Terex Corporation

Role Description The Customer Success Specialist is responsible for building and maintaining strong relationships with customers to ensure they achieve their desired outcomes while using the company’s products or services. This role focuses on customer onboarding, adoption, retention, and satisfaction by serving as a trusted advisor and primary point of contact. - Serve as the primary point of contact for assigned customers, fostering long-term relationships - Guide customers through onboarding and implementation processes to ensure successful adoption - Monitor customer usage and engagement, identifying opportunities to improve satisfaction and retention - Proactively address customer concerns and resolve issues in a timely and professional manner - Collaborate with sales, product, and support teams to advocate for customer needs and drive continuous improvement - Conduct regular check-ins, business reviews, and product training sessions with customers - Track key performance indicators (KPIs) related to customer health and success - Identify opportunities for account growth, including renewals and upselling, and partner with the sales team as needed - Maintain accurate records of customer interactions and activities in CRM systems - Travel up to 25% may be required. Qualifications - Bachelor’s degree in business, communications, or a related field preferred - 2+ years of experience in customer success, account management, or a customer-facing role - Strong interpersonal and communication skills, both written and verbal - Ability to manage multiple accounts and priorities in a fast-paced environment - Problem-solving mindset with a proactive approach to customer needs - Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools preferred - Strong organizational and time management skills - Customer-focused attitude with a passion for delivering exceptional service Requirements - Maintain the highest ethical and work standards, promoting the same attributes in co-workers and others - Express thoughts clearly, both orally and in writing, using good grammar - Work with other employees willingly and in a spirit of cooperation and teamwork - Identify and communicate suggestions for work improvements - Accept responsibility and accountability for both strategic planning and successful implementation of all projects Benefits - Competitive salaries - Advancement opportunities - Full range of benefits, including paid vacation, 401(k), medical, dental, and vision

• The primary responsibility of this position is the design and field validation of electrical and camera systems and components for on/off-highway vocational mobile equipment • The creation of project timelines, scope of work documents, and work instructions are key aspects of the job • Additional responsibilities include working with suppliers to make electrical system component selections • developing, and maintaining software for PLCs/Controllers, Camera Systems • assisting production/field techs with electrical system diagnostics are all duties of the position

• design and field validation of electrical and camera systems and components for on/off-highway vocational mobile equipment • creation of project timelines, scope of work documents, and work instructions • working with suppliers to make electrical system component selections • developing and maintaining software for PLCs/Controllers, Camera Systems • assisting production/field techs with electrical system diagnostics • ability to travel up to 30-40% of time, work overtime and weekends on an as needed basis

Role Description The Technical Support Analyst will provide TIER I support to our customers and assist our Support Services Group as needed in a professional manner. Assist in the setup, configuration, and support of hardware/software. - Assist the Support Services Group with troubleshooting and problem resolution. - Assist in the installation and configuration of Soft-Pak’s software. - Assist in the installation and configuration of 3rd party tools and utilities. - Be available by cell if assistance is required by the Support Services Group or another department, outside of regular work hours. - Create basic documentation for standard tasks that are performed regularly. - Manage password updates and changes for our customers. - Learn and assist with basic IBM Iseries issues. - Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures. - Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research. Qualifications - Basic Windows, Microsoft, and PC troubleshooting skills are required. - Excellent Customer Service and strong communication skills are preferred. Requirements - Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. - Expresses thoughts clearly, both orally and in writing, using good grammar. - Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel. - Listens to understand input, feedback and concerns. - Provides complete information in an open, honest and straightforward manner. - Responds promptly and positively to questions and requests. - Works with other employees willingly and in a spirit of cooperation and teamwork. - Identifies and communicates suggestions for work improvements. - Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Benefits - Competitive salaries. - Advancement opportunities. - Full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

• The Project Coordinator II is responsible for supporting and coordinating service, installation, and aftermarket projects from planning through completion • This role works cross-functionally with Product Management, Sales, Operations, and customers to ensure successful execution of projects • The Project Coordinator II will help manage timelines, resources, and communication while ensuring projects are delivered on time, within budget, and at the required quality standards • Partner with customers and internal teams (Product Management, Sales, Operations) to document and understand project objectives, including technical and logistical requirements • Coordinate and support all phases of service, installation, and aftermarket projects, including scheduling, resource planning, and task management • Develop and maintain detailed project plans with timelines, deliverables, and assigned responsibilities • Communicate project status, risks, issues, and resolutions to internal stakeholders and external customers through clear verbal and written updates • Serve as a point of contact for project coordination activities throughout the project lifecycle • Schedule and facilitate recurring project status meetings; track action items and ensure follow-through • Monitor project progress to ensure deliverables are completed on time, within budget, and meet quality standards • Identify project risks and issues, escalate when necessary, and assist in implementing solutions • Assist in tracking project budgets and supporting cost management efforts • Document processes and contribute to continuous improvement initiatives within the service and aftermarket teams • Support cross-functional teams with reporting, data tracking, and project documentation • Assist Finance and Accounting with project-related reporting and monthly close activities as needed • 25% of travel required.

