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Teleperformance logo
Teleperformance

Each Interaction Matters

Employee Relations Specialist

Human ResourcesHuman ResourcesFull TimeRemoteMid LevelTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

7 days ago

Salary

£37.5K / year

Seniority

Mid Level

Postgraduate Degree2 yrs expEnglish

Job Description

Employee Relations Specialist

Teleperformance

• Act as the first point of contact for managers on complex employee relations matters • Support and manage cases across the full ER spectrum including disciplinary, grievance, absence, wellbeing, and performance-related issues • Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, and more • Support the drafting and negotiation of settlement agreements • Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE • Partner closely with HR Business Partners and key stakeholders across various departments • Maintain and review HR policies and the Employee Handbook to ensure alignment with employment law

Job Requirements

  • Proven experience working in an Employee Relations or HR role
  • Strong working knowledge of UK employment law
  • Confidence advising and influencing managers at all levels
  • Excellent written and verbal communication skills
  • Ability to manage competing priorities in a fast-paced environment
  • Experience level: 2+ years ER specialist in a contact centre or 3+ years in other fast-paced industry or 4+ years HR generalist experience
  • Desirable: CIPD qualification or working towards, mediation training or accredited mediator status, exposure to Employment Tribunal preparation or early conciliation activity

Benefits

  • Ongoing mentoring by an experienced ER Manager
  • Opportunity to collaborate closely with a leading employment law firm

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