• Support the Consumer Insights team in managing and evolving Voice of the Customer programs across brands, including surveys tied to key customer interactions • Help build, maintain, and troubleshoot survey workflows, automations, and integrations within Qualtrics and connected platforms • Design, launch, and manage ad hoc surveys and research projects in partnership with stakeholders across marketing, product, and other business teams • Analyze quantitative and qualitative research findings to identify trends, opportunities, and actionable customer insights • Create clear, well-organized reports and presentations that translate data into meaningful recommendations for business partners • Present insights to cross-functional teams and serve as a trusted partner in helping stakeholders interpret research results • Partner with internal teams across multiple ecosystems to support their ongoing research needs and prioritize high-impact work • Collaborate closely with the Consumer Insights team to expand in-house capabilities and reduce reliance on external support where appropriate • Maintain accuracy and consistency in research execution, data handling, and reporting deliverables. • Contribute to team projects that support broader business initiatives and strategic decision-making • Complete other duties and special projects as assigned

Role Description En Coforge estamos buscando un Analista de Negocio Senior (SAP/Contabilidad) (#21344) con el siguiente perfil. - Definir y validar dinámicas contables del proyecto, asegurando alineación entre procesos de negocio, sistemas y requerimientos financieros. - Participar en mesas de diseño funcional, representando el frente contable y colaborando con equipos multidisciplinarios de IT, negocio, proveedores y otras áreas. - Analizar, documentar y validar flujos end-to-end, desde el origen del evento hasta el asiento contable, identificando impactos e integraciones entre sistemas. - Coordinar con responsables de otras aplicaciones y equipos técnicos para asegurar consistencia funcional, validación de procesos y correcta integración de información contable. Qualifications - Bachiller o titulado en Ingeniería de Sistemas, Ingeniería Industrial, Contabilidad, Administración, Tecnologías de la Información o carreras afines. - 5+ años de experiencia como Business Analyst, Analista Funcional o posiciones similares en entornos empresariales. - Capacidad para entender, analizar y validar procesos end-to-end desde eventos de negocio hasta impactos contables. - Conocimiento funcional de integraciones SAP, incluyendo IDocs, BAPIs, RFC, archivos e interfaces API. - Experiencia participando en mesas de diseño funcional y levantamiento de requerimientos de negocio. - Experiencia trabajando con equipos multidisciplinarios (IT, negocio, proveedores y equipos externos). - Capacidad para interactuar con responsables de otras aplicaciones y comprender impactos funcionales y contables entre sistemas. - Conocimiento de documentación funcional, análisis de procesos y validación de requerimientos. - Experiencia colaborando en ambientes Agile o proyectos de transformación tecnológica. - Fuertes habilidades analíticas, comunicación efectiva y gestión de stakeholders. Requirements - Experiencia en proyectos SAP con foco contable o financiero. - Conocimiento de procesos financieros, contables o ERP empresariales. - Familiaridad con integraciones entre sistemas y arquitecturas empresariales. - Experiencia en proyectos de transformación digital o modernización tecnológica. Company Description En Coforge, contratamos profesionales únicamente en función de sus habilidades y calificaciones, y no discriminamos en función de la edad, discapacidad, religión, género, orientación sexual, estado socioeconómico o nacionalidad.

Role Description We at Coforge are hiring a Mid Business Analyst (CRM/Salesforce) (#21224) with the following skill set. - Support business process analysis, stakeholder discussions, and documentation of AS-IS and TO-BE workflows aligned with CRM initiatives. - Gather and document functional requirements, user stories, acceptance criteria, and CRM-related business processes for Salesforce implementations and enhancements. - Participate in CRM implementation and improvement initiatives, supporting functional testing (QA/UAT), issue tracking, and validation with business users. - Collaborate with business and technical teams to support integrations, operational tracking, Agile ceremonies, and delivery follow-up activities. Qualifications - Bachelor’s degree in Systems Engineering, Industrial Engineering, Information Technology, Business Administration with systems focus, Marketing with CRM focus, or equivalent practical experience. - 2+ years of experience in roles such as Business Analyst, Functional Analyst, CRM Support, or similar positions. - Hands-on experience working with CRM platforms, preferably Salesforce (Sales Cloud or Service Cloud). - Experience gathering business requirements, documenting processes, and supporting functional analysis activities. - Experience creating functional documentation including use cases, user stories, workflows, and acceptance criteria. - Familiarity with functional testing (QA/UAT), issue tracking, and business validation processes. - Basic understanding of integrations, APIs, and data flows between CRM and enterprise systems. - Experience working with Agile methodologies such as Scrum and collaboration tools like Jira, ClickUp, or similar platforms. - Intermediate proficiency with Excel and documentation tools such as Visio, Draw.io, or Lucidchart. - Strong analytical, communication, organizational, and stakeholder management skills with a proactive and collaborative mindset. Requirements - Experience with Salesforce Marketing Cloud. - Salesforce certifications or CRM-related coursework. - Exposure to automotive, commercial, or customer-facing business environments. - Familiarity with Scrum practices, Agile training, or functional QA processes. Company Description At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

• Up to 50% travel may be required for this position. • Responsible for managing the standardization and migration from existing legacy MIS solutions to Enterprise MIS solutions. • Support the functional areas of Finance, Customer Service, Estimating, Planning, Purchasing, Scheduling, Shop Floor Data Collection and Shipping/Receiving. • Collaborates on material design and development, recommend changes based on experience. • Provides technical support for web-based and other delivery methods. • Identifies problems, trends, and/or performance gaps related to employee effectiveness. • Develops strategies to move the organization to a high-performance environment. • May serve as Project Manager for specific programs. • Communicates directly with key operational stakeholders to set implementation strategy. • Applies standard evaluation methodologies for measuring training effectiveness and analyzes evaluation data.