TechFlow, Inc.

• Work independently on a high productivity team • Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses • Update ticketing system based on contract requirements • Review and validate reports daily for accurate data and metrics • Provide troubleshooting support for phones, applications, and database issues • Respond promptly to stakeholder inquiries • Keep detailed records of stakeholder interactions, transactions, comments and complaints • Communicate and coordinate with colleagues as necessary • Provide feedback on the efficiency of the stakeholder service process • Ensure stakeholder satisfaction and provide professional stakeholder support • Maintain a positive, empathetic and professional attitude toward stakeholders at all times

Role Description TechFlow is hiring a Service Support Representative to support the Platform Services team. The Service Support Representative will support a high-profile government contract. This is a hands-on service support position that focuses on the daily tracking of ticket statuses with field support, will review required customer documents for accuracy, support internal operations, and will communicate directly with the customer. This position is hourly, fully work from home/remote, and will be part of a 24/7/365 team. Candidates must be available to work late afternoon and overnights, including weekends and holidays, to be considered. Key Responsibilities - Work independently on a high productivity team - Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses - Update ticketing system based on contract requirements - Review and validate reports daily for accurate data and metrics - Provide troubleshooting support for phones, applications, and database issues - Respond promptly to stakeholder inquiries - Keep detailed records of stakeholder interactions, transactions, comments and complaints - Communicate and coordinate with colleagues as necessary - Provide feedback on the efficiency of the stakeholder service process - Ensure stakeholder satisfaction and provide professional stakeholder support - Maintain a positive, empathetic and professional attitude toward stakeholders at all times Qualifications - High school diploma - 2+ years of experience in service support role - Experience with ticketing systems, data, and validating tickets for quality metrics - Experience responding directly to customers and field support verbally and in writing - Ability to work a flexible schedule including overnight support (hours may vary) and holidays - Must have reliable high-speed internet to support remote work, and timely communication - Must be able to obtain a Public Trust Clearance and comfortable in waiting a processing period of up to 60 days prior to start date Preferred Qualifications - Basic understanding of troubleshooting skills/steps - Tier 1 service experience Requirements - Compensation: $20.00 per hour Benefits - TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines) - 401k plan with Roth option - Eligibility for an employer match - Immediate vesting - Paid time off - Holidays – 11 paid holidays per year - Comprehensive medical, dental, and vision plans - Company-paid Life & AD&D insurance plan - Employee Assistance Program - Wellness Resources - Company-paid training and development program - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children - Short-term and long-term disability (per plan guidelines) - Legal Shield and Identity Theft protection plans - Pet Insurance

• Manage and maintain Agile project management tools supporting product backlog management, sprint planning, task tracking, release planning, and sprint reporting. • Coordinate Agile project activities across cross-functional teams, ensuring work is organized, prioritized, and aligned with program objectives. • Monitor project progress, identify risks, dependencies, impediments, and resource constraints, and work with program leadership to resolve issues. • Maintain sprint burndown charts, velocity metrics, release readiness metrics, and other Agile performance indicators. • Generate automated dashboards, reports, and project metrics from Government-approved Agile management tools to provide real-time visibility into program performance. • Collaborate with Government stakeholders, Product Owners, and technical teams to clarify requirements, refine product backlogs, and manage scope changes. • Maintain traceability between customer requirements, user stories, development tasks, testing activities, and delivered capabilities. • Facilitate risk identification, mitigation planning, and issue resolution throughout sprint execution and release planning activities. • Promote Agile best practices and continuous improvement by encouraging collaboration, transparency, and efficient delivery processes across the program. • Support release planning, sprint reviews, retrospectives, and other Agile activities as needed. • Prepare project status reports, executive briefings, and performance summaries for program leadership and Government stakeholders. • Ensure project documentation, schedules, and Agile artifacts remain accurate, current, and compliant with program requirements.

