TixTrack

Role Description We are building the platform that powers the performing arts; not just ticketing, but ticket protection, parking, CRM, donations, memberships, and martech, all integrated into a single ecosystem. The Senior Product Manager for Partners and Integrations will own the product delivery for this expanding surface area. This is a new role on a new team, and the first dedicated PM for our integrations and API platform. You will be responsible for ensuring our API achieves full parity with our consumer white-label ordering platform, that it is scalable, reliable, and secure, and that our growing roster of integration partners can build on it with confidence. You'll partner deeply with Engineering and Design, while shaping the strategy for how third-party products connect to Nliven. Reporting to the VP, Product, this is a high-leverage individual contributor role for someone who is equal parts platform thinker and execution-focused PM. This position is full-time and fully remote. Candidates must be located within one of the following states: California, Colorado, Connecticut, Florida, Louisiana, Minnesota, New Jersey, New York, North Carolina, South Carolina, Oregon, Texas, Virginia or Wisconsin. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. Qualifications - Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools. - Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms. - Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions. - Demonstrated success launching integrations or platform features from concept through delivery. - Understanding of product management principles, methodologies, and best practices. Requirements - Experience in ticketing, live events, or performing arts technology. - Experience with consumer-facing products and/or mobile applications. - Experience standing up a new product area or team. Benefits - Base annual salary range of $140,000 to $165,000, commensurate with experience. - Eligibility for annual bonus based on performance and company success. - 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026). - Company-paid life insurance. - Traditional and Roth 401k plans. - Paid parental leave. - Learning & development opportunities with company reimbursement for eligible educational expenses. - Working abroad opportunities. - Volunteer days off. - Flexible scheduling. - Up to $300 reimbursement for initial equipment to set up hybrid work environment. - Generous PTO and holiday schedule. - Remote work environment.

Role Description We are looking for an Engineering Manager to lead a team of engineers in building and delivering innovative user value in our Nliven product. In this role, you will drive high-quality solutions while fostering a culture of collaboration, creativity, and accountability. You will work closely with product managers and designers within the Empowered Product Team model to ensure we meet the needs of our users and stay ahead in the market. This position reports to the VP of Software Engineering. This position is full-time and fully remote. Candidates are preferred to be located in New York, New Jersey, or Connecticut, but we will consider candidates located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. Qualifications - Proven experience leading engineering teams in delivering high-quality software products. - Strong understanding of the full software development lifecycle and can optimize processes for efficiency. - Passionate about mentoring and developing engineers, helping them grow professionally. - Committed to improving product quality through continuous integration and delivery best practices. Requirements - Three or more years of experience as an Engineering Manager or similar role, with a proven track record of leading an engineering team’s execution in a SaaS environment. - Experience crafting a team's development techniques and processes to its customers and product’s needs. - An accomplished manager, with a track record of growing the impact of their staff. - Current coding experience is not required, but substantial prior experience in software development is essential. What You'll Do - Lead, mentor, and grow the engineering team through regular one-on-ones, in-the-moment coaching, and goal-setting sessions, providing technical guidance to foster a culture of continuous improvement. - Oversee the software development lifecycle, ensuring projects are delivered on time and within scope. - Manage team capacity and workload, ensuring balanced distribution of tasks and responsibilities. - Direct your team’s execution using a servant and transformational leadership style, ensuring high velocity and quality in deliverables. - Participate in architectural discussions, code reviews, and troubleshooting to maintain high-quality code. - Partner with product managers and designers to define project requirements and implement the Empowered Product Team model, ensuring alignment on goals and shared understanding of project vision. - Foster long-term thinking and creative solutions that enhance customer experiences and drive product success. - Proactively identify opportunities for process improvements, automation, and optimization to enhance team effectiveness while maintaining high velocity, ownership, and accountability. - Represent your engineering team in cross-functional projects and engage with other leaders and stakeholders to advocate for the team’s needs and contributions. - Stay current with technology trends and engineering best practices. Encourage the team to explore new methodologies and tools. - Identify and recommend organizational changes to improve team effectiveness and overall productivity. - Promote a culture of experimentation and iteration in the software development process, encouraging innovation and creative problem-solving. Essential Skills - Ability to work independently and manage multiple projects and deadlines. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. - Strong strategic, decision-making, and creative problem-solving skills. - Excellent organizational, leadership, and time management skills. Tools You’ll Use - Microsoft Office - Google Suite - Slack - Zendesk - Jira What We Offer - Base annual salary range of $150,000 - $170,000, commensurate with experience. - Eligibility for annual bonus based on performance and company success. - 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026). - Company-paid life insurance. - Traditional and Roth 401k plans. - Paid parental leave. - Learning & development opportunities with company reimbursement for eligible educational expenses. - Working abroad opportunities. - Volunteer days off. - Flexible scheduling. - Up to $300 reimbursement for initial equipment to set up hybrid work environment. - Generous PTO and holiday schedule. - Remote work environment.

