Title: Customer Service Representative - Site Visit Scheduler Job Description: Location: North Carolina (Remote) Pay Rate: $18.00 per hour Position Summary: The Customer Service Representative I – Site Visit Scheduler supports the Provider Site Visit team by coordinating and scheduling appointments for Site Visit Reviewers conducting Medicaid provider facility visits. This role requires frequent phone communication with providers and internal staff and demands a high level of accuracy, attention to detail, organization, and commitment to excellent customer service. Essential Responsibilities: Answer inbound calls and place outbound calls to providers and internal partners Schedule site visit appointments accurately and efficiently Document conversations clearly and thoroughly based on provider discussions Maintain a high standard of professionalism and customer service at all times Ensure accuracy and attention to detail in scheduling and documentation Utilize Microsoft Excel, Outlook, and Word to complete daily tasks Required Skills & Qualifications: Proficiency in Microsoft Office (Excel, Outlook, Word) Strong attention to detail and accuracy Excellent time management and organizational skills Professional communication skills (written and verbal) Ability to multitask and manage competing priorities Strong spatial and scheduling coordination skills Preferred Experience Appointment scheduling experience Customer service or call center experience Experience in a medical office, healthcare, or insurance environment Remote Work Statement This position is a remote, work‑from‑home role. Staffing Solutions Organization (SSO) is a remote‑friendly organization committed to fostering a culture where remote work is integral to our success. To be successful in this role, candidates must: Be available and responsive during established working hours Have a safe, private, and distraction‑free workspace Be able to fully focus on assigned job responsibilities Benefits That Support You At SSO, we invest in our employees by supporting health, financial stability, and career growth. Benefits include: Health, vision, and dental insurance 401(k) with discretionary employer match Paid time off and holidays Flexible spending accounts Additional employee perks

Role Description As a 2nd Line Support Technician, you will be primarily responsible for delivering remote technical support to end users, resolving escalated incidents from the service desk, and ensuring service excellence at every stage. The role requires strong technical ability, but equally a customer-first mindset, with particular emphasis on providing high-quality VIP support and handling sensitive or high-priority issues. You will play a key part in ensuring smooth resolution of technical challenges while representing the company’s reputation for professionalism, responsiveness, and care. On occasion, you may also be required to provide out-of-hours support for Priority 1 (P1) incidents. Duties & Responsibilities - Remote Technical Support & Troubleshooting - Resolve 2nd line tickets escalated from the service desk in line with SLAs - Provide remote support across Windows, macOS, Microsoft 365, Active Directory, Exchange, and mobile devices - Troubleshoot software, operating system, and connectivity issues via remote tools - Support account management, access rights, and security permissions - Customer Service & VIP Support - Deliver an exceptional customer experience with a service-focused approach - Provide tailored, high-touch support to VIP and executive users, ensuring rapid resolution and discretion - Act as point of escalation for complex or persistent end-user issues - Service Delivery & Collaboration - Maintain accurate ticket documentation and contribute to the knowledge base - Work with the wider TechOps team to resolve recurring issues and improve processes - Support proactive monitoring and updates to enhance system reliability - Continuous Improvement - Identify patterns and propose preventative solutions to reduce repeat incidents - Contribute to technical projects, deployments, and process documentation - Champion best practices in customer service and remote support delivery Qualifications - Proven experience in a 2nd line or remote support role within an MSP or enterprise environment - Strong knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, and Exchange - Skilled in using remote support and ticketing tools (e.g., HaloPSA, ServiceNow, Freshservice) - Demonstrated ability to handle sensitive or VIP support requests with professionalism - Excellent communication and interpersonal skills with a strong customer-service orientation - Willingness to provide occasional out-of-hours support for P1 incidents Desirable Skills - Familiarity with ITIL practices and SLA-driven environments - Exposure to Entra AD, Intune, or Endpoint Manager - Certifications such as CompTIA A+/N+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Benefits - At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face. - Employee benefits include: - Birthday as an additional PTO - 401K – 100% matching up to $5,000 - 20 paid Vacation days - Healthcare insurance - Learning & Development courses paid (Microsoft, Cisco etc) - Opportunity to work throughout the USA and internationally Equal Opportunities & Diversity Policy Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Techary’s Equal Opportunity Policy are available upon request.

