Think Company

Senior Content Strategist (Conversational Design & Writing) Remote, Eastern Time Zone Design+ Remote Full-time We’re looking for a Senior Content Strategist to shape AI-powered and human-centered experiences across digital products. You’ll define how systems communicate by designing intelligent, responsive interactions that feel natural, clear, and useful. In this role, you’ll bring expertise in conversational design, crafting dialogue for chatbots and AI assistants that builds trust and clarity. You’ll extend that thinking across product experiences by guiding UX writing, voice and tone, and scalable content systems. Ultimately, you’ll help design not just what products say, but how they think, respond, and connect with users. This role is centered on product and UX content strategy. While adjacent, experience in social media, marketing, PR, or traditional copywriting is not the focus of the work our clients partner with us to solve. Quick Facts Location: Remote-first (U.S. – East Coast) Employment Type: Full-time, Exempt Travel: Occasional travel for in-person company gatherings in Philadelphia Salary Range: $72,000 – $110,000 What You’ll Do - Define and drive content strategy across product experiences, from onboarding flows to advanced workflows, including conversational interactions - Craft clear, purposeful product content across interfaces and natural language experiences - Lead content design for complex initiatives, owning end-to-end execution across platforms, including UI, chat, voice, and multimodal experiences - Collaborate with product managers, engineers, researchers, and designers to create cohesive, intuitive user experiences - Develop and scale voice and tone systems, content frameworks, and reusable patterns for consistency across products - Use research, behavioral data, and usability insights to continuously improve user interactions and outcomes - Identify and lead opportunities to evolve product language, taxonomy, and information architecture, while establishing content workflows, governance models, and scalable systems across teams What You Bring - Experience shaping content for digital products, including UX writing, content design, or content strategy - Ability to design for both interface-based and conversational experiences, such as chatbots, voice assistants, or similar systems - Proven skill in designing conversational flows, including concepts like intent recognition, turn-taking, and fallback strategies - A user-centered approach to language. You think about what users need to do and how content helps them succeed - Strong foundation in building scalable voice and tone systems and structured content frameworks - Clear and collaborative communication style, with the ability to align stakeholders and advocate for content decisions - Comfort navigating complex or ambiguous environments and bringing clarity through systems thinking Nice-to-Haves - A background in linguistics, writing, psychology, communication, human-computer interaction, or a related field - Experience writing scripts or screenwriting - Exposure to consulting, agency, or other client-facing environments - Previous work creating or refining experience in the customer service space - Comfort mentoring or coaching others on UX writing or content design practices About Working at Think Company Think Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery. You’ll work with smart, kind people across disciplines and industries while gaining opportunities to grow your skills, expand your influence, and shape how we work. We offer competitive compensation, comprehensive benefits, and ongoing opportunities for learning and development. How We Work We collaborate primarily remotely, with intentional in-person time for company gatherings and client needs. Our teams balance autonomy with partnership, and we believe great work comes from trust, transparency, and shared ownership. Compensation The base pay range for this role is $72,000 – $110,000 per year.

