Thomson Reuters

Manage third-party and internal relationships to adhere to publishing schedules and quality standards and ensure timely content delivery.

• Researching, writing and maintaining clear, current, and practical legal content aligned with market practice and customer needs, and business objectives. • Reviewing and editing content written by others, whether by colleagues or external expert contributors. • Keeping up to date with legal, practice and market developments to ensure content remains accurate, relevant and aligned with business objectives. • Using your legal expertise to support the development of customer-focused Thomson Reuters' AI-powered legal solutions. • Using your legal expertise and editorial skills to support the development and application of internal AI editorial tools. • Ensuring that you develop and maintain an excellent understanding of the legal market, our customers and their emerging needs, and competitors.

• Research, write and maintain clear, current, and practical legal content • Review and edit content written by others • Keep up to date with legal and market developments • Use legal expertise to support the development of customer-focused AI-powered legal solutions • Develop and maintain relationships with lawyers and industry groups

Senior Software Engineer, Agentic AI Hybrid Canada, Toronto, Ontario Full time JREQ194264 Senior Software Engineer, AI Are you ready to shape the future of AI-driven content technology while leading cutting-edge innovation in a mission-critical role? Do you thrive in environments where your technical expertise can directly impact how the world's leading professionals access and utilize information? We are seeking a talented, self-driven and highly motivated Software Engineer, AI to join the Corporates Tax and Trade team in Toronto. In this role, you will develop scalable and innovative solutions using AI and Machine Learning on a rapidly growing line of products. You will work closely with Product Management, Technology and our Labs teams to enable our customers to build successful AI driven features and products to take their business to the next level. About the Role In this opportunity as Senior Software Engineer, AI you will perform the following responsibilities Development & Implementation - Develop and maintain AI/ML features under the guidance of senior team members - Implement machine learning models and integrate them into software applications - Write clean, well-documented code following established coding standards - Participate in the full software development lifecycle for AI/ML projects - Assist in building data pipelines and preprocessing workflows - Support model deployment and monitoring activities Collaboration & Growth - Work closely with senior engineers to understand AI/ML system architecture - Collaborate with data scientists to implement proof-of-concept models - Participate in code reviews and incorporate feedback to improve code quality - Attend team meetings and contribute to technical discussions - Document development processes and create technical specifications - Stay updated on AI/ML trends and technologies through continuous learning Performance & Optimization - Monitor and optimize model performance, latency, and resource utilization - Implement A/B testing frameworks for AI/ML features - Debug and troubleshoot complex AI/ML systems in production environments - Ensure models are robust, reliable, and perform well at scale - Software Engineering Excellence: - Write clean, well-tested, and maintainable code in Python (or other relevant languages). - Develop and integrate RESTful APIs and microservices to expose AI/ML capabilities to internal and external systems. - Implement robust monitoring, logging, and alerting for AI/ML models and systems in production. - Optimize model inference for speed and efficiency. - Contribute to the full software development lifecycle, from requirements gathering and design to deployment, monitoring, and maintenance. Technical Foundation - Programming Languages: Proficiency in Python; familiarity with Java, JavaScript, or C++ is a plus - ML Basics: Understanding of fundamental machine learning concepts and algorithms - Frameworks: Basic experience with at least one ML framework (TensorFlow, PyTorch, scikit-learn) - Software Development: Knowledge of version control (Git), testing, and debugging - Data Handling: Experience with data manipulation using pandas, NumPy, or similar libraries - Databases: Basic SQL knowledge and understanding of database concepts About You You're a fit for the role of Senior Software Engineer, AI if you have the following required qualifications: Educational Background - Bachelor's degree in Computer Science, Software Engineering, Data Science, or related field - Proven experience designing, building, and deploying production-grade agentic AI workflows — including multi-step reasoning, tool/API orchestration, and LLM-as-judge or eval-driven quality gates — serving real end users at scale. - Coursework or projects involving machine learning, statistics, or data analysis - Understanding of software engineering principles and object-oriented programming - 1+ years of professional software development experience - Professional, academic or personal projects demonstrating AI/ML implementation - Experience in software development or data science (preferred) - Experience with cloud platforms (AWS, GCP, Azure) is a plus This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization. What’s in it For You? - Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. - Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. - Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. - Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. - Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. - Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. - Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. For Ontario, Canada, the base compensation range for this role is $100,000 CAD - $145,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