Role Description The Customer Success Jr. Analyst supports the Customer Success team in driving customer satisfaction, retention, and growth. This role focuses on analyzing customer data, assisting with onboarding processes, and helping ensure customers achieve value from the company’s products or services. The role provides critical insights and operational support to enhance the overall customer experience. - Assist in onboarding new customers by supporting implementation and training activities - Monitor customer usage data and generate reports to identify trends, risks, and opportunities - Support account health tracking by maintaining dashboards and KPIs related to customer success - Respond to customer inquiries and escalate issues to senior team members as needed - Maintain accurate and up-to-date customer records in CRM and customer success tools - Collaborate with Customer Success Managers to prepare for client meetings, reviews, and presentations - Conduct research and analysis to improve customer engagement and retention strategies - Assist with customer feedback collection and help identify areas for product or service improvement - Support renewal tracking and administrative tasks related to customer lifecycle management - Travel up to 25% required Qualifications - Bachelor’s degree in business, analytics, communications, or a related field preferred - 2 years of experience in customer success, data analysis, or a customer-facing role (internships included) - Strong analytical skills with the ability to interpret data and generate insights - Proficiency in Microsoft Excel or Google Sheets; familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus - Excellent written and verbal communication skills - Detail-oriented with strong organizational and time management abilities - Ability to work collaboratively in a team environment - Customer-focused mindset with a willingness to learn and grow in a fast-paced environment Requirements - Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others - Express thoughts clearly, both orally and in writing, using good grammar - Work with other employees willingly and in a spirit of cooperation and teamwork - Identify and communicate suggestions for work improvements - Accept responsibility and accountability for both strategic planning and successful implementation of all projects Benefits - Competitive salaries - Advancement opportunities - Full range of benefits, including paid vacation, 401(k), medical, dental, and vision

• Manage the development of new sales leads and service existing customers using the Terex Proven Sales Process • Ongoing research of local market and business activity and identify opportunities • Manage, mentor, and lead the East Region sales team to successfully execute regional goals • Manage discount levels and strive to improve company margins • Manage sales forecasts and secure sales orders according to goals • Manage controlling of expenses per agreed upon budget • Educate sales team on products, service, warranties, and technical support • Ensure sales team has access to parts personnel, field service and other team members as necessary • Demonstrate the Terex Proven Sales Process proper techniques of prospecting, researching, presenting, and quotation and specification writing • Communicate and train the sales team on features and benefits of equipment • Receive feedback on existing products and services, as well as changes, enhancements and new products • Clearly document problems, issues or deviations from standard programs • Support trade shows and customer demonstrations as appropriate