Role Description This role is a Think Company staffing opportunity supporting front-end development for one of our enterprise clients. You’ll be fully embedded with a strategic client partner, collaborating daily with their stakeholders, working within their processes and structures, and representing Think Company through strong delivery, communication, and consulting acumen. As a Senior Front-End Engineer, you’ll build and maintain responsive, performant web applications within a cross-functional Scrum team—turning design vision into polished, accessible interfaces that serve real users at scale. What you’ll do - Build responsive, high-performance web interfaces that align with design specifications and information architecture - Collaborate with UX designers, full-stack engineers, and product stakeholders to translate business goals into polished user experiences - Establish and uphold front-end standards for performance, accessibility, and cross-browser compatibility - Create reusable UI components and patterns that scale across multiple applications - Participate actively in Scrum ceremonies—including pair programming, code reviews, estimation, and sprint planning—with a focus on continuous improvement - Integrate front-end code with application business layers, APIs, and microservices for seamless end-to-end functionality - Write clean, well-tested, maintainable code using modern engineering best practices Qualifications - Demonstrated depth of experience in front-end engineering, with strong proficiency in HTML5, CSS3, and JavaScript - Hands-on experience with React (or a comparable modern JavaScript framework) in a production environment - A solid understanding of web accessibility standards (WCAG) and practical experience resolving common accessibility issues - Experience working with RESTful services, APIs, and service-oriented architectures - Comfort with front-end tooling and workflows—linters, bundlers, pre-processors, and unit testing frameworks - Strong problem-solving and communication skills, with the ability to work effectively in a cross-functional team - A consulting mindset—you represent Think Company with professionalism, earn client trust, and navigate ambiguity with confidence Nice-to-haves - Experience building and maintaining reusable UI component libraries or design systems - Familiarity with UI/UX design principles and a collaborative approach to working with designers - Exposure to Node.js and npm scripting - Working knowledge of .NET, C#, or the Microsoft technology stack - Familiarity with object-oriented design principles (e.g., S.O.L.I.D., design patterns) - Experience with containerization tools (Docker, Kubernetes) and CI/CD pipelines - Exposure to database technologies such as SQL, Sybase, or caching tools like Redis Benefits - Competitive compensation - Comprehensive benefits - Ongoing opportunities for learning and development Company Description Think Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery. You’ll work with smart, kind people across disciplines and industries while gaining opportunities to grow your skills, expand your influence, and shape how we work. How we work We collaborate primarily remotely, with intentional in-person time for company gatherings and client needs. Our teams balance autonomy with partnership, and we believe great work comes from trust, transparency, and shared ownership. AI is becoming a foundational part of how we work at Think Company. Team members are expected to use AI tools responsibly, stay curious about advancements, and participate in training and enablement as part of their growth. Interested? If building fast, accessible interfaces for complex systems sounds like your kind of challenge, we’d love to hear from you. Take a few minutes to send in your application—and tell us what you’re excited to build next.

Role Description This role is a Think Company staffing opportunity supporting complex cloud and DevOps initiatives for one of our enterprise clients. You’ll be fully embedded with one of our strategic client partners, collaborating daily with their stakeholders, working within their processes and structures, and representing Think Company through strong delivery, communication, and consulting acumen. In this role, you’ll lead projects from planning through delivery, partnering across technical teams and stakeholders to bring clarity, alignment, and measurable outcomes. This is a strong fit for someone who combines hands-on project leadership with a consultative, customer-first mindset. - Location: Remote U.S. – East Coast - Employment type: Contract (6 months, with potential for full-time conversion) - Travel: None - Compensation: $50–$75/hr Qualifications - Experience leading IT or digital projects involving cloud infrastructure or DevOps environments - Experience working with AWS and/or Azure cloud platforms - Ability to manage complex projects across distributed teams using Agile, Scrum, Kanban, or Waterfall approaches - Strong communication skills, with the ability to align technical and non-technical stakeholders - Comfort navigating ambiguity and driving clarity in fast-moving environments - Experience using project management tools such as Jira, Confluence, or Microsoft Project - A consultative mindset—you connect technical delivery to business outcomes - A strong customer-first approach, with the ability to build trust, align stakeholders, and drive successful delivery outcomes Requirements - Lead end-to-end delivery of cloud and DevOps projects, ensuring alignment on scope, timelines, and outcomes - Partner with cross-functional teams to translate business goals into clear project plans and execution strategies - Manage risks, dependencies, and priorities across multiple stakeholders and workstreams - Facilitate project rituals (e.g., sprint planning, standups, stakeholder updates) to maintain momentum and transparency - Guide issue resolution and escalation management related to scope, schedule, and budget - Act as a trusted partner to stakeholders by providing clear communication, insights, and recommendations - Ensure project deliverables create measurable business value and align with broader strategic goals Nice-to-Haves - Familiarity with cloud migrations, automation, or DevOps practices - Certifications such as PMP, CSM, AWS Cloud Practitioner, or Azure Fundamentals - Experience in consulting, agency, or client-facing environments Company Description Think Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery. You’ll work with smart, kind people across disciplines and industries while gaining opportunities to grow your skills, expand your influence, and shape how we work. - We offer competitive compensation, comprehensive benefits, and ongoing opportunities for learning and development. - We collaborate primarily remotely, with intentional in-person time for company gatherings and client needs. - Our teams balance autonomy with partnership, and we believe great work comes from trust, transparency, and shared ownership. - AI is becoming a foundational part of how we work at Think Company. Team members are expected to use AI tools responsibly, stay curious about advancements, and participate in training and enablement as part of their growth. If this sounds like a role where you could make an impact, we’d love to hear from you. Take a few minutes to apply and share more about your experience and what you’re looking to grow next.