Role Description We are seeking a polished and service-driven Luxury Travel Advisor to support clients in planning elevated and personalized travel experiences. This role focuses on delivering exceptional customer service, coordinating premium accommodations and cruise experiences, and ensuring a seamless journey from inquiry to return. This position is suited for individuals who value attention to detail, professionalism, and high-touch client service. Structured onboarding and ongoing development opportunities are provided. - Consult with clients to understand travel preferences and expectations - Research and coordinate luxury resorts, premium cruise lines, and curated vacation packages - Manage the reservation and confirmation process with accuracy and efficiency - Provide clear communication regarding itinerary details, travel requirements, and updates - Maintain detailed client records and documentation - Deliver proactive follow-up and service support before, during, and after travel Qualifications - Strong written and verbal communication skills - Professional demeanor with a client-first mindset - Exceptional organizational skills and attention to detail - Comfortable navigating digital booking platforms and online systems - Experience in hospitality, client services, or luxury environments is preferred but not required Benefits - Structured onboarding and advanced travel training - Access to established booking systems and supplier partnerships - Flexible remote work environment - Collaborative and service-focused team culture Company Description

Role Description Innerhalb der Tätigkeit in unserem Service Center setzt du dich dafür ein, dass unsere Kundschaft sich gut betreut und verstanden fühlt. Durch deine lösungsorientierte Arbeitsweise und Deine empathische Kommunikation hilfst Du, Herausforderungen zu meistern und langfristige, positive Beziehungen zu unseren Kunden aufzubauen. - Kundenbetreuung und Beratung: Die professionelle Betreuung und Beratung unserer Kunden in den Thalia-Filialen sowie für unsere Online-Kunden gehört zu deinen Aufgaben. Dies erledigst Du nicht nur telefonisch, sondern betreust weitere Kommunikationskanäle und beantwortest alle eingehenden Anfragen per Mail, Chat, What’s App, Fax und Brief. - Lösungsfindung: Du bist serviceorientiert und hast Spaß an der ganzheitlichen Bearbeitung sämtlicher eingehender Anfragen. - Recherchetätigkeiten: Die Recherche sowie die Aktualisierung und Pflege der Kundendaten im Warenwirtschaftssystem gehört zu deinen täglichen Aufgaben. - Kundenbedarfe: Die telefonische Bestellannahme, Analyse des Kundenbedarfs und individuelle Kaufempfehlungen sind deine Leidenschaft. Du informierst unsere Kundschaft klar und verständlich über Lösungsmöglichkeiten zu gestellten Anfragen. - Teamarbeit: Analyse von Geschäftsfällen, Kontakt mit den jeweiligen Fachabteilungen/ Lieferanten und Entwicklung von kundenspezifischen Lösungen macht dir Spaß. Qualifications - Einschlägige Berufserfahrung im Kundenservice, idealerweise im Call Center, gerne auch im Buchhandel - Starke Kunden- und Serviceorientierung sowie Umsatz- u. Qualitätsbewusstsein - Ausgeprägte Kommunikationsfähigkeit, eine gute Ausdrucksweise in Wort und Schrift sowie sicherer Umgang mit der MS-Office-Software - Schnelle Auffassungsgabe und hohe Lernbereitschaft - Bereitschaft zur Arbeit im 2-Schichtsystem (09:00 - 18:00 Uhr) sowie zur regelmäßigen Samstagsarbeit - Tätigkeit am Standort Münster oder aus dem Homeoffice, auch in Teilzeit möglich Benefits - Gestaltungsspielraum: Verwirkliche deine Ideen und gestalte aktiv die Zukunft von Thalia mit. - Persönliches Wachstum: Profitiere von diversen Weiterbildungsangeboten und individuellen Karrierewegen. - Sinnstiftende Arbeit: Dein Einsatz hat direkten Einfluss auf unsere digitale Kompetenz – insbesondere in den Bereichen e-Com, IT-Security & -Maintenance. - Agiles Arbeiten und moderne Unternehmenskultur: Arbeite flexibel und eigenverantwortlich in einem offenen, dynamischen Umfeld. - Teamspirit: Erlebe Zusammenarbeit und gegenseitige Unterstützung auf allen Ebenen. - Vielfalt und Offenheit: Wir schätzen unterschiedliche Perspektiven und fördern Diversität. - Treiber des Wandels: Gestalte als Teil von #TeamThalia mit uns die Transformation unseres Unternehmens. Company Description Bei Thalia glauben wir daran, dass Bücher und Geschichten Menschen bereichern und verbinden. Seit über 100 Jahren schaffen wir Raum für Ideen und Inhalte, die bewegen und inspirieren – in unseren über 500 Buchhandlungen, online und digital. Wir möchten, dass Lesen einfach zugänglich und erlebbar ist, und begleiten unsere Kundinnen und Kunden auf ihrem persönlichen Weg zu neuen Welten und Perspektiven. Unser Team von rund 6.800 Mitarbeitenden lebt diesen Anspruch jeden Tag. Wir übernehmen Verantwortung, teilen Wissen, lernen voneinander und wachsen gemeinsam.