Thomson Reuters logo
Thomson Reuters

Thomson Reuters is a global company that specializes in providing intelligent information to businesses and professionals in the financial, legal, tax, accounti

Product Success Manager

Location

New York + 3 moreAll locations: New York | Michigan | Minnesota | Texas

Posted

3 days ago

Salary

$93.1K - $172.9K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Product Success Manager

Thomson Reuters

• Be a deep product expert on our AI-enabled CoCounsel Legal suite of products • Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters • Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements • Develop and deliver enablement for customers in partnership to serve our digital strategy • Develop and deliver enablement to educate Thomson Reuters employees • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives • Effectively partner with all relevant internal and external partners and stakeholders • Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately

Job Requirements

  • Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline)
  • Master's degree or J.D. is a plus
  • Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
  • Demonstrate skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable
  • Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus
  • Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows; particularly as they apply to legal research, drafting, and analysis
  • Understanding legal workflows, terminology, and common challenges
  • Ability to travel 25%

Benefits

  • Flex my way supportive workplace policies
  • Flexible work arrangements including work from anywhere for up to 8 weeks per year
  • Comprehensive benefit plans including flexible vacation
  • Two company-wide Mental Health Days off
  • Access to the Headspace app
  • Retirement savings
  • Tuition reimbursement
  • Employee incentive programs
  • Resources for mental, physical, and financial wellbeing
  • Optional hospital, accident, and sickness insurance paid 100% by the employee
  • Optional life and AD&D insurance paid 100% by the employee
  • Flexible Spending and Health Savings Accounts
  • Fitness reimbursement
  • Access to Employee Assistance Program
  • Group Legal Identity Theft Protection benefit paid 100% by employee
  • Access to 529 Plan
  • Commuter benefits
  • Adoption & Surrogacy Assistance
  • Tuition Reimbursement
  • Access to Employee Stock Purchase Plan

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