Role Description The Quality Control Technician is responsible for performing post-installation quality assessments of 3rd Eye products, including onboard computers, external cameras, monitors, radar systems, and vehicle cabling. This role ensures installation accuracy, functionality, and adherence to company standards by evaluating completed installations and providing detailed feedback to Project Managers and field technicians. This position also supports continuous improvement by identifying installation gaps, recommending process enhancements, and occasionally visiting customer sites within the waste and recycling industry to promote and maintain high-quality installation practices across 3rd Eye partners. Essential Job Functions Include - Post-Installation Quality Assessments — Execute thorough on-site and remote evaluations of 3rd Eye digital installations to verify accuracy, functionality, and adherence to company standards. - Deficiency Reporting & Corrective Action — Document installation gaps and deliver clear, actionable deficiency reports to Project Managers and field technicians to drive timely resolution. - Process & Audit Documentation — Develop, document, and maintain installation procedures and quality audit standards that improve consistency and accuracy across the 3rd Eye partner network. - Data-Driven Quality Reporting — Compile periodic reports analyzing field data, summarizing performance against quality standards, and surfacing trends to inform process improvements. - Cross-Functional Collaboration & Customer Engagement — Partner with internal teams and visit customer sites within the waste and recycling industry to reinforce installation best practices and represent the brand professionally. - Conduct visual inspections of products and installations at various stages to ensure reliability and compliance. - Provide end-user instructions and guidance for installed products when required. - Present findings from field start-ups in written and/or verbal formats. - Travel as needed (including occasional short notice travel) to customer sites and industry events. - Represent the organization professionally in all customer-facing interactions. - Attend required training sessions and workshops and may be required to lead sessions and workshops. - Perform additional duties as assigned to support departmental and organizational objectives. Qualifications - Associate’s degree, technical certification, or an equivalent combination of education and relevant work experience required (will accept 3 years of 3rd Eye installations in lieu of technical certification). - Proven experience with 3rd Eye installations required. - Minimum of five (5) years of combined experience in automotive systems, commercial electronics, and/or waste and recycling vehicle environments. - Hands-on experience with 12-volt automotive systems (minimum of two years). - Working knowledge of electronic testing tools, including voltmeters, power probes, and test lights. - Experience with commercial trucks, waste and recycling vehicles, and light-duty passenger vehicles (minimum of two years). - Strong ability to work independently while effectively following direction in a remote environment. - Self-motivated, proactive, and team-oriented with a strong work ethic and “can-do” attitude. - Strong interpersonal and communication skills, with the ability to professionally interact with customers in person and via phone. - Proficiency in using smartphones and/or Android tablets for reporting and documentation, along with strong overall computer skills. - Advanced Microsoft Excel skills required; Salesforce experience preferred. - Ability to quickly develop subject matter expertise across all company product lines, kits, and accessories. - Strong attention to detail with a disciplined approach to documentation and note-taking. - Valid driver’s license required, with the ability to maintain insurable and bondable status. Benefits - Competitive salaries. - Advancement opportunities. - Full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Role Description The Software Business Analyst I will provide software support to Soft-Pak users and employees by responding to incoming phone calls and emails. - Provide assistance to customers on the installation and/or use of the Soft-Pak software. - Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise. - Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures. - Communicate with other Soft-Pak staff on responding expeditiously to the customer's questions or problems to maintain the highest level of customer satisfaction. - Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research. - Achieve departmental performance objectives for service level and customer satisfaction. - Participate in company meetings and other training sessions. - Minimal 2-5% travel. - Participate in after-hours support rotation once approved by Supervisor. Qualifications - Bachelor’s Degree or equivalent experience is required. - Work experience in the solid (or liquid) waste and recycling industry, or similar, is preferred. - Excellent Customer Service and communication skills. - Must have a general knowledge of Microsoft Excel. - Experience using IBM Query or Crystal Reports or Microsoft Power BI is a plus. Requirements - Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. - Express thoughts clearly, both orally and in writing, using good grammar. - Work with other employees willingly and in a spirit of cooperation and teamwork. - Identify and communicate suggestions for work improvements. - Accept responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Benefits - Competitive salaries. - Advancement opportunities. - Full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Role Description Working with the relevant departments and reporting to the Engineering Manager, the Design Engineer will provide expert product design leadership and develop/detail new conveyor designs and where necessary drawing up detailed prototype testing plans. To provide product leadership on design projects and ensure a specified solution is implemented within the agreed schedule and costs. - Development and documentation of design processes for products designed within the company. - Responsible for the accuracy and successful delivery of product design projects, for the product definition and design phases, concessions and production permits. - Design, prototype, assess and review mechanical components and assemblies. - Provide support in product acceptance, testing and validation activities. - Prepare and participate in requirements and design review meetings. - Undertake analysis of mechanical components, assemblies and systems, as well as manufacturing and assembly processes. - Oversee and participate in prototyping activities. - Support of the design, manufacturing and shop floor activity when required. - Provide technical support for the company's product range across manufacturing, development and procurement. - Provide engineering support for material selection during the design and development phase, including the design and development of tests to verify performance. - Provide technical assistance to both external and internal customers, joining company representatives at customer sites as and when required. - Support the cross functional team in problem solving and troubleshooting. - Maintain a high level of technical knowledge coupled with ongoing professional development, for the joint benefit for the job holder and the business. - Work with the engineering team to oversee warranty and product return reviews. - Mentor, coach and develop engineering talent. - Undertake any other reasonable duties that may be required at the discretion of your manager. Qualifications - Bachelor’s Degree in Engineering, ideally with design experience in the heavy equipment design. - Minimum of three years of work experience in conveyor design. - Competent user of 3D Solid Modeling CAD, ideally CREO and familiarity with Product Data Management (PDM) systems. - Experience with Autocad. - Good technical expertise in mechanical and hydraulic systems. - Diligent approach to the design and development process. - Material research experience and development of processes for products especially welding, profiling and other fabrication techniques. - A good understanding of the various applications that the equipment can operate in along with an appreciation for the expected performance of the machines. - Creativity and innovative thinking. - Experience with an ERP system is a plus. - Good English communication skill, both written and spoken. - Good Presentation and interpersonal skills. Requirements - A “Can do” attitude and ability to interact with a multi-functional team. - Ability to work with others to meet deadlines. - Able to assess workload and commit to realistic timelines. - Able to select from multiple design alternatives when a clear best choice is not evident. - Able to investigate root cause of machinery nonperformance. - Can identify risks both technical and commercial with proposed product change or new product. - Position is based in Mount Vernon, MO preferably, however open to a remote option. Benefits - Salary 70-100K. - Competitive salaries. - Advancement opportunities. - A full range of benefits, including paid vacation, 401(k), medical, dental, and vision.