Thomson Reuters is a global company that specializes in providing intelligent information to businesses and professionals in the financial, legal, tax, accounti
Manager, Product Success – CoCounsel Legal
Location
New York + 3 moreAll locations: New York | Michigan | Minnesota | Texas
Posted
3 days ago
Salary
$147K - $273K / year
Seniority
Senior
Job Description
Manager, Product Success – CoCounsel Legal
Thomson Reuters
• lead a team of Product Success Managers with customers across the CoCounsel Legal suite • directly own a focused portfolio of enterprise and strategic customers • coach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins • focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • be a deep product expert on the AI enabled CoCounsel suite of products • deliver all aspects of the customer success motion to assigned customers • co-create customer success plans, deliver executive business reviews, demonstrate value, identify and mitigate risk while retaining and growing customer relationships • develop enablement for customers in partnership to serve our digital strategy • build and present business plans, report on market and competitor activities • represent Customer Success in cross-functional meetings
Job Requirements
- 3+ years leading or managing Customer Success teams (SaaS preferred)
- experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus
- demonstrated passion for developing people and building high-performing teams
- proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
- hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)
- prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
- understanding of legal workflows, terminology, and common challenges
- functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis
- strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins
- strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving
- demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable
- Bachelor’s degree required; master’s degree or J.D. is a plus
- Ability to travel 25%
Benefits
- Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
- flexible work arrangements, including work from anywhere for up to 8 weeks per year
- comprehensive benefit plans to include flexible vacation
- two company-wide Mental Health Days off
- access to the Headspace app
- retirement savings
- tuition reimbursement
- employee incentive programs
- resources for mental, physical, and financial wellbeing
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