Role Description As a Senior Product Designer at Think Company, you’ll help shape the interface and interaction design of enterprise products used daily by people in the field. You'll partner with cross-functional teams to bring clarity to complexity, moving designs from low-fidelity concepts to polished, developer-ready specs. This role is ideal for a designer who enjoys hands-on UI craft, thrives in structured systems, and wants to see their work directly improve how people do their jobs every day. Qualifications - Experience designing digital products or enterprise/B2B systems with complex workflows - Strong UI and interaction design skills, demonstrated through high-fidelity work and prototyping - Fluency in Figma, including component-based design and design system usage - Ability to create clear, developer-ready specs and documentation - Comfort working in cross-functional teams and collaborating closely with developers and product partners - Ability to navigate ambiguity, proactively gather requirements, and move work forward - Clear communication skills, including explaining design decisions and influencing stakeholders Requirements - Design high-quality, user-centered interfaces for a complex enterprise product - Create high-fidelity UI designs, interactive prototypes, and developer-ready specifications using Figma - Work within and extend an established design system to ensure consistency and scalability - Collaborate closely with product owners, developers, and designers to move work from concept through delivery - Translate requirements and low-fidelity concepts into clear, usable design solutions - Present design decisions and rationale to stakeholders to build alignment and trust - Support and mentor less experienced designers through feedback and collaboration Benefits - Competitive compensation - Comprehensive benefits - Ongoing opportunities for learning and development Company Description Think Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery. You’ll work with smart, kind people across disciplines and industries while gaining opportunities to grow your skills, expand your influence, and shape how we work.

• Lead, coach, and develop a team of 8–10 designers across career stages • Shape individual growth through clear feedback, career pathing, and ongoing development conversations • Guide team members in delivering thoughtful, high-quality UX and product design work • Act as a strategic advisor on client projects, helping teams navigate complexity and ambiguity • Partner with leadership to align staffing, team health, and delivery quality across projects • Build a strong, well-rounded team through hiring and onboarding • Advance design practices, including how AI tools are applied in research, design, and delivery

• Define and drive content strategy across product experiences, from onboarding flows to advanced workflows • Craft clear, purposeful product content across interfaces and natural language experiences • Lead content design for complex initiatives • Collaborate with product managers, engineers, researchers, and designers to create cohesive, intuitive user experiences • Develop and scale voice and tone systems, content frameworks, and reusable patterns for consistency across products

• Contribute to the creation of beautiful, usable, interactive prototypes (using modern tools like Figma) to communicate solutions to complex design challenges • Establish scalable and cohesive design systems for projects • Explore opportunities for AI-enhanced experiences by collaborating with clients and teams to understand how emerging technologies can improve usability, personalization, and efficiency. • Partner closely with development teams to bring designs to life with precision • Define problems and design evidence-based solutions grounded in research and best practices • Synthesize research findings into actionable project strategies • Collaborate with clients and internal teams to deliver compelling design solutions for complex products and systems • Think critically through UX challenges and craft UI solutions that stand up to testing and iteration • Act as a trusted advisor for clients, communicating design decisions and rationale clearly • Stay up to date on emerging trends, tools, and best practices in product design