Role Description TechFlow is seeking an experienced Agile Project Manager to support a mission-critical DoD software development and modernization program in Montgomery, AL. This program provides software development and technical support services to sustain, enhance, and optimize a critical customer system through secure, scalable, and maintainable software solutions. Working in partnership with the Program Manager and Scrum Master, the Agile Project Manager will: - Coordinate Agile planning and execution activities. - Maintain program management tools and metrics. - Facilitate collaboration across technical teams and Government stakeholders. - Ensure software delivery remains aligned with program priorities. This role emphasizes Agile project coordination, reporting, backlog management, and continuous process improvement rather than serving as the team's primary Scrum Master. Qualifications - Bachelor's degree (or equivalent experience) in Computer Science, Information Technology, Engineering or related field. - Current Agile certification such as: Certified ScrumMaster (CSM), SAFe Agilist (SA) or PMI Agile Certified Practitioner (PMI-ACP). Certification must remain current throughout employment. - Minimum 3 years of Agile project management experience supporting DoD software development or modernization programs. - Experience using Agile project management platforms such as Jira, Azure DevOps, or comparable Government-approved tools. - Experience managing Agile backlogs, sprint planning, project tracking, and program reporting. - Strong understanding of Agile methodologies, Scrum principles, and software development lifecycle (SDLC) processes. - Experience developing project metrics, dashboards, and executive reporting. - Excellent organizational, facilitation, communication, and stakeholder management skills. - Active Secret Security Clearance. Requirements - Experience supporting U.S. Air Force software development or modernization programs. - Experience coordinating multiple Agile teams on complex software delivery programs. - Familiarity with the DoD Software Acquisition Pathway (SWP). - Experience supporting DevSecOps and CI/CD software delivery environments. - Knowledge of risk management, requirements traceability, and software release management. - Experience using Power BI, Jira dashboards, Azure DevOps Analytics, or similar reporting tools. - Project Management Professional (PMP) certification is a plus. Benefits - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines). - 401k plan with Roth option. - Eligibility for an employer match. - Immediate vesting. - Paid time off. - Holidays – 11 paid holidays per year. - Comprehensive medical, dental, and vision plans. - Company-paid Life & AD&D insurance plan. - Employee Assistance Program. - Wellness Resources. - Company-paid training and development program. - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children. - Short-term and long-term disability (per plan guidelines). - Legal Shield and Identity Theft protection plans. - Pet Insurance.

• Create, edit, and maintain technical documentation supporting software development, system sustainment, acquisition activities, and lifecycle management. • Develop and maintain software requirements documentation, business use cases, functional specifications, process workflows, system design documents, architecture diagrams, database schemas, and data dictionaries. • Produce and maintain user guides, system administration manuals, training materials, release notes, installation guides, and operational documentation. • Document ETL processes, including data source descriptions, transformation logic, report generation procedures, and data flow documentation. • Develop and maintain standard operating procedures (SOPs), troubleshooting guides, maintenance procedures, and system monitoring documentation. • Establish and maintain version-controlled documentation repositories using Government-approved version control systems to ensure document integrity and traceability. • Develop and maintain documentation standards, templates, and style guides to promote consistency across program deliverables. • Collaborate with technical teams to gather information, translate complex technical concepts into clear documentation, and ensure documentation remains synchronized with system changes. • Support Government risk management activities by documenting risks, mitigation strategies, action items, and program decisions within approved project management tools. • Leverage Government-approved generative AI and digital authoring tools to improve documentation quality, consistency, efficiency, and standardization while ensuring compliance with program requirements. • Participate in Agile ceremonies and support documentation updates throughout each sprint to ensure deliverables remain current.

• Lead the planning, coordination, and execution of comprehensive software testing activities, including functional, regression, integration, security, performance, and user acceptance testing. • Design, develop, maintain, and execute automated test suites supporting web applications, APIs, databases, and system integrations. • Create and maintain detailed manual test cases and test procedures for scenarios that require manual validation. • Develop reusable automated testing frameworks to improve testing efficiency and release quality. • Manage the complete software defect lifecycle, including defect identification, documentation, prioritization, verification, and closure in collaboration with development teams. • Provide regular testing status updates, metrics, and quality reports to the Government Test Manager and program leadership. • Support Risk Management Framework (RMF) activities by producing required testing evidence, security validation documentation, and accreditation artifacts. • Validate software compliance with Web Content Accessibility Guidelines (WCAG), ensuring zero accessibility defects through automated and manual testing. • Verify software security scan results and ensure new vulnerabilities are remediated or properly documented, including validation of false positives. • Collaborate with Agile development teams to define test strategies, acceptance criteria, and quality objectives for each sprint. • Participate in peer reviews, sprint planning, release planning, and continuous improvement initiatives. • Promote quality engineering best practices, test automation, and continuous testing throughout the software development lifecycle.

• Install, configure, administer, patch, upgrade, and manage the lifecycle of Oracle database environments. • Monitor database performance, availability, and health, proactively identifying and resolving performance bottlenecks and operational issues. • Optimize database performance through tuning, indexing strategies, query optimization, and capacity planning. • Implement and maintain database security controls, including user access management, encryption, auditing, and compliance with DoD cybersecurity requirements. • Develop, maintain, and regularly validate comprehensive backup, recovery, and disaster recovery procedures to meet Government Recovery Point Objective (RPO) and Recovery Time Objective (RTO) requirements. • Design, implement, and maintain database schema changes using version-controlled migration scripts integrated with CI/CD pipelines. • Ensure database deployment scripts are automated, repeatable, defect-free, and environment agnostic. • Maintain configuration management documentation and version control for all database configurations and settings. • Support end-to-end traceability of database requirements through implementation, testing, and documentation. • Collaborate with software development teams to design efficient database structures and support application modernization initiatives. • Support ETL processes, data integration activities, and maintenance of database metadata and data dictionary documentation. • Participate in troubleshooting production issues and implementing continuous improvements to database operations. • Ensure compliance with organizational standards for security, quality, documentation, and configuration management.

