• Support the Public Sector sales team by helping manage pipeline, qualify opportunities, and maintain accurate CRM records across shared accounts. • Coordinate internal sales activities including quote generation, bid administration, order progression, and customer follow-up. • Work closely with territory owners and channel partners to progress opportunities and ensure timely responses to customer and partner requests. • Help prepare proposals, RFI/RFP responses, renewal paperwork, and other sales documentation for Public Sector opportunities. • Partner with Sales Engineers, Customer Success, Deal Desk, and other internal teams to keep opportunities moving efficiently through the sales cycle. • Maintain consistent customer and partner communications, ensuring high responsiveness and professional follow-through. • Track key actions, deadlines, and dependencies across active opportunities to support forecast accuracy and on-time deal execution. • Build knowledge of Public Sector buying processes, framework routes, and customer requirements to support the wider team effectively.

• Conduct consultative sales with inbound leads (clients who have already shown interest in the platform), thoroughly understanding each business's needs and guiding the process through to closing • Manage and monitor leads within the sales funnel, identifying needs and tracking performance • Deliver product demonstrations and follow up on proposals • Support the Marketing and Product teams by collecting feedback from potential customers and seeking ways to improve conversion • Engage potential customers through our support channels (WhatsApp, email, chat, etc.) and perform follow-ups to convert them • Work collaboratively with the team to meet the company's sales and revenue targets.

• Responding to customer inquiries • Preparing detailed quotes for dance flooring systems • Developing and managing customer relationships to help drive revenue growth • Focus on inbound sales activities and proactive follow-up • Convert opportunities through consultative support • Act as a subject matter expert on dance flooring systems • Recommend customized product solutions • Process orders efficiently using sales inventory management software • Investigate and resolve customer complaints • Assist in monitoring and analyzing sales performance metrics • Maintain clear communication with management • Collaborate with marketing for product enhancements • Participate in trade shows, webinars, and industry events • Identify inefficiencies in sales processes

• Lead and manage a team of Business Inside Sales associates to meet and exceed sales goals, revenue targets, and customer experience expectations. • Coach associates on sales skills, customer discovery, product positioning, objection handling, and closing techniques. • Drive performance through daily activity management, call reviews, one on ones, team meetings, and consistent follow up. • Monitor key performance metrics, including incremental MRC, closed won revenue, add on sales, close rate, call activity, and overall goal attainment. • Create weekly action plans and provide timely updates on team progress, performance trends, risks, and opportunities. • Partner with leadership and cross functional teams to remove obstacles, improve processes, and support business growth. • Reinforce expectations around Salesforce usage, opportunity management, notes, follow up activity, and accurate reporting. • Support the growth of ancillary products, including Tech Assist, Safe Guard, static IPs, eero, UCaaS, and other business solutions. • Help create a positive and accountable sales culture where associates are motivated, supported, and focused on winning. • Ensure the team is providing business customers with the right solutions based on their needs while delivering a strong customer experience. • Identify performance gaps and take timely action through coaching, documentation, and partnership with leadership when needed. • Stay engaged with market trends, promotions, product updates, and competitive activity to help the team sell effectively.