Tekion Corp logo
Tekion Corp

One platform that seamlessly connects your entire business.

Senior Customer Value Architect

ArchitectArchitectFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

6 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedEnglishTableau

Job Description

Senior Customer Value Architect

Tekion Corp

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement • Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes • Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations • Identify and interpret industry metrics as value realization evidence • Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda • Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses • Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly • Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery • Maintain current mastery of the Tekion platform across all relevant modules • Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function • Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model • Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

Job Requirements

  • Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions
  • The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know
  • Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains
  • Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
  • Ability to travel up to 50% by plane/car
  • Prior experience with Tekion or a comparable DMS at an administrative or power user level (Strong Preference)
  • Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment (Strong Preference)
  • Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI (Strong Preference)
  • Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree (Strong Preference)

Benefits

  • Competitive compensation and generous stock options
  • 100% employer-paid top-of-the-line medical, dental and vision coverage
  • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up
  • A dynamic work environment with a strong sense of community and collaboration
  • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

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