TerminixSIS India

• Apply analytical and technical skills to solve real-world business problems. • Work closely with stakeholders to collect, clean, analyze, and interpret data. • Contribute to the development and deployment of ML models and data-driven solutions. • Assist in the collection, cleaning, and preprocessing of large and complex datasets from various sources. • Conduct exploratory data analysis (EDA) to identify patterns, trends, and insights in the data. • Apply statistical techniques and machine learning algorithms to build predictive models. • Develop and validate machine learning models (Supervised and Unsupervised), and other categories such as Ensemble Methods, and Time-series models. • Collaborate with other data scientists and team members to define project requirements and objectives. • Communicate findings and insights effectively through visualizations, reports, and presentations. • Stay up-to-date with the latest advancements in data science, machine learning, and related technologies. • Document code, methodologies, and results clearly and concisely. • Participate in the deployment and monitoring of data science models and solutions. • Contribute to the development of data-driven products and features. • Assist in the evaluation of new data sources and technologies. • Independently plan and execute work across multiple projects, stakeholders, and functional areas.

• Develop, plan, and execute marketing programs and campaigns to promote local wildlife acquisition brands • Collaborate with product marketing teams and field operations management to create brand proposition, product/service promotions, value propositions, messages, and associated marketing strategies • Lead website and SEO strategy in partnership with external agencies to improve organic search rankings, monitor performance, and identify opportunities for ongoing improvements • Manage Google Business Profile (GBP) and local listing accuracy to ensure high visibility in local search results • Provide regular reports on SEO performance and recommend data-driven optimizations • Plan, create, and manage email campaign strategy, including list segmentation, personalization, content creation, design, and execution • Manage agency relationships, including the review and approval of proposals, budgets, and invoices, to foster strong and effective collaboration • Partner closely with the Performance Media Manager to co-develop and execute high-impact lead generation strategies across PPC, LSA, and Affiliate networks to hit key KPIs and revenue growth • Collaborate with Marketing Business Partners to execute local marketing initiatives for brand awareness, such as managing events and sponsorships for local brands • Build strong Regional/ District relationships and become a true partner, connecting field and corporate to a single mission • Develop marketing materials with the marketing services team, which may include content development which will adhere to established brand standards • Coordinate reporting of lead generation activities and analyze performance, communicating results with the sales and field operations teams • Share marketing best practices from local wildlife acquisition brands with RNA NA marketing services team • Be flexible to support and assume various roles as needed within a small team, always maintaining a partner and customer focus.

• Responsible for delivering the overall digital strategy for the residential web ecosystem. • Drives execution of strategic initiatives that improve online revenue, conversion performance, customer engagement, and business growth. • Own end-to-end website performance. • Partner with UX, CRO, SEO, and Paid Media teams to design, test, and scale seamless customer journeys. • Define business requirements, user stories, and acceptance criteria. • Manage and prioritize the website product backlog and actively participate in Program Increment (PI) planning and Agile ceremonies. • Oversee the digital experience platform ecosystem (Sitecore, GA4, Figma, and A/B testing tools). • Monitor web KPIs and customer behavior analytics.

• Subject matter expert in pest control strategies for specified market segment/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes. • Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans. • Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians. • Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met • Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan.

• Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. • Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures. • Handles customer correspondence for service, scheduling, and billing inquiries • Offers creative Home Inspection leads to qualifying customers • Cultivates and maintains ongoing customer relationships • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting • Communicates with branch personnel to resolve service and scheduling issues • Initiates outbound customer service calls for various campaigns • Handles incoming calls from technicians to provide support

• Proactively engage with customers at risk of canceling, understanding their pain points, and crafting compelling solutions that drive long-term retention. • Utilize advanced negotiation techniques to reinforce our value proposition and resolve customer concerns effectively. • Maintain deep knowledge of our products, services, and competitive landscape to provide best-in-class customer solutions. • Collaborate with internal teams (Customer Experience, Sales, Operations) to ensure a seamless retention process. • Provide superior customer service through phone, email, and text communications. • Handle advanced residential billing and service concerns with professionalism and efficiency. • Accurately update and maintain customer records as needed.

• Analyze marketing performance data to identify trends and opportunities to drive MQL growth • Contribute to the implementation of data-driven marketing strategies to achieve specific business objectives • Develop and execute learning plans focused on the systemic improvement of website performance • Design and maintain automated dashboards to provide real-time performance insights to stakeholders • Generate comprehensive reports evaluating market performance and ROI for leadership • Translate complex data sets into cohesive narratives that inform both technical and non-technical audiences • Partner with technology teams to audit and ensure the accuracy and accessibility of marketing data • Lead weekly performance review meetings to track campaign health and alignment

• Analyze marketing performance data to identify trends, opportunities, and areas for improvement in driving MQLs • Support development and implementation of data-driven marketing strategies to achieve business objectives • Support A/B tests and other experiments to optimize marketing campaigns and website performance • Develop Learning plans that allow for systemic improvement in website performance • Create and maintain dashboards to monitor key metrics and provide real-time insights to stakeholders • Develop comprehensive reports on marketing performance and ROI • Ability to tell a story through the analysis of data • Collaborate with marketing teams to align on data requirements and insights • Partner with technology and product teams to ensure data accuracy and accessibility • Communicate complex data insights to both technical and non-technical audiences • Conduct weekly/monthly meetings focused on reviewing weekly/monthly performance of marketing campaigns

• Design and lead an enterprise-wide "Voice of the Customer" (VOC) framework across all digital and physical touchpoints. • Establish closed-loop tracking mechanisms to ensure customer insights translate into documented operational and financial ROI. • Build predictive driving models linking NPS, CSAT and CVC to tangible financial outcomes, such as renewal rates, churn prevention, and expansion revenue. • Architect robust primary research and brand tracking programs to monitor market position and competitor behavior. • Identify and analyze complex datasets to provide feedback to the CDO organization on enterprise-level data requirements. • Cultivate strategic partnerships with CX Forum, Sales, Marketing, and Service delivery teams to guide decision-making based on customer signals. • Collaborate with the CX office to map cross-channel customer journeys (web, mobile, service, offline) and identify critical friction points and "moments of truth". • Design A/B tests and quasi-experiments focused on improving the end-to-end customer experience and commercial performance. • Deliver high-impact narratives and performance scorecards, quantifying root causes of customer pain points to guide leadership decision-making.

• The Strategic Operations Lead serves as a high-level strategic advisor and operator supporting the C-Suite • Manage key initiatives, streamline communication across global functions, and oversee high-stakes special projects • Collaborate directly with the Executive to define long-term priorities and ensure the function stays on track to meet annual goals • Develop systems to track performance against KPIs and company-wide objectives • Lead and execute complex, high-priority "special projects" that sit outside the scope of traditional departments • Audit and streamline internal processes to increase overall operational efficiency • Act as a "connector" between the executive team and staff, ensuring information flows smoothly and departments remain aligned • Oversee daily business operations in close collaboration with senior leadership • Strategically manage the Executive’s calendar, prioritizing engagements to ensure they are focused on the highest-value activities • Prepare materials for ELT meetings and facilitate executive-level follow-ups on all action items • Provide a neutral, data-driven perspective on company strategy and personnel issues