Ticket Sales Optimization: TixTrack can help increase ticket sales, optimize pricing, and better manage inventory.
Platform Support Engineer – Australian Capital Cities
Location
Australia
Posted
24 days ago
Salary
A$110K - A$145K / year
Seniority
Senior
Job Description
Platform Support Engineer – Australian Capital Cities
TixTrack
• Observe and monitor platform health daily using Datadog, reviewing alerts, SLO burn rates, and system indicators, at the start of each shift; • Expand SLO coverage and reporting, maintaining visibility into SLO status, and proactively surfacing violations; • Tune monitors and alert thresholds to maximize signal and minimize noise, and document findings and changes; • Identify and close observability gaps, instrumented failure modes, missing dashboards, and blind spots, surfaced through incidents, and CX feedback; • Author and maintain runbooks for failure modes and support workflows encountered during AUS hours; • Perform access management and onboarding/offboarding tasks across Cloudflare, Datadog, and Mailgun; • Participate in the Platform team's tier-2 on-call rotation during AUS working hours and conduct initial triage and activate the appropriate escalation path when warranted; • Sync weekly with the AUS Customer Experience team to surface observability gaps, runbook holes, and advance notice of upcoming customer activity; • Other duties as required.
Job Requirements
- Tertiary degree in Computer Science, Computer Engineering, or Information Technology, or equivalent experience
- 3 + years of successful experience in a Site Reliability Engineering, Platform Support, DevOps, or an observability-focused role within a SaaS environment
- Hands-on experience with Datadog or comparable observability platform monitors, dashboards, logs, APM, SLO’s
- Possess the ability to identify patterns in platform behaviour and translate insights into actionable monitoring, documentation, and systems improvement
- Proven success of sound judgement in issue triage, ability to distinguish signal from noise, escalate appropriately, and communicate clearly under pressure
- Familiarity with industry regulations, and relevant operational guidelines; Preference for experience with Cloudflare, Mailgun and/or similar operational tools
- Familiar with Azure infrastructure and cloud networking fundamentals
- Experience working within a GitOps infrastructure-as-code- environment
- Previous exposure to incident management frameworks and post incident practices
Benefits
- Fully remote work environment
- Company-provided computer equipment
- Company contribution toward phone and internet expenses
- 12% superannuation
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