• Collaborates and coordinates with all members of the health care team, patient and family (or significant others) to coordinate and ensure timely and efficient delivery of required workflow, services and tasks. • Perform timely and accurate denial communications and activity; clarify communications as needed, and collect additional information in preparation for Nurse review. • Support the denial/appeal management nurse in collaborating with physicians, UM Nurses, PAS, and other members of the Interdisciplinary team, Revenue Cycle and payers to collect and relay all pertinent information to support successful appeals. • Document appeal activity according to department standards to support accurate reporting. • Research and record appeals outcomes and produce reports related to denial and appeal outcomes.

• Support the execution and follow-up of brand events and training sessions across multiple countries • Assist in planning and coordinating training schedules alongside the Training Administrator • Provide on-site and remote support for events, including low-demand sessions and special activities • Ensure proper logistics and execution of in-person events for seamless delivery • Handle travel arrangements, including flight bookings and accommodation for events • Coordinate instructor per diems (viáticos), especially for Ecuador, and track cash advances across countries • Support the Project Coordinator in updating planning changes prior to submission to the client • Ensure all logistical components are aligned and delivered on time • Assist in budget preparation for events and monitor execution against planned costs • Track and manage feeding costs (FEE adjustments) related to in-person training sessions by country • Maintain and update the Master File with cost tracking, invoicing data, and expense records • Record credit card expenses, transportation (Uber), and other operational costs accurately • Validate billing information for client charging, including fees, overtime, logistics, and freelancer costs • Support the issuance of entry sheets in coordination with the Project Manager and track invoice submission • Assist in onboarding new suppliers by collecting required documentation • Source, confirm, and follow up on supplier payments • Prepare cost reports and summaries for events • Identify opportunities to improve operational efficiency and support GP Strategies. • Ensure data accuracy and organization across all tracking files and documentation

• Manage preliminary studies in support of the RMOA • Prepare and format study deliverables that integrate outputs from experts and project teams for submission to IDFM • Ensure project document management • Monitor contractual tasks entrusted to RATP by IDFM; identify and track any changes to the scope of those tasks as required

• Completes study and site management activities as defined in task matrix, and as applicable and directed for study assigned. • Completes and documents study-specific training. • Orients and trains on any study-specific systems. • Provides in-house support during pre-study assessments and with pre-study assessment waivers, as agreed for project. • Supports to customize Site ICF with site contact details, as needed. • Performs remote review of EMR/EHR checklist and supports collection, as applicable assessments. • Verifies document collection and RCR submission status; updates site EDL and verifies site information. • Reviews patient facing materials and review translations, as directed. • Supports site staff with the vendor related qualification process, where applicable. • Provides support by ensuring system access is requested/granted and revoked for relevant site staff during pre-activation and subsequent course of the study. • Provides support to follow-up on site staff training, as applicable. • Coordinates and supports logistics for IM attendance, as directed. • Supports maintenance of vendor trackers, as directed. • Coordinates study/site supply management during pre-activation and subsequent course of the study. • Supports Essential Document collection, review and updating in systems, as applicable. • Follows up and supports on missing study vendor data like ECGs, lab samples, and e-diaries, as directed. • Supports ongoing remote review of centralized monitoring tools, as directed. • Supports Site payments processes by coordinating with various functional departments within organization and site. Supports system updates and reconciliations, as directed and follows-up on site invoices throughout the study period. • Performs reconciliation tasks on assigned trials including but not limited to CRF and query status, deviations, SAEs and safety reports, as applicable. • Verifies document collection status in company systems and drives action for missing/incomplete/expired documents and open document findings, as directed. • May perform other assigned site management tasks, as directed by CRA and as per Task Matrix. • May perform a specific role profile for FSP opportunities according to Client requests. • Maintains & completes administrative tasks such as expense reports and timesheets in a timely manner.