Medical Insurance Customer Service Advisor AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience. AIS Healthcare offers great benefits, including health, vision, and dental insurance, long term disability insurance, life insurance, a vacation package, 401K plan with a generous employer match, growth, and more! We offer 100% work from home model! This position is responsible for calling new patients to explain the billing process, having a proactive outreach to patients when meaningful billing changes are implemented by the company, administrating the Financial Assistance Program (FAP), and responding to all inbound patient billing calls. REQUIRED EDUCATION AND EXPERIENCE A high school diploma or general education degree (GED) equivalent is required; some college preferred with collections, verification, and/or analysis experience; customer service call center experience or equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES - Communicates with all new patients relative to the billing procedure - Proactively reaches out to patients with billing policy changes - Addresses patient concerns within duration of initial call or escalates to manager if necessary - Conducts follow-up phone calls to patients needed; recognizes and resolves customer issues in a timely manner and escalates to leadership as necessary - Serves as an initial and consistent point of contact for patients regarding financial assistance program regarding statements, insurance changes, and charges - Manages, updates, and communicates all aspects of the FAP to appropriate department - Communicates and obtains any requested patient information changes for database maintenance/updates - Inputs data into the company computer platform to keep each customer record updated - Shares knowledge gained with other staff members and works as a team - Interacts with others in a positive, respectful, and considerate manner - Recognizes patients’ rights and responsibilities and supports them in the performance of job duties, respects patient’s rights to privacy and confidentiality - Performs other job-related duties as assigned QUALIFICATION REQUIREMENTS - Answer telephone promptly and in a polite and professional manner - Strong customer service acumen - Effective verbal and listening communication skills - Ability to make decisions, solve problems, and work independently - Demonstrate attention to detail and accuracy - Basic computer proficiency - Ability to quickly learn the use of Lynx and CPR+ - Knowledge in the use of Microsoft applications Steps to Apply: Complete the required Culture Index Candidate Assessment (Directions to follow below in this job posting, so please read in its entirety). *** No application will be considered if the applicant does not follow instructions and complete the assessment as part of the application process. Culture Index Candidate Assessment Why does AIS utilize the Culture Index Assessment? We recognize how important our employees are to the success of our company. Our company continues to thrive due to a culture of teamwork and our ability to match potential hires with positions that best utilize their natural traits and skillsets. AIS utilizes the Culture Index Candidate Assessment surveys to help us select the best match for our positions. How can I complete the assessment? Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete. portal.cultureindex.com/public/survey/general/0BFB8F0000 AIS HealthCare™ is the leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. These services, combines with your advanced nursing and care coordination solutions, assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes. We offer a wonderful work culture, looking for an impact player who is positive, earnest and hardworking. For more information on our company, please visit our website at www.aiscaregroup.com.

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description As a Desk Property Adjuster, you will be responsible for investigating and confirming the facts of loss for Homeowners claims. This role includes determining coverage and damages, and adjusting and negotiating claims within assigned authority levels. You will manage the full lifecycle of the claim, including supplements, Additional Living Expense (ALE), contents, and personal property. Throughout the process, you will provide timely, clear communication to customers, keeping them informed as their claim progresses. We are seeking an experienced Property Adjuster with proficiency in Xactimate and a strong foundation in claims handling, including supplements and full claim ownership. The ideal candidate will demonstrate strong organizational skills, a proactive approach, excellent customer service, and the ability to adapt in a fast‑paced environment. Experience handling claims in both field and desk settings is strongly preferred. Key Responsibilities - Recognizes and identifies key components of residential construction and repair - Identifies customer needs and works to meet those needs using appropriate customer service skills - Improves understanding and use of systems and technology used within the company - Determines subrogation or fraud potential and applies learnings on how to handle - Applies understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department - Handles basic investigation regarding most aspects of simple homeowner first party claims (coverage, damages, subrogation) - Supervisory Responsibilities - This job does not have supervisory duties. #LI-AS2 Skills Claims Resolution, Claims Settlement, Documentations, Homeowners Claims, Organizing, Prioritization, Technologically Savvy, Water Mitigation, Xactimate Compensation Base compensation offered for this role is: Inside Adjuster Cons I: $53,500 - $77,800 Inside Adjuster Cons II: $56,000 - $82,500 And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

• Enquêter et confirmer les faits entourant les sinistres en assurance habitation • Détermine l’admissibilité à la couverture • Évalue les dommages et procède au règlement et à la négociation des réclamations

Division or Field Office: Property & Material Damage Div Department of Position: Property Damage Dept Work from: Remote Salary Range: $63,130.00 - $100,843.00 * salary range is for this level and may vary based on actual level of role hired for *This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment. At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. Benefits That Go Beyond The Basics We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including: - Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work. - Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs. - Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service. - 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension. - Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave. - Career development. Including a tuition reimbursement program for higher education and industry designations. Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year. Position Summary Exercises independent discretion or judgment in handling all types of property claims. Also assists or acts on behalf of the claims supervisor when required. - This is a remote, work from home position in Kentucky - The selected candidate will ideally live in Hopkins, Henderson County and/or surrounding areas - The hiring manager will also consider candidates for Property Adjuster I. Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications. - A company car and equipment to work from home will be provided - Good time management and organization skills preferred Duties and Responsibilities - Conducts investigations, interviews, and inspects damage, driving to site of damage within assigned territory or other if required. Prepares estimates, makes recommendation, and handles coverage questions, and litigation. - Sets and maintains reserves, reviews reports and related materials, directs experts, determines coverage and claim value, issues or declines payment, and negotiates claims with plaintiff attorneys when necessary. - Documents claim files and submits report for closure. - Recognizes subrogation situations and initiates appropriate action. - Services assigned territory and brings assigned claims to conclusion. - Interacts with Agents and district sales managers on matters of mutual concern. - Assists claims supervisor or acts on his/her behalf, including representing the company at legal proceedings, as required. - Completes industry-related training programs and continues to attend training programs to remain informed on policy changes, interpretation or new legislation. - Assists in training of new claims adjusters. - Participates on Catastrophe Team when required. The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident. Capabilities - Values Diversity - Nimble Learning - Self-Development - Collaborates - Customer Focus - Information Management Skills - Cultivates Innovation - Instills Trust - Job-Specific Knowledge - Optimizes Work Processes (IC) - Ensures Accountability - Decision Quality Qualifications Minimum Educational and Experience Requirements - High School Diploma or GED and five years of claims handling experience, or equivalent required; or - Bachelor’s Degree and two years of claims handling experience, or equivalent required. Additional Experience - Incumbent must live in territory assigned unless a change is approved by the company. - Position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Designations and/or Licenses - Willingness to obtain and maintain any required licenses. - Successful completion of Associate in Claims (AIC) program preferred. - Valid driver's license and good driving record required. Physical Requirements - Use of Personal Protective Equipment (PPE) is required for this role. - Ability to move over 50 lbs using lifting aide equipment; Often (20-50%) - Climbing/accessing heights; Moderate (30-40%) - Driving; Frequent (50-80%) - Lifting/Moving 0-20 lbs; Often (20-50%) - Lifting/Moving 20-50 lbs; Often (20-50%) - Manual Keying/Data Entry/inputting information/computer use; Often (20-50%) - Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)