Teleperformance logo
Teleperformance

A leader in outsourced, omnichannel customer experience management, Teleperformance connects some of the world's biggest brands with their customers. Founded in

Trainer

Location

Malaysia

Posted

1 day ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Trainer

Teleperformance

Title: Trainer - Mandarin Location: MY-Remote (Cloud Campus) Requisition ID 2025-70022 Category Client Operations Country Malaysia Overview We are looking for a Trainer to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. You will initially work from home for 6 months, after which relocation to our Johor Bahru office will be required. Qualifications - Bachelor's Degree or equivalent experience in a call centre or business-related field (e.g. management, sales or tourism). - Proficiency in Mandarin and English (spoken and written). - Willingness to work from home for 6 months and relocate to Johot Bahru thereafter. - Minimum of 2 years training experience in a BPO setting. - Working experience with a premium account with either B2C or B2B is preferred. - Knowledge on instructional design is an advantage. - Usage of MS Office and typing speed of 30 WPM. Responsibilities - Facilitate a new hire class during pre-process and process training. - Facilitate necessary or required annual upskilling or refreshers with existing resources. - Create and facilitate knowledge tests with existing Specialists and Support group in Operations. - Complete all training requirements based on the program’s specifications. - Coach new hire Specialists on their overall training and nesting performance. - Conduct mock scenarios on all channels available. - Govern the nesting process and complete deliverables on time. - Assess new hire performance during Nesting and mitigate with appropriate actions when necessary. - Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance. - Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum. - Assist in creating and developing training materials when necessary. - Follow all steps of BEST T&D.

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