• Be a deep product expert on our AI-enabled CoCounsel Legal suite of products • Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters • Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements • Develop and deliver enablement for customers in partnership to serve our digital strategy • Develop and deliver enablement to educate Thomson Reuters employees • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives • Effectively partner with all relevant internal and external partners and stakeholders • Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately

• lead a team of Product Success Managers with customers across the CoCounsel Legal suite • directly own a focused portfolio of enterprise and strategic customers • coach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins • focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • be a deep product expert on the AI enabled CoCounsel suite of products • deliver all aspects of the customer success motion to assigned customers • co-create customer success plans, deliver executive business reviews, demonstrate value, identify and mitigate risk while retaining and growing customer relationships • develop enablement for customers in partnership to serve our digital strategy • build and present business plans, report on market and competitor activities • represent Customer Success in cross-functional meetings

• Develop commercial legal and compliance content • Write and edit legal resources • Assist in the editorial development of Practical Law products • Establish and maintain relationships with law firm contributors • Write and edit content for Practical Law’s companion magazine • Stay informed of legal issues to ensure content is timely • Develop relationships with lawyers and legal professionals • Support AI initiatives

• Join discovery calls with sales executives to understand prospect challenges and identify how CoCounsel Legal’s capabilities address their needs. • Align product features to the prospect’s vision and operational requirements. • Demonstrate CoCounsel Legal solutions to potential customers, showcasing how technology can transform legal workflows. • Communicate the value and vision of legal technology for legal departments and how it fits within the broader transformation of legal operations. • Share customer experiences that highlight the effectiveness and unique differentiators of CoCounsel Legal’s tools in solving business challenges. • Use business value calculators to help prospects quantify the benefits of adopting CoCounsel Legal solutions. • Collaborate closely with professional services and data security teams during the sales process. • Innovate and bring forward new ideas to demonstrate the impact of technology in legal operations. • Maintain and update sales opportunities and activities in Salesforce. • Meet and exceed quarterly and annual sales targets for CoCounsel Legal solutions.

• Own and grow a defined territory of Canadian Federal Government accounts, developing multi-year account plans aligned to departmental mandates and Treasury Board priorities • Drive net-new revenue by identifying and closing opportunities for Thomson Reuters' AI-enhanced products, including CoCounsel (generative AI legal research), Westlaw Edge Canada, Practical Law, and government-specific compliance and risk solutions • Lead the full sales cycle — from prospecting and discovery through demonstration, proposal, negotiation, and close — using consultative selling techniques tailored to complex public sector buying processes • Leverage the Government of Canada's AI adoption strategy, including the Directive on Automated Decision-Making, to position Thomson Reuters solutions as mission-critical tools for legal and compliance teams • Act as a trusted advisor to federal clients on AI in legal research, regulatory compliance, and government intelligence, translating technical capabilities into clear departmental business value • Deliver compelling product demonstrations showcasing AI-driven features such as natural language legal research, document drafting assistance, regulatory change monitoring, and predictive analytics • Partner with AI product specialists and solutions engineers to address technical due diligence, security assessments, and AI governance requirements unique to the Government of Canada • Educate clients on responsible AI use, data residency, and privacy compliance relevant to federal procurement, including alignment with the Privacy Act, Bill C-27, and TBS AI guidance • Navigate and leverage federal procurement vehicles including the NMSO, ProServices, and other supply arrangements to streamline contract execution • Build and maintain executive-level relationships across target departments including Justice Canada, Public Safety, CRA, IRCC, GAC, DND, PCO, and Treasury Board Secretariat • Collaborate with government relations professionals, lobbyists, and procurement advisory firms supporting federal buying decisions • Manage pipeline accuracy and forecast activity in Salesforce CRM, delivering regular reporting on territory performance, market intelligence, and competitor activity • Partner with Customer Success and Professional Services teams to drive post-sale adoption and satisfaction, reducing churn and maximizing renewals • Conduct regular business reviews with key accounts to identify expansion opportunities and align Thomson Reuters' product roadmap to client priorities • Champion the voice of the customer internally by providing product feedback to AI and development teams based on federal sector insights

• Contribute to technical decision-making and product direction • Design and ship client-facing REST APIs • Build scalable cloud services processing millions of documents • Collaborate cross-functionally with engineers, product managers, and legal experts • Mentor junior engineers and contribute to team culture