Think Company is a software development and experience design firm that is on a mission to help its clients “create a cohesive user experience across complex
Conversational UX Writer
Location
Pennsylvania
Posted
96 days ago
Salary
$72K - $100K / year
Seniority
Junior
Job Description
Conversational UX Writer
Think Company
• Write clear, natural conversational copy for AI-powered experiences, including prompts, responses, fallbacks, and task-based dialogue • Design conversational flows that guide users through multi-step interactions across AI systems and digital channels • Develop instructions and prompts that shape how AI agents behave, reason, and respond within complex workflows • Translate brand voice and tone frameworks into conversational behaviors that feel human and consistent • Define AI personas and behavioral guidelines that support coherent and trustworthy user interactions • Map dialogue paths and recovery strategies to help users navigate complex systems successfully • Collaborate with designers, product owners, and engineers in fast-paced product sprints to refine AI interactions and improve the overall experience
Job Requirements
- Experience writing for conversational interfaces such as chatbots, AI assistants, or voice systems
- Ability to craft original conversational copy for AI agents rather than relying solely on AI-generated drafts
- Strong UX writing or product content background with experience designing content within digital products
- Experience designing conversational flows, including intent mapping, dialogue paths, and error handling
- Ability to translate brand voice and tone guidelines into conversational interaction patterns
- Comfortable reviewing work to maintain clarity, consistency, and usability
- Strong systems thinking and an ability to connect complex product interactions into clear conversational experiences
- A collaborative approach to problem-solving, with comfort working through ambiguity alongside designers, product partners, and engineers
- Curiosity about emerging AI technologies and how they shape user experiences
Benefits
- Competitive compensation
- Comprehensive benefits
- Ongoing opportunities for learning and development
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