• Observe and monitor platform health daily using Datadog, reviewing alerts, SLO burn rates, and system indicators, at the start of each shift; • Expand SLO coverage and reporting, maintaining visibility into SLO status, and proactively surfacing violations; • Tune monitors and alert thresholds to maximize signal and minimize noise, and document findings and changes; • Identify and close observability gaps, instrumented failure modes, missing dashboards, and blind spots, surfaced through incidents, and CX feedback; • Author and maintain runbooks for failure modes and support workflows encountered during AUS hours; • Perform access management and onboarding/offboarding tasks across Cloudflare, Datadog, and Mailgun; • Participate in the Platform team's tier-2 on-call rotation during AUS working hours and conduct initial triage and activate the appropriate escalation path when warranted; • Sync weekly with the AUS Customer Experience team to surface observability gaps, runbook holes, and advance notice of upcoming customer activity; • Other duties as required.

• Own the API as a product. • Drive the strategy to bring our API to full parity with our consumer white-label ordering platform, ensuring partners and integrators have access to the same capabilities as our native experience. • Ensure platform reliability and scale. • Partner with Engineering to define and monitor standards for API performance, security, and uptime. • Treat infrastructure quality as a feature our partners and their customers feel. • Launch and expand integrations. • Lead the product lifecycle for new integrations across our ecosystem — CRM, donations, memberships, ticket protection, parking, martech — from discovery through delivery. • Become the expert on our competitive landscape. • Analyze the functional gaps between Nliven and key competitors in the enterprise performing arts space (e.g., Tessitura, AudienceView) to inform a winning integration strategy. • Shape the partner ecosystem strategy. • Define how third-party products connect to Nliven, evaluate new integration opportunities, and build the frameworks that let our partner roster scale. • Drive data-informed decisions. • Establish KPIs for integration adoption, API reliability, and partner satisfaction. • Use market data, customer insights, and usage analytics to guide what we build and in what order. • Collaborate deeply with Engineering and Design. • Work hands-on with your cross-functional team to write clear PRDs, iterate on prototypes, and ensure smooth execution from concept to launch. • Be the voice of our integration customers. • Work directly with clients and partners to understand their challenges, gather feedback, and translate those insights into product requirements that solve real problems. • Align with the broader product roadmap.

• Assist customers and internal team members in troubleshooting technical challenges raised via customer calls or Hubspot tickets and ensure the product and its features work as intended. • Identify features that do not work as intended and file bug reports in Jira for the product team evaluation and prioritization. • Liaise internally with various Engineering sub-teams, when necessary, based on technical challenges and support cases. • Link bug and feature request tickets logged in Jira to Hubspot tickets and communicate back to Ticketing Services when related items are worked on and released/fixed by the Development team. • Collaborate with Product / Ticketing Services on process for tracking support-related bugs and feature requests - logging and prioritization. • Contribute actively to Product / Ticketing Services knowledge bases and other product-related and technical documentation. • Develop flowcharts, layouts, and/or documentation to identify requirements and propose solutions. • Work closely with customers and cross-functional departments to communicate API and integration capabilities of the system.

