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Junior Trainee Technician
Location
Brazil
Posted
2 days ago
Salary
0
Seniority
Entry Level
Job Description
Junior Trainee Technician
TecnoSpeed TI
• Support the management of relationships with our suppliers, maintaining direct contact with banking institutions and partners to resolve issues, handling requests originating from both internal and external sources. • Assist with low-complexity customer requests, guiding customers on how to resolve reported issues and enabling autonomy in case of recurrence (via phone, chat, e-mail, and ticketing systems). • Help reproduce and simulate customer issues and scenarios, understand their needs, and provide solutions. • Propose improvements and fixes to the Product Owner (PO), contributing to product evolution. • Assist with validations and tests when necessary, supporting development and ensuring the quality of delivered solutions. • Prepare product usage demonstrations that facilitate customer integrations, optimize go-live processes, and improve understanding of our solutions.
Job Requirements
- Interest in customer support, with a focus on problem solving;
- Experience with customer support tools (ticketing, chat, e-mail);
- Basic knowledge of programming logic;
- Availability for shifts and on-call duties when necessary;
- Basic theoretical knowledge of how APIs work;
- Ease in learning new technologies and processes;
- Ability to work in a team and handle multiple demands;
Benefits
- Flexible schedule with a 40-hour workweek (core hours 9:00 AM to 5:00 PM);
- 100% remote (work-from-home) employment model; positions available throughout Brazil;
- Home office allowance;
- Corporate University, Development Tracks, Career Plan, Individual Development Plan (IDP), training and feedback sessions;
- Investment in professional development with courses and certifications;
- Flexible benefits card: meal/food voucher (VR/VA);
- Co-pay Health Plan (Unimed or PAM);
- Co-pay Dental Plan (Odontoprev);
- Mixtra benefit;
- Amar.Elo program (weekly content on mental and emotional health);
- Support for mental health through online therapy at exclusive/affordable rates;
- High-quality equipment provided;
- Special birthday gift;
- Happy hours, celebrations and recognition;
- Strong management practices; award-winning company (Great Place to Work - GPTW), CMMI, FIA Employee Experience;
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Senior Compensation Consultant
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