• Write clear, natural conversational copy for AI-powered experiences, including prompts, responses, fallbacks, and task-based dialogue • Design conversational flows that guide users through multi-step interactions across AI systems and digital channels • Develop instructions and prompts that shape how AI agents behave, reason, and respond within complex workflows • Translate brand voice and tone frameworks into conversational behaviors that feel human and consistent • Define AI personas and behavioral guidelines that support coherent and trustworthy user interactions • Map dialogue paths and recovery strategies to help users navigate complex systems successfully • Collaborate with designers, product owners, and engineers in fast-paced product sprints to refine AI interactions and improve the overall experience

• Guide the evolution of Think Company’s Design Research practice, shaping standards, frameworks, and methodologies • Lead and mentor researchers and senior practitioners, supporting their growth as both researchers and consultants • Ensure research engagements are high-quality, client-centered, and aligned with business outcomes • Partner with Delivery leadership to identify risks, support complex engagements, and strengthen project outcomes • Collaborate with Business Development teams on proposals, pitches, and research scoping for new opportunities • Develop reusable frameworks, playbooks, and tools that improve research consistency and efficiency • Promote responsible use of AI-enabled tools and emerging research methods to enhance research impact.

Description Designing AI-powered systems requires more than good technology, it requires conversations that feel clear, helpful, and human. As a Conversational Designer, you’ll help shape how people interact with AI-assisted experiences by crafting thoughtful dialogue, guiding agent behavior, and designing conversational flows that help users accomplish real tasks. In this role, you’ll collaborate closely with designers, product owners, and developers to create AI-driven interactions that are natural, predictable, and aligned with brand voice. Your work will influence how complex systems communicate with people, making sophisticated technology easier to understand and use. Quick Facts - Location: Remote-first (U.S. – East Coast) - Employment type: Full-time, Exempt - Salary range: $72,000 – $100,000 Requirements What You’ll Do - Write clear, natural conversational copy for AI-powered experiences, including prompts, responses, fallbacks, and task-based dialogue - Design conversational flows that guide users through multi-step interactions across AI systems and digital channels - Develop instructions and prompts that shape how AI agents behave, reason, and respond within complex workflows - Translate brand voice and tone frameworks into conversational behaviors that feel human and consistent - Define AI personas and behavioral guidelines that support coherent and trustworthy user interactions - Map dialogue paths and recovery strategies to help users navigate complex systems successfully - Collaborate with designers, product owners, and engineers in fast-paced product sprints to refine AI interactions and improve the overall experience What You Bring - Experience writing for conversational interfaces such as chatbots, AI assistants, or voice systems - Ability to craft original conversational copy for AI agents rather than relying solely on AI-generated drafts - Strong UX writing or product content background with experience designing content within digital products - Experience designing conversational flows, including intent mapping, dialogue paths, and error handling - Ability to translate brand voice and tone guidelines into conversational interaction patterns - Comfortable reviewing work to maintain clarity, consistency, and usability - Strong systems thinking and an ability to connect complex product interactions into clear conversational experiences - A collaborative approach to problem-solving, with comfort working through ambiguity alongside designers, product partners, and engineers - Curiosity about emerging AI technologies and how they shape user experiences Nice-to-Haves - A background in linguistics, writing, psychology, communication, human-computer interaction, or a related field - Experience writing scripts or screenwriting - Exposure to consulting, agency, or other client-facing environments - Previous work creating or refining experience in the customer service space About Working at Think Company Think Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery. We partner with clients across industries to improve digital products and experiences that millions of people rely on every day. We’re a remote-first company that values collaboration, curiosity, and clear communication. You’ll work alongside smart, kind people across disciplines while growing your skills, expanding your influence, and contributing to how we evolve our practice. We offer competitive compensation, comprehensive benefits, and ongoing opportunities for learning and development. Interested? If this role sounds like a place where your skills and curiosity could thrive, we’d love to hear from you. Take a few minutes to apply so we can learn more about your experience designing conversations. If you have examples of conversational design, UX writing, or AI interaction work, we encourage you to include a portfolio or work samples with your application.