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Marketing Manager supports the Strategy & Growth team in driving demand, acquiring new business, and contributing to revenue growth within the performing arts sector. As one of the core drivers of TixTrack’s marketing function, this generalist role manages the full marketing funnel in a fast-paced SaaS environment, with broad ownership across demand generation, growth marketing initiatives, sales support, industry events, social media, email campaigns, and marketing collateral development. This position reports directly to the VP, Strategy & Growth. This position is full-time and primarily remote, with occasional in-office presence as needed. Candidates must be located in the NY Tri-state area within one of the following states: Connecticut, New Jersey, New York. Candidates may be required to travel and/or meet up in-person from time to time. About You - You are a marketing generalist who thrives in a fast-paced SaaS environment, comfortable owning the full funnel from demand generation through sales enablement, and able to quickly shift between strategy and execution as priorities evolve. - You have a track record of building and running targeted, segment-specific campaigns that drive measurable pipeline, and you use data and insights to continuously improve performance across channels. - You are a strong collaborator who partners closely with Sales and cross-functional teams, proactively connecting marketing strategy to real-world conversations and demos. - You are a clear, thoughtful communicator, able to translate complex solutions into compelling messaging that resonates with performing arts and venue leaders. What You'll Do - Own and optimize full-funnel pipeline generation programs across digital channels, partnerships, and industry events to drive growth among theaters, performing arts centers, and commercial venues. - Develop and manage ICP-targeted campaigns for key market segments with tailored messaging and content for each. - Build and maintain sales enablement resources, including one-pagers, pitch decks, battlecards, case studies, and marketing materials that resonate with box office leaders and venue executives. - Collaborate with the VP, Strategy & Growth and cross-functional team members to align messaging for online and in-person demonstrations , meetings, email sequences, and prospect nurture campaigns. - Lead marketing planning and support for key industry events and conferences (such as INTIX, APAP, IAVM, and regional arts gatherings), including logistics, promotion, and post-event follow-up. - Write and edit copy across channels: landing pages, website, outbound emails, digital ads, social channels, and more. - Act as the internal champion for TixTrack’s brand/style guidelines and be a resource to other colleagues to ensure all messaging and collateral are aligned and represent the brand. - With the VP, Strategy & Growth, analyze campaign performance and continuously improve pipeline generation, conversion rates, and channel ROI. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll Bring Minimum Requirements - 4-6 years of experience in B2B SaaS marketing, ideally at a high-growth company; experience in ticketing, live entertainment, or the arts sector is a plus - A strong generalist who understands how to prioritize and pivot quickly across multiple marketing needs - Proven track record of running segment-specific campaigns that drive measurable pipeline results - Strong collaborator with Sales: someone who takes initiative to close the gap between marketing strategy and frontline execution - Skilled writer and communicator with the ability to craft clear, compelling messaging that speaks to arts professionals - Experience with marketing automation and analytics tools (HubSpot, GA, LinkedIn Ads, etc.) - Curious, data-driven, and energized by the opportunity to build and scale in a growing company - Bonus: Experience supporting brand development or rebranding initiatives, with an understanding of the cross-functional coordination, consistency, and detail required to execute effectively. Essential Skills - High attention to detail and commitment to maintaining consistency in messaging and adherence to brand and style guidelines. - Demonstrates professionalism, accountability, and a solution-oriented approach when working through challenges. - Effective organizational skills with the capacity to manage multiple initiatives and shifting priorities. - Strong cross-functional communication skills, with the ability to collaborate effectively across teams and incorporate diverse input into marketing plans and decisions. - Proficient in analyzing campaign performance data and applying insights to improve outcomes. - Ability to align marketing initiatives with business objectives and prioritize efforts based on impact. - Skilled in tailoring messaging to distinct audience segments and buyer roles. Tools You’ll Use - Google Suite - Slack - Adobe Creative Suite What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer - Base annual salary range of $120,000 to $135,000, commensurate with experience - Eligibility for annual bonus based on performance and company success - 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) - Company-paid life insurance - Traditional and Roth 401k plans - Paid parental leave - Learning & development opportunities with company reimbursement for eligible educational expenses - Working abroad opportunities - Volunteer days off - Flexible scheduling - Up to $300 reimbursement for initial equipment to set up hybrid work environment - Generous PTO and holiday schedule - Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.

• Lead the design, implementation, and evolution of reliable, scalable platform infrastructure supporting the company’s SaaS products and APIs. • Partner with engineering teams to evolve platform architecture over time, supporting safe system decomposition, service ownership, and scalable service boundaries. • Architect and maintain infrastructure-as-code frameworks and automation standards to ensure consistency and repeatability across environments. • Establish and refine monitoring, alerting, logging, and observability practices to proactively detect and resolve system issues. • Own and improve incident response frameworks, root cause analysis processes, and post-incident reviews, driving systemic improvements. • Define and guide service level objectives (SLOs), service level indicators (SLIs), and error budgets to support reliability-driven decision-making. • Partner with Engineering teams to embed reliability, operability, and scalability considerations into system architecture and deployment workflows. • Lead improvements to CI/CD pipelines, deployment automation, and platform tooling to increase developer velocity and reduce operational friction. • Drive capacity planning, performance optimization, and scaling strategies to ensure platform readiness for growth and peak usage. • Collaborate with Security and Engineering leadership to ensure platform resilience, data protection, and compliance best practices are embedded in infrastructure design. • Provide technical leadership and mentorship to engineers across teams, influencing platform standards and architectural best practices.

