Thomson Reuters is a global company that specializes in providing intelligent information to businesses and professionals in the financial, legal, tax, accounti
Product Success Manager
Location
New York + 3 moreAll locations: New York | Michigan | Minnesota | Texas
Posted
3 days ago
Salary
$93.1K - $172.9K / year
Seniority
Senior
Job Description
Product Success Manager
Thomson Reuters
• Be a deep product expert on our AI-enabled CoCounsel Legal suite of products • Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters • Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements • Develop and deliver enablement for customers in partnership to serve our digital strategy • Develop and deliver enablement to educate Thomson Reuters employees • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives • Effectively partner with all relevant internal and external partners and stakeholders • Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately
Job Requirements
- Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline)
- Master's degree or J.D. is a plus
- Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
- Demonstrate skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable
- Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus
- Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows; particularly as they apply to legal research, drafting, and analysis
- Understanding legal workflows, terminology, and common challenges
- Ability to travel 25%
Benefits
- Flex my way supportive workplace policies
- Flexible work arrangements including work from anywhere for up to 8 weeks per year
- Comprehensive benefit plans including flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Optional hospital, accident, and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
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