TecnoSpeed TI

• Colaborar com o time, trocando conhecimentos e recebendo orientações técnicas para evoluir junto com a galera; • Apoiar a implementação de processos, ferramentas, métricas e relatórios, ajudando na melhoria contínua; • Identificar e sugerir melhorias nos processos de desenvolvimento de software; • Participar de diversas etapas do ciclo de vida do software, seguindo a metodologia adotada, incluindo: • Escrever códigos bem estruturados, testáveis e eficientes, com apoio do time, respeitando prazos e metas; • Auxiliar na criação de especificações técnicas e na análise de viabilidade; • Contribuir com a integração de componentes para formar sistemas funcionais; • Documentar funcionalidades e ajudar na manutenção contínua do software; • Apoiar na estimativa de tempo e recursos para atividades de desenvolvimento; • Ajudar na criação e manutenção de testes automatizados; • Colaborar na elaboração de testes para requisitos funcionais e não funcionais; • Acompanhar suas atividades em aberto até que tudo esteja resolvido; • Apoiar o processo de deploy em produção, garantindo eficiência e qualidade.

• Support the management of relationships with our suppliers, maintaining direct contact with banking institutions and partners to resolve issues, handling requests originating from both internal and external sources. • Assist with low-complexity customer requests, guiding customers on how to resolve reported issues and enabling autonomy in case of recurrence (via phone, chat, e-mail, and ticketing systems). • Help reproduce and simulate customer issues and scenarios, understand their needs, and provide solutions. • Propose improvements and fixes to the Product Owner (PO), contributing to product evolution. • Assist with validations and tests when necessary, supporting development and ensuring the quality of delivered solutions. • Prepare product usage demonstrations that facilitate customer integrations, optimize go-live processes, and improve understanding of our solutions.

• Handle inquiries from prospective and active clients to conduct sales and validate new products via phone, videoconference, WhatsApp, and email • Manage the entire sales process from initial contact through closing • Explain products and services to leads using a consultative sales approach aligned with the customer’s main needs • Deliver product presentations • Manage the sales funnel and accounts in the portfolio • Execute initiatives aimed at providing the best possible customer experience

• Handle low-complexity client requests, aiming to teach how to resolve the reported issue and enable the client to act autonomously if the issue recurs (Chat, Ticket) • Assist with problem simulations and customer scenario testing • Create improvement and bug-fix requests for the Product Owner (PO) • Create or identify the need for improvements in support documentation and/or products to reduce customers' need to contact support • Assist with validations and testing when required to support development • Prepare product usage demonstrations to facilitate client integrations, speeding up time-to-production and improving understanding of our products.

• Customer Support and Empowerment - Handle low-complexity requests (chat and ticket), guiding customers on how to resolve the presented issue and promoting customer autonomy for future situations. • Scenario Analysis and Simulations - Assist in simulating scenarios and customer-reported issues, contributing to fast and effective solutions. • Improvement Proposals - Create and suggest improvements and fixes to the Product Owner (PO), always seeking to evolve our products and processes. • Documentation and Support Reduction - Identify and implement improvements to support and product documentation, ensuring customers can find quick answers without needing to contact support. • Validation and Development Support - Assist with validations and tests when necessary, supporting the development team to ensure product excellence. • Complete Ticket Validation - Ensure that all tickets submitted to the development team include detailed simulations and necessary attachments to expedite analysis. • SLA Compliance - Monitor and ensure that agreed deadlines for each ticket are met, avoiding delays and rework.

• You will be responsible for: • Learning and gaining practical and theoretical experience in the Commercial area; • Contacting potential clients via phone, videoconference, WhatsApp and email; • Prospecting and qualifying new and potential clients during pre-sales and product validation stages; • Explaining products and services to leads using a consultative sales approach aligned with the client’s main needs; • Screening and qualifying leads for the commercial consultants team; • Supporting product presentations; • Assisting with sales funnel management and account portfolio maintenance; • Participating in initiatives aimed at providing the best possible customer experience.

• Organize and oversee the execution of corporate events, trade shows, conventions, training sessions and institutional activities. • Manage schedules and tasks, ensuring deadlines are met. • Monitor and control the budget for each event, ensuring adherence to the financial plan. • Oversee the development and production of communication and promotional materials (banners, giveaways, presentations and institutional materials). • Support brand positioning activities and product launches at events and trade shows. • Have basic design skills to assist in editing communication materials. • Contribute to the event promotion strategy with a tactical mindset and results focus. • Support marketing activities related to events, such as promotional campaigns, invitations and audience communications.

• Register, organize and maintain customer contracts • Provide support to internal and external customers, offering assistance and resolving inquiries • Issue, control and update boleto payment slips in the company’s system and financial management platform • Generate and process remittances of boleto payment slips, as well as perform bank return reconciliations • Analyze accounts receivable balances, including monitoring delinquency, identifying doubtful debtors, unrecoverable amounts and controlling customer advances

• Support the development and execution of the unit's marketing plan, ensuring monitoring of deliverables and alignment with established timelines. • Create and manage paid traffic campaigns (Google Ads and Meta Ads), collaborating on conversion tracking and brand awareness. • Support the planning and production of content for the blog, social media and YouTube, producing copy aligned with the products' value proposition. • Support product and campaign launches, assisting in the creation of schedules and briefs. • Participate in market research, competitor analysis and persona definition. • Produce conversion-focused copy and develop landing pages using tools such as GreatPages or CloudPages. • Support the organization and follow-up of online (webinars) and in-person events, ensuring alignment of actions with the sales team. • Ensure alignment with the sales team and follow guidance from the operations lead. • Monitor performance indicators (KPIs) and generate operational reports with learnings and improvement suggestions.

• Support handling simple customer complaints via email, chat, phone, ticketing system, WhatsApp and videoconference, ensuring prompt, courteous and effective support. • Assist in delivering customer training to help clients extract maximum value from the solutions provided. • Contribute to internal controls and support remote deployment of computer network systems with captive portal (Hotspot), ensuring correct operation of the solutions. • Assist with onboarding, providing a smooth, secure and positive experience from the start of the customer journey. • Participate in post-sales activities to encourage product usage, driving engagement, satisfaction and customer retention. • Support customer-portfolio workflows, identifying situations such as delinquency and communicating these to the responsible finance team. • Identify opportunities to improve documentation, internal workflows and products to make support more efficient and faster, reducing the need for repeat customer contacts. • Handle alerts and internal procedures, contacting customers when necessary to perform preventive and corrective actions. • Identify customer needs and translate them into improvement opportunities for products, services and processes. • Support reading and analysis of data and KPIs to understand customer behavior and contribute to success strategies.