy, motivated, and always ready to adapt Our agency operates 7 days a week, from 9 AM to 9 PM ET. To best serve our customers, team members work one weekend day per week and enjoy two days off to rest and recharge. We’ll work together during the interview process to find a schedule that aligns with your needs and our customers’ experience. Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up. We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast. What sets Trellis apart: ✨ A transparent, collaborative culture where ideas win, not titles 🚀 Big opportunities to take ownership and chart your growth 💰 Competitive compensation (75th+ percentile) 🏡 Fully remote across the US & Canada 🎉 Quarterly virtual and/or in-person events that keep us connected Plus, the benefits are built to support your whole life: 🌴 Flexible vacation (yes, actually flexible) 🩺 Health insurance starts day one 🧘 Wellness programming, because balance matters 💸 401(k) and HSA contributions, FSAs, bonuses & equity opportunities 🐣 Paid parental leave 👉 If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries

About Trellis Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless. We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention. If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis. About the Role Are you a strong salesperson looking to break into the insurance industry and build a career in sales? At Savvy, the Sales Development Representative (SDR) role is the first step in our sales career path. SDRs work directly with prospective customers to validate insurance inquiries and prepare them for conversations with our licensed sales agents. This role is designed for motivated salespeople who want to develop their skills, learn the insurance industry, and earn the opportunity to become a licensed insurance agent. Top-performing SDRs can move into a Licensed Sales Agent role, where they advise customers, quote policies, and earn commission. Savvy supports this transition by covering licensing costs and providing training. What You’ll Do As an SDR, you’ll be the first human touchpoint for customers shopping for insurance. Your job is to understand the customer’s needs, validate their information, and prepare them for a licensed agent. Key responsibilities include: - Speak with inbound leads and confirm intent, budget, and timeline - Validate and update customer information including household, vehicle, and property details - Collect missing information required for quoting and underwriting - Use internal tools to determine the appropriate next step for each lead - Transfer qualified customers to licensed sales agents This role is focused on customer conversations, qualification, and sales preparation, not quoting or advising on insurance policies. What You Bring to the Table We’re looking for individuals who are naturally strong communicators and motivated to build a career in sales. You may be a great fit if you: - Love talking to customers and building rapport quickly - Are competitive and motivated by performance and growth opportunities - Thrive in fast-paced environments with high customer interaction - Pay close attention to details and follow structured processes - Are comfortable working with multiple systems and tools Experience in sales, customer service, or high-volume customer interactions is helpful but not required. Most importantly, you should be excited about building a long-term career in sales and growing into a licensed insurance agent. What You’ll Earn & How You Grow As an SDR, you’ll earn a competitive base salary plus performance-based incentives tied to your ability to engage customers and deliver qualified opportunities to the sales team. Top-performing SDRs can transition into a Licensed Sales Agent role, where Savvy will: - Cover the cost of your insurance exam and licensing - Providing training and mentorship from experienced sales leaders - Offer a clear path from SDR → Licensed Sales Agent Our licensed sales agents have uncapped earning potential - top performers consistently earn $100K+ - some break $160K! For motivated salespeople, this role provides a clear path to build expertise in the insurance industry and significantly grow your earning potential. Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up. We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast. What sets Trellis apart: ✨ A transparent, collaborative culture where ideas win, not titles 🚀 Big opportunities to take ownership and chart your growth 💰 Competitive compensation (75th+ percentile) 🏡 Fully remote across the US & Canada 🎉 Quarterly virtual and/or in-person events that keep us connected Plus, the benefits are built to support your whole life: 🌴 Flexible vacation (yes, actually flexible) 🩺 Health insurance starts day one 🧘 Wellness programming, because balance matters 💸 401(k) and HSA contributions, FSAs, bonuses & equity opportunities 🐣 Paid parental leave 👉 If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries

About Trellis Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless. We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention. If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis. About the Role Are you a strong salesperson looking to break into the insurance industry and build a career in sales? At Savvy, the Sales Development Representative (SDR) role is the first step in our sales career path. SDRs work directly with prospective customers to validate insurance inquiries and prepare them for conversations with our licensed sales agents. This role is designed for motivated salespeople who want to develop their skills, learn the insurance industry, and earn the opportunity to become a licensed insurance agent. Top-performing SDRs can move into a Licensed Sales Agent role, where they advise customers, quote policies, and earn commission. Savvy supports this transition by covering licensing costs and providing training. What You’ll Do As an SDR, you’ll be the first human touchpoint for customers shopping for insurance. Your job is to understand the customer’s needs, validate their information, and prepare them for a licensed agent. Key responsibilities include: - Speak with inbound