Thomson Reuters logo
Thomson Reuters

Thomson Reuters is a global company that specializes in providing intelligent information to businesses and professionals in the financial, legal, tax, accounti

Manager, Product Success – CoCounsel Legal

Location

New York + 3 moreAll locations: New York | Michigan | Minnesota | Texas

Posted

3 days ago

Salary

$147K - $273K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Manager, Product Success – CoCounsel Legal

Thomson Reuters

• lead a team of Product Success Managers with customers across the CoCounsel Legal suite • directly own a focused portfolio of enterprise and strategic customers • coach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins • focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • be a deep product expert on the AI enabled CoCounsel suite of products • deliver all aspects of the customer success motion to assigned customers • co-create customer success plans, deliver executive business reviews, demonstrate value, identify and mitigate risk while retaining and growing customer relationships • develop enablement for customers in partnership to serve our digital strategy • build and present business plans, report on market and competitor activities • represent Customer Success in cross-functional meetings

Job Requirements

  • 3+ years leading or managing Customer Success teams (SaaS preferred)
  • experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus
  • demonstrated passion for developing people and building high-performing teams
  • proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
  • hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)
  • prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
  • understanding of legal workflows, terminology, and common challenges
  • functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis
  • strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins
  • strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving
  • demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable
  • Bachelor’s degree required; master’s degree or J.D. is a plus
  • Ability to travel 25%

Benefits

  • Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
  • flexible work arrangements, including work from anywhere for up to 8 weeks per year
  • comprehensive benefit plans to include flexible vacation
  • two company-wide Mental Health Days off
  • access to the Headspace app
  • retirement savings
  • tuition reimbursement
  • employee incentive programs
  • resources for mental, physical, and financial wellbeing

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