• Build authentic, long-term relationships with venue leaders, ticketing teams, marketers, and executive stakeholders across target markets. • Engage prospective customers through consultative discovery conversations focused on understanding operational challenges, goals, and decision drivers. • Lead discovery discussions to uncover how organizations manage ticketing, audience data, integrations, and reporting today. • Help prospects articulate needs and challenges that may not yet be fully defined. • Position TixTrack solutions as enablers aligned to real operational outcomes rather than transactional product sales. • Be conversant in modern ticketing architecture, real-time audience intelligence, and integration-driven growth, and able to confidently speak to these concepts in customer conversations. • Represent TixTrack at industry conferences, events, and market-facing conversations. • Partner closely with Product, Partner Connectivity, and Customer Experience teams to translate market feedback into product and roadmap insights, ensuring smooth handoffs during evaluation, onboarding, and early adoption phases that maintain continuity and trust throughout the buyer journey. • Act as the internal “voice of the prospect,” advocating for customer needs and market realities. • Develop and manage a pipeline of well-qualified, relationship-based opportunities. • Maintain accurate and thoughtful CRM records that capture customer context beyond deal stages. • Support deal progression through education, clarity, and confidence rather than pressure-based tactics.

• Lead, mentor, and grow the engineering team through regular one-on-ones, in-the-moment coaching, and goal-setting sessions, providing technical guidance to foster a culture of continuous improvement. • Oversee the software development lifecycle, ensuring projects are delivered on time and within scope. • Manage team capacity and workload, ensuring balanced distribution of tasks and responsibilities. • Direct your team’s execution using a servant and transformational leadership style, ensuring high velocity and quality in deliverables. • Participate in architectural discussions, code reviews, and troubleshooting to maintain high-quality code. • Partner with product managers and designers to define project requirements and implement the Empowered Product Team model, ensuring alignment on goals and shared understanding of project vision. • Foster long-term thinking and creative solutions that enhance customer experiences and drive product success. • Proactively identify opportunities for process improvements, automation, and optimization to enhance team effectiveness while maintaining high velocity, ownership, and accountability. • Represent your engineering team in cross-functional projects and engage with other leaders and stakeholders to advocate for the team’s needs and contributions. • Stay current with technology trends and engineering best practices. • Encourage the team to explore new methodologies and tools. • Identify and recommend organizational changes to improve team effectiveness and overall productivity. • Promote a culture of experimentation and iteration in the software development process, encouraging innovation and creative problem-solving.

• Act as the primary strategic bridge between Product and Customer Success/Strategy & Growth. • Move the organization away from "roadmap negotiation" toward objective-based planning. • Partner with the CTO to translate our Product Vision into actionable quarterly strategies, roadmaps, and goals. • Bring rigor to our decision-making. Data is your compass; you will drive the research, market data, and feedback loops that inform why we build what we build. • Move beyond traditional backlog management to deep coaching. Dedicate significant bandwidth to further developing our Product Managers into excellent product thinkers who own value and viability, while aligning the team around a shared product management approach. • Foster a culture of "missionaries, not mercenaries," where teams are accountable for business outcomes (retention, revenue), not just feature output. • Guide the team in adopting modern discovery techniques to validate ideas before we build, ensuring we only ship what matters. • Manage the "Build vs. Partner" decisions as we expand our ecosystem. • Collaborate with the VP of Engineering to ensure our team topology evolves alongside our architecture and team growth. • Partner with the VP, Customer Experience to manage customer-facing product rollouts and coordinate feedback to ultimately sustainably improve customer satisfaction in our products. • Treat our infrastructure, platform, and developer experience as a product, understanding that speed, quality, and reliability are features our customers feel. • Protect the team's focus. You will be the shield that prevents stakeholder thrash, allowing your PMs to focus on deep work while you manage executive expectations.