leads and confirm intent, budget, and timeline - Validate and update customer information including household, vehicle, and property details - Collect missing information required for quoting and underwriting - Use internal tools to determine the appropriate next step for each lead - Transfer qualified customers to licensed sales agents This role is focused on customer conversations, qualification, and sales preparation, not quoting or advising on insurance policies. What You Bring to the Table We’re looking for individuals who are naturally strong communicators and motivated to build a career in sales. You may be a great fit if you: - Love talking to customers and building rapport quickly - Are competitive and motivated by performance and growth opportunities - Thrive in fast-paced environments with high customer interaction - Pay close attention to details and follow structured processes - Are comfortable working with multiple systems and tools Experience in sales, customer service, or high-volume customer interactions is helpful but not required. Most importantly, you should be excited about building a long-term career in sales and growing into a licensed insurance agent. What You’ll Earn & How You Grow As an SDR, you’ll earn a competitive base salary plus performance-based incentives tied to your ability to engage customers and deliver qualified opportunities to the sales team. Top-performing SDRs can transition into a Licensed Sales Agent role, where Savvy will: - Cover the cost of your insurance exam and licensing - Providing training and mentorship from experienced sales leaders - Offer a clear path from SDR → Licensed Sales Agent Our licensed sales agents have uncapped earning potential - top performers consistently earn $100K+ - some break $160K! For motivated salespeople, this role provides a clear path to build expertise in the insurance industry and significantly grow your earning potential. Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up. We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast. What sets Trellis apart: ✨ A transparent, collaborative culture where ideas win, not titles 🚀 Big opportunities to take ownership and chart your growth 💰 Competitive compensation (75th+ percentile) 🏡 Fully remote across the US & Canada 🎉 Quarterly virtual and/or in-person events that keep us connected Plus, the benefits are built to support your whole life: 🌴 Flexible vacation (yes, actually flexible) 🩺 Health insurance starts day one 🧘 Wellness programming, because balance matters 💸 401(k) and HSA contributions, FSAs, bonuses & equity opportunities 🐣 Paid parental leave 👉 If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries

About Trellis Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless. We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention. If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis. Your Mission We're hiring a Senior Backend Engineer to advance our Real-Time Bidding (RTB) capabilities. You'll join a nimble, driven team and play a key role in shaping our product and architecture. This role uniquely blends product engineering with machine learning expertise. You'll focus on designing, building, and scaling the backend of our RTB system — spanning service integration (FastAPI), database infrastructure, and MLOps components — while contributing to the ML models that power our bidding engine. You'll work cross-functionally and bring expertise in Python, Kubernetes, and GCP (GKE, Pub/Sub, Dataflow, BigQuery, Vertex AI). If you have a track record solving complex scaling challenges and building reliable cloud-native systems, come help us grow our technology and your craft. This is a fully remote position, based in the US or Canada, reporting directly to the Head of RTB, Thomas Boquet. We believe in paying competitively for great work. As a remote team, we set our salaries at the 75th percentile of national market data in our industry. You can count on your pay being in line with (or above) the market. We review compensation twice a year to make sure we’re staying competitive and rewarding our team’s contributions. What You’ll Do - Collaborate closely with business stakeholders and other engineers to deliver impactful solutions. - Integrate services and product features with databases (Cloud SQL, Redis) and messaging queues (Pub/Sub). - Contribute to the development of our MLOps tools for ML models. - Build and optimize large-scale data processing pipelines for feature extraction and data transformation using BigQuery and Dataflow. - Train, evaluate, deploy, and monitor machine learning models on Vertex AI to improve bidding performance. - Stay fast and focused, balancing speed, performance, and scalability to deliver impact. What You’ll Need - A minimum of 5 years of professional software engineering experience, demonstrating progressive growth and significant hands-on expertise in backend systems development and machine learning engineering - Strong proficiency in Python. Experience with FastAPI is a plus. - Deep understanding and practical experience with Google Cloud Platform (GCP) - Exposure to the end-to-end machine learning lifecycle: data preprocessing, feature engineering, model training, evaluation, deployment, and monitoring in production. - Experience with MLOps principles and practices. - Familiarity with containerization and orchestration (Docker, Kubernetes). - A “get it done” mindset with the ability to make pragmatic decisions balancing speed, performance, technical debt, and scalability. - Strong communication and collaboration skills. Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up. We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast. What sets Trellis apart: ✨ A transparent, collaborative culture where ideas win, not titles 🚀 Big opportunities to take ownership and chart your growth 💰 Competitive compensation (75th+ percentile) 🏡 Fully remote across the US & Canada 🎉 Quarterly virtual and/or in-person events that keep us connected Plus, the benefits are built to support your whole life: 🌴 Flexible vacation (yes, actually flexible) 🩺 100% employer-paid health insurance for employees 💻 Home office budget to create your perfect setup 🧘 Wellness programming, because balance matters 💸 401(k) and HSA contributions, FSAs, bonuses & equity opportunities 🐣 Paid parental leave 👉 If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries

