LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry. We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth. Role: Support Associate Location: US - Remote Role Type: Temporary Reports To: Sr Manager, Support About the role As a Support Associate, you will review applications for potential LTK Creators and set LTK Creators and Shoppers up for success by delivering fast, accurate, technical assistance. You will diagnose problems and technical questions around LTK platforms, and serve as the first escalation point for our LTK creators. As a Support Associate, you are an expert in understanding and, more importantly, communicating complex technical issues to LTK consumers, creators, and internal team members. During a typical day, you will process LTK Creator applications, monitor support ticket inboxes, answer basic support questions, and escalate any larger issues as needed. How you will make an impact - Review LTK Creator applications - Answer technical tickets from both internal and external sources - Triage issues and escalate to leadership as needed - Identify and escalate critical problems - Provide helpful tips and resources to LTK creators and consumers - Provide clear documentation of best practices - Educate and evangelize LTK best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives. What you will bring to LTK - Experience communicating technical concepts to non-specialists - Experience troubleshooting basic technical issues - Experiencing working within tight turn times & identifying trends - Basic understanding of digital marketing technologies - An understanding of social media and influencer marketing - Experience with Zendesk or other ticketing systems - Understanding of popular blogging platforms and familiarity with other content management systems - A mindset focused on seizing opportunities and moving with urgency - Dedication to fierce prioritization and operational excellence - Adaptability to a dynamic, fast-moving environment - A growth mindset and openness to feedback - Professional Characteristics: - Have a passion for helping people and a driving curiosity to explore problems and questions of all types. - Needs be analytical, possess the critical thinking skills necessary to find solutions, and be capable of working efficiently with limited supervision. - Act as an advocate for the client by viewing the world from their point of view, and ensuring we have set the client up for success. - Curious - Empathetic - Detail, action oriented and self starter - Client advocate (obsessed with creating a positive experience for LTK consumers, creators, and team members.) - Excellent organizational and time management skills - Excellent verbal and written communication skills - Sense of urgency - Ability to work individually and in a team environment - Ability to interact professionally with a diverse group: consumers, creators, managers, and coworkers #LI-AJ1 What we offer - The opportunity to be part of the leading global company in creator commerce - A remote-first, productivity-first environment - Competitive compensation and benefits package to meet the needs of you and your family - 401(k) with LTK company matching - Medical Insurance, Vision Insurance, Dental Insurance - Paid Maternity Leave and Paid Paternity Leave - Summer Fridays and Flexible PTO About LTK Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents. Our mission To empower the world’s premium lifestyle Creators to achieve maximum economic success. Our values - Here to win - Commit to the journey - Work well Commitment to diversity LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture. For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment. Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees. LTK is an Equal Opportunity Employer. #LI-Remote

• Personalize Client Websites: Use your CSS skills to make our product look and feel right at home on client websites, ensuring everything is visually appealing and user-friendly. • Enhance Functionality: Bring your expertise in JavaScript and HTML to add custom features and improvements, making our product even better for our clients. • Client Communication: Partner with clients, understand what they need, and provide the right technical solutions. • Database and CRM Integration: Set up and fine-tune database and CRM connections to keep data flowing smoothly and operations running efficiently. • Tool Configuration: Adjust our in-house tools to fit client needs and ensure everything launches without a hitch. • API Integration: Use REST APIs to connect our product with other services, boosting its capabilities. • Data Processing: Work with data using Python, SQL, and JavaScript to turn raw information into clear and insightful presentations. • Manage Projects: Juggle multiple tasks and priorities, ensuring top-notch results on time. • Customer Support: Use Zendesk to oversee support tickets, providing quick and effective solutions to client issues.

• Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email) • Triage and prioritize inbound issues, ensuring clear ownership and timely responses • Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details • Provide initial troubleshooting or workarounds to unblock customers quickly • Escalate more complex issues to internal teams with crisp summaries and context • Document learnings and contribute to internal and external knowledge bases • Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

The Support Coordinator is responsible for assisting the care/case managers with non-clinical activities such as creating cases and events; managing authorizations; providing telephonic outreach to members, providers and community-based organizations; handling member mailings; faxing clinical requests and Individual Health Care Plans on behalf of the care/case managers. The Support Coordinator is assigned to a specific clinical team (such as Care Management, Utilization Management, Behavioral Health, etc.) and may have additional departmental responsibilities. Duties and Responsibilities: - Provides excellent quality customer service to our members and/or providers relating to authorization updates, questions/issues such as coordinating care, DME outreach, scheduling appointments, and screen assessments to identify risk factors which need closer intervention - Handles calls to and from providers regarding authorizations, referrals, visits, tests, and faxed care plans - Manage requests from members, providers, call centers and care management teams regarding initial authorizations, authorization updates and/or corrections - Complete member and provider notification calls - Escalates calls to appropriate departments which may include but is not limited to inbound/outbound calls on behalf of Care Managers - Manages a large volume of tasks and caseloads from multiple queues - Meets/Exceeds all performance, quality and productivity measures - Builds sustainable relationships of trust through open and interactive communication with internal and external customers - Documents accurate member information in compliance with our internal procedures - Follows established policies and procedures to ensure member and provider issues are addressed timely and accurately - Timely communicates member issues or needs and monitors screening of members effectively to improve quality and cost outcomes - Complies with HIPAA requirements and maintains Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information, and adheres to local, state, federal and Healthfirst specific compliance and regulatory guidelines - Additional duties as assigned Minimum Qualifications: - High School diploma or GED from an accredited institution - Prior experience in a customer service environment - Working experience in a fast-paced environment - Proficient in Microsoft Office Suite applications including Excel, Word, and Outlook Preferred Qualifications: - Language preferences - Spanish, Russian, French, Creole, Mandarin, Cantonese. - Knowledge of medical terminology - Experience in managed care or other area of the healthcare industry working in a Call Center environment or Care/Case Management Department - Experience navigating multiple technologies including a Customer Relationship Management System (i.e., locate information, route future actions, notate resolutions, update member information, etc.) - Proven track record of exercising independent thinking, problem solving and achieving goals - Excellent verbal and written communication and the ability to document grammatically correct emails, communications, and presentations WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: - Greater New York City Area (NY, NJ, CT residents): $40,200 - $54,570 - All Other Locations (within approved locations): $34,900 - $52,000 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.