Role Description TechFlow is seeking a Technical Writer / Documentation Specialist to support a mission-critical DoD software development and modernization program in Montgomery, AL. This program provides software development and technical support services to sustain, enhance, and optimize a critical customer system through secure, scalable, and maintainable software solutions. The Technical Writer will develop, maintain, and manage comprehensive technical documentation supporting the full software development lifecycle, including: - System design - Software architecture - User documentation - Operational procedures - Acquisition artifacts Working closely with software engineers, architects, database administrators, DevSecOps engineers, testers, and program leadership, this role will ensure technical documentation is accurate, current, well organized, and compliant with Department of Defense documentation standards. Key Responsibilities - Create, edit, and maintain technical documentation supporting software development, system sustainment, acquisition activities, and lifecycle management. - Develop and maintain software requirements documentation, business use cases, functional specifications, process workflows, system design documents, architecture diagrams, database schemas, and data dictionaries. - Produce and maintain user guides, system administration manuals, training materials, release notes, installation guides, and operational documentation. - Document ETL processes, including data source descriptions, transformation logic, report generation procedures, and data flow documentation. - Develop and maintain standard operating procedures (SOPs), troubleshooting guides, maintenance procedures, and system monitoring documentation. - Establish and maintain version-controlled documentation repositories using Government-approved version control systems to ensure document integrity and traceability. - Develop and maintain documentation standards, templates, and style guides to promote consistency across program deliverables. - Collaborate with technical teams to gather information, translate complex technical concepts into clear documentation, and ensure documentation remains synchronized with system changes. - Support Government risk management activities by documenting risks, mitigation strategies, action items, and program decisions within approved project management tools. - Leverage Government-approved generative AI and digital authoring tools to improve documentation quality, consistency, efficiency, and standardization while ensuring compliance with program requirements. - Participate in Agile ceremonies and support documentation updates throughout each sprint to ensure deliverables remain current. Qualifications - Bachelor's degree (or equivalent experience) in Computer Science, Information Technology, Engineering or related field. - Minimum 3 years of technical writing experience supporting DoD software development or modernization programs. - Experience creating technical documentation for software systems, system architecture, user documentation, and operational procedures. - Experience working with version-controlled documentation repositories and collaborative documentation platforms. - Proficiency using Government-approved generative AI tools and modern digital authoring technologies to support documentation development. - Familiarity with DoD acquisition documentation standards and software lifecycle documentation requirements. - Excellent written communication, editing, organization, and document management skills. - Ability to collaborate effectively with engineers, developers, project managers, and Government stakeholders. - Active Secret Security Clearance. Preferred Qualifications - Experience supporting U.S. Air Force software development or modernization programs. - Familiarity with Agile software development methodologies and Scrum environments. - Experience documenting cloud-based applications, DevSecOps processes, CI/CD pipelines, and database architectures. - Experience creating architecture diagrams and technical illustrations using tools such as Visio, Lucidchart, or similar platforms. - Knowledge of RMF documentation, cybersecurity documentation, and configuration management processes. - Experience working with Git-based repositories or other version control systems for documentation management. Benefits - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines). - 401k plan with Roth option. - Eligibility for an employer match. - Immediate vesting. - Paid time off. - Holidays – 11 paid holidays per year. - Comprehensive medical, dental, and vision plans. - Company-paid Life & AD&D insurance plan. - Employee Assistance Program. - Wellness Resources. - Company-paid training and development program. - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children. - Short-term and long-term disability (per plan guidelines). - Legal Shield and Identity Theft protection plans. - Pet Insurance.

