Role Description SAPS LLC is hiring Retention Specialists to join our remote call center team. In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey. What You'll Do - Provide support via phone, email, and chat - Resolve cancellation requests with tailored solutions - Assist clients based on needs - Manage scheduling and case tracking Qualifications - Experience in retention, customer service, or call center roles - Strong negotiation and problem-solving skills - Ability to de-escalate and retain dissatisfied customers - Comfortable handling high call volume - Reliable internet and distraction-free workspace Benefits - Health, Dental, Vision, Disability, and Life Insurance - Paid Time Off - 401(k) Match - Employee Assistance Program

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers • Show clients the value of Yelp by highlighting their investment returns through ad performance metrics • Use strong listening and conflict resolution skills to handle escalated clients • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals

Role Description Our growing remote team is looking for outgoing and detail-oriented individuals to assist clients with travel coordination and customer support services. As a Travel Customer Engagement Specialist, you will help clients navigate the travel planning process by providing booking assistance, answering questions, and helping organize travel arrangements from start to finish. This opportunity is a great fit for individuals who enjoy communication-based work, multitasking, and helping create positive customer experiences in a remote setting. No prior travel background is required, as full training and support are included. Key Responsibilities - Assist clients with organizing vacations, cruises, accommodations, and travel packages - Research travel options and pricing using approved booking platforms and supplier systems - Review itineraries and reservation details to ensure information is accurate - Provide clients with travel support and recommendations based on their interests, schedules, and budget preferences - Respond to inquiries through phone, email, and online messaging channels in a professional manner - Handle booking updates, travel adjustments, and customer service follow-up - Maintain organized customer files, reservation records, and travel documentation - Participate in virtual team meetings, onboarding sessions, and continued training programs Qualifications - Strong communication and interpersonal skills - Ability to stay organized while managing multiple responsibilities - Comfortable using computers, online tools, and communication platforms - Reliable internet connection required - Self-motivated with strong attention to detail - Must be at least 18 years of age - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - 100% remote work opportunity - Flexible scheduling options - Comprehensive training and onboarding - Access to travel discounts, incentives, and supplier perks - Supportive and team-oriented environment - Opportunities for professional development and advancement

Role Description Estamos buscando a alguien que tome ownership real de nuestra instancia de Customer.io: que entienda cómo está hoy, que detecte lo que no funciona, y que diseñe la arquitectura de comunicación que necesitamos para escalar. No buscamos a alguien que ejecute tickets — buscamos a alguien que piense el CRM como un sistema y lo construya bien desde adentro. Esta persona va a trabajar codo a codo con Marketing, Producto, Ventas, Tech y Customer Success. El rol requiere tanto criterio estratégico como capacidad de ejecución — hay mucho por ordenar y mucho por construir desde cero. - Auditar el estado actual de Customer.io: datos, segmentos, journeys, naming y estructura general - Diseñar y documentar la arquitectura de CRM: modelo de datos, taxonomía de eventos, lógica de segmentación - Construir y optimizar journeys y automatizaciones para audiencias B2B y B2C - Gestionar y mejorar la integración entre Customer.io y el CRM de ventas (HubSpot / Salesforce) - Asegurar la calidad y consistencia de los datos en toda la cadena - Colaborar con Tech para implementar integraciones y eventos desde el producto - Trabajar con Marketing y Customer Success para traducir necesidades de negocio en lógica de CRM - Proponer y medir mejoras: deliverability, engagement, conversion y retención Qualifications - 2 a 4 años de experiencia trabajando con herramientas de CRM / marketing automation - Experiencia comprobable con Customer.io o plataformas similares (Braze, Iterable, Klaviyo) - Comprensión sólida de modelos de datos, eventos y atributos de usuarios - Experiencia integrando herramientas de marketing con CRMs de ventas (HubSpot, Salesforce u otros) - Capacidad para trabajar con equipos técnicos: leer documentación, entender APIs, participar en conversaciones de datos - Criterio para priorizar: saber qué ordenar primero y por qué - Comunicación clara — escrita y verbal — para alinearse con múltiples áreas