About Trellis Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless. We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention. If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis. Position Overview At Trellis, our Consumer Operations team is the heartbeat of the business. It’s a team of licensed insurance agents helping real people, in real time, find coverage. Every call, text, and quote directly impacts revenue. Right now, the data powering those decisions lags behind reality. We're hiring a Data Analyst, Agency to change that. This role sits at the intersection of business reality and data truth. You'll transform messy operational data into clarity, then translate that clarity into decisions that improve agent efficiency, revenue, and overall business health. This is a fully remote position, based in the US or Canada, and will report directly into Keith Schreer, VP of Data. What You'll Do - Partner with Consumer Operations leadership to define the metrics we use to run the business - Investigate unexpected performance changes, uncover root causes, and recommend our response — not just surface symptoms - Build and maintain dashboards, alerts, and monitoring systems that surface issues before they become crises - Connect disparate data sources into a unified, trustworthy picture - Translate complex analysis into clear, actionable insights for non-technical leaders - Help shift the organization from reactive to proactive through better data Who You Are This isn't a "build a dashboard and move on" role. You're someone who: - Doesn't trust a number until you've interrogated it - Spots when something feels "off" before anyone else does - Follows the thread from metric → behavior → outcome - Thrives in fast-moving, ambiguous environments and turns chaos into clarity - Gets energy from being close to how a business actually runs — and from seeing your work directly shape revenue What You Bring - 3–5 years of analytics experience in a fast-paced or startup environment - Strong, hands-on SQL skills and fluency with analytics tools like Looker, dbt, or Tableau - Proven track record of delivering insights that change how a business operates - Experience building proactive monitoring systems and investigating performance trends - Strong cross-functional communication — you can make data make sense for anyone If you get energy from being close to the action and seeing your work directly shape outcomes, we'd love to meet you. Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up. We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast. What sets Trellis apart: ✨ A transparent, collaborative culture where ideas win, not titles 🚀 Big opportunities to take ownership and chart your growth 💰 Competitive compensation (75th+ percentile) 🏡 Fully remote across the US & Canada 🎉 Quarterly virtual and/or in-person events that keep us connected Plus, the benefits are built to support your whole life: 🌴 Flexible vacation (yes, actually flexible) 🩺 100% employer-paid health insurance for employees 💻 Home office budget to create your perfect setup 🧘 Wellness programming, because balance matters 💸 401(k) and HSA contributions, FSAs, bonuses & equity opportunities 🐣 Paid parental leave 👉 If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Trellis, our Consumer Operations team is the heartbeat of the business. It’s a team of licensed insurance agents helping real people, in real time, find coverage. Every call, text, and quote directly impacts revenue. Right now, the data powering those decisions lags behind reality. We're hiring a Data Analyst, Agency to change that. This role sits at the intersection of business reality and data truth. You'll transform messy operational data into clarity, then translate that clarity into decisions that improve agent efficiency, revenue, and overall business health. This is a fully remote position, based in the US or Canada, and will report directly into Keith Schreer, VP of Data. What You'll Do - Partner with Consumer Operations leadership to define the metrics we use to run the business - Investigate unexpected performance changes, uncover root causes, and recommend our response — not just surface symptoms - Build and maintain dashboards, alerts, and monitoring systems that surface issues before they become crises - Connect disparate data sources into a unified, trustworthy picture - Translate complex analysis into clear, actionable insights for non-technical leaders - Help shift the organization from reactive to proactive through better data Qualifications - 3–5 years of analytics experience in a fast-paced or startup environment - Strong, hands-on SQL skills and fluency with analytics tools like Looker, dbt, or Tableau - Proven track record of delivering insights that change how a business operates - Experience building proactive monitoring systems and investigating performance trends - Strong cross-functional communication — you can make data make sense for anyone Requirements - This isn't a "build a dashboard and move on" role. You're someone who: - Doesn't trust a number until you've interrogated it - Spots when something feels "off" before anyone else does - Follows the thread from metric → behavior → outcome - Thrives in fast-moving, ambiguous environments and turns chaos into clarity - Gets energy from being close to how a business actually runs — and from seeing your work directly shape revenue Benefits - A transparent, collaborative culture where ideas win, not titles - Big opportunities to take ownership and chart your growth - Competitive compensation (75th+ percentile) - Fully remote across the US & Canada - Quarterly virtual and/or in-person events that keep us connected - Flexible vacation (yes, actually flexible) - 100% employer-paid health insurance for employees - Home office budget to create your perfect setup - Wellness programming, because balance matters - 401(k) and HSA contributions, FSAs, bonuses & equity opportunities - Paid parental leave