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TecnoSpeed TI

Faça parte da empresa de TI mais incrível para se trabalhar no Brasil 💙 Confira as Vagas Abertas ↓

Trainee Technical Consultant, NFSe

ConsultantConsultantFull TimeRemoteEntry LevelTeam 201-500Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

11 days ago

Salary

0

Seniority

Entry Level

PortugueseSQL

Job Description

Trainee Technical Consultant, NFSe

TecnoSpeed TI

• Handle low-complexity client requests, aiming to teach how to resolve the reported issue and enable the client to act autonomously if the issue recurs (Chat, Ticket) • Assist with problem simulations and customer scenario testing • Create improvement and bug-fix requests for the Product Owner (PO) • Create or identify the need for improvements in support documentation and/or products to reduce customers' need to contact support • Assist with validations and testing when required to support development • Prepare product usage demonstrations to facilitate client integrations, speeding up time-to-production and improving understanding of our products.

Job Requirements

  • Enjoy working in customer support
  • Basic knowledge of electronic tax documents
  • Basic programming logic
  • Availability for on-call duties when necessary
  • Basic knowledge of NFSe is a plus
  • Basic knowledge of databases (SQL)
  • Basic knowledge of REST APIs
  • Work management
  • Emotional intelligence
  • Communication
  • Customer focus
  • Innovation
  • Collaboration
  • Knowledge
  • Proactivity

Benefits

  • Flexible schedule with a 40-hour workweek (core hours 9:00 AM to 5:00 PM)
  • Employment model: remote (home office)
  • Home office allowance
  • Corporate University, development tracks, career plan, Individual Development Plan (PDI), training and feedback
  • Investment in career development with courses and certifications
  • Flexible Benefits Card: Mastercard with meal allowance and flexible balance to use as you prefer
  • Co-pay Health Plan: options with Unimed or PAM, with payroll deduction or charged to the flexible benefits card
  • Co-pay Dental Plan: Odontoprev coverage, with payroll deduction or charged to the flexible benefits card
  • Amar.Elo program (weekly content on mental/emotional health)
  • Investment in mental health through online therapy at exclusive/affordable rates
  • High-quality equipment
  • Special birthday gift
  • Happy hours, celebrations and recognition events
  • Award-winning management: Work at a company recognized for excellent management practices, with awards such as Great Place To Work (GPTW), CMMI, FIA Employee Experience, and innovation and agility awards

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