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Terex Corporation logo
Terex Corporation

--- Integrity • Respect • Improvement • Servant Leadership • Courage • Citizenship ---- Our Terex Way Values

Customer Success Jr. Analyst

AnalystAnalystFull TimeRemoteJuniorTeam 5,001-10,000Since 1933H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

27 days ago

Salary

0

Seniority

Junior

No structured requirement data.

Job Description

Customer Success Jr. Analyst

Terex Corporation

Role Description The Customer Success Jr. Analyst supports the Customer Success team in driving customer satisfaction, retention, and growth. This role focuses on analyzing customer data, assisting with onboarding processes, and helping ensure customers achieve value from the company’s products or services. The role provides critical insights and operational support to enhance the overall customer experience. - Assist in onboarding new customers by supporting implementation and training activities - Monitor customer usage data and generate reports to identify trends, risks, and opportunities - Support account health tracking by maintaining dashboards and KPIs related to customer success - Respond to customer inquiries and escalate issues to senior team members as needed - Maintain accurate and up-to-date customer records in CRM and customer success tools - Collaborate with Customer Success Managers to prepare for client meetings, reviews, and presentations - Conduct research and analysis to improve customer engagement and retention strategies - Assist with customer feedback collection and help identify areas for product or service improvement - Support renewal tracking and administrative tasks related to customer lifecycle management - Travel up to 25% required Qualifications - Bachelor’s degree in business, analytics, communications, or a related field preferred - 2 years of experience in customer success, data analysis, or a customer-facing role (internships included) - Strong analytical skills with the ability to interpret data and generate insights - Proficiency in Microsoft Excel or Google Sheets; familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus - Excellent written and verbal communication skills - Detail-oriented with strong organizational and time management abilities - Ability to work collaboratively in a team environment - Customer-focused mindset with a willingness to learn and grow in a fast-paced environment Requirements - Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others - Express thoughts clearly, both orally and in writing, using good grammar - Work with other employees willingly and in a spirit of cooperation and teamwork - Identify and communicate suggestions for work improvements - Accept responsibility and accountability for both strategic planning and successful implementation of all projects Benefits - Competitive salaries - Advancement opportunities - Full range of benefits, including paid vacation, 401(k), medical, dental, and vision

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