Role Description TechFlow is seeking an experienced Test Engineer / QA Lead to support a mission-critical DoD software development and modernization program in Montgomery, AL. This program provides software development and technical support services to sustain, enhance, and optimize a critical customer system through secure, scalable, and maintainable software solutions. The Test Engineer / QA Lead will lead all quality assurance and software testing activities throughout the software development lifecycle. This role is responsible for developing and executing comprehensive manual and automated testing strategies, managing the software defect lifecycle, supporting cybersecurity accreditation activities, and ensuring software releases meet the highest standards for functionality, security, performance, accessibility, and reliability. Working closely with software engineers, architects, DevSecOps engineers, database administrators, and Government stakeholders, the QA Lead will help ensure every release is thoroughly validated before deployment. Key Responsibilities - Lead the planning, coordination, and execution of comprehensive software testing activities, including functional, regression, integration, security, performance, and user acceptance testing. - Design, develop, maintain, and execute automated test suites supporting web applications, APIs, databases, and system integrations. - Create and maintain detailed manual test cases and test procedures for scenarios that require manual validation. - Develop reusable automated testing frameworks to improve testing efficiency and release quality. - Manage the complete software defect lifecycle, including defect identification, documentation, prioritization, verification, and closure in collaboration with development teams. - Provide regular testing status updates, metrics, and quality reports to the Government Test Manager and program leadership. - Support Risk Management Framework (RMF) activities by producing required testing evidence, security validation documentation, and accreditation artifacts. - Validate software compliance with Web Content Accessibility Guidelines (WCAG), ensuring zero accessibility defects through automated and manual testing. - Verify software security scan results and ensure new vulnerabilities are remediated or properly documented, including validation of false positives. - Collaborate with Agile development teams to define test strategies, acceptance criteria, and quality objectives for each sprint. - Participate in peer reviews, sprint planning, release planning, and continuous improvement initiatives. - Promote quality engineering best practices, test automation, and continuous testing throughout the software development lifecycle. Qualifications - Bachelor's degree (or equivalent experience) in Computer Science, Information Technology, Engineering or related field. - Minimum 5 years of experience in software quality assurance or test engineering within DoD, federal, or large enterprise environments. - Experience leading both manual and automated software testing efforts. - Proficiency with automated testing frameworks such as Selenium, JUnit, REST Assured, or equivalent testing tools. - Experience with API testing, database testing, and test automation development. - Experience managing software defect tracking and collaborating with development teams to resolve issues. - Familiarity with DoD Risk Management Framework (RMF) testing evidence requirements and security assessment reporting. - Experience using accessibility testing tools and validating compliance with WCAG standards. - Strong understanding of Agile software development methodologies and software development lifecycle (SDLC) processes. - Excellent analytical, troubleshooting, communication, and documentation skills. - Active Secret Security Clearance. Preferred Qualifications - ISTQB Certified Tester or equivalent software testing certification. - Experience supporting U.S. Air Force or other Department of Defense software modernization programs. - Experience with performance testing tools such as JMeter, LoadRunner, or similar platforms. - Experience with CI/CD-integrated automated testing. - Familiarity with GitLab CI/CD, Jenkins, or Azure DevOps pipelines. - Experience validating STIG compliance and security testing results. - Knowledge of DevSecOps practices and continuous quality engineering methodologies. Benefits - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines). - 401k plan with Roth option. - Eligibility for an employer match. - Immediate vesting. - Paid time off. - Holidays – 11 paid holidays per year. - Comprehensive medical, dental, and vision plans. - Company-paid Life & AD&D insurance plan. - Employee Assistance Program. - Wellness Resources. - Company-paid training and development program. - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children. - Short-term and long-term disability (per plan guidelines). - Legal Shield and Identity Theft protection plans. - Pet Insurance. Company Description Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges. Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better. TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration. TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

Role Description TechFlow is seeking an experienced Senior Software Architect / Lead Software Engineer to support a mission-critical DoD software development and modernization program in Montgomery, AL. This program provides software development and technical support services to sustain, enhance, and optimize a critical customer system through secure, scalable, and maintainable software solutions. The successful candidate will lead the architectural design and development of modern software capabilities while ensuring solutions are built using nonproprietary, open-standard technologies that support scalability, maintainability, reliability, and long-term mission success. This role will provide technical leadership across the software development lifecycle, collaborating with software engineers, DevSecOps professionals, testers, database administrators, and Agile team members to deliver high-quality, secure software solutions. Key Responsibilities - Lead the architectural design and technical implementation of scalable, maintainable, reliable, and secure software solutions using open-standard technologies. - Develop and maintain software solutions using modern Java enterprise development practices and industry-standard frameworks. - Design, develop, test, and maintain clean, efficient, secure source code within Government-owned Git repositories. - Provide technical leadership and guidance to software development teams, promoting best practices in architecture, coding standards, and secure development. - Participate in and conduct mandatory peer code reviews to ensure software quality, maintainability, and adherence to established standards. - Ensure software meets automated quality and security requirements through continuous integration, automated testing, and Static Application Security Testing (SAST). - Analyze and remediate software vulnerabilities, ensuring all new Blocker, Critical, and High security findings are addressed prior to task completion. - Identify, evaluate, and execute technical debt remediation efforts based on Government priorities. - Maintain and improve software quality metrics, including: minimum 90% automated test coverage for new code, overall SonarQube code quality rating of "A", inline documentation for at least 90% of individual methods using tool-compatible formats. - Collaborate with cybersecurity teams to ensure compliance with DoD Risk Management Framework (RMF) processes and Security Technical Implementation Guide (STIG) requirements. - Research, prototype, and evaluate emerging technologies, including artificial intelligence/machine learning (AI/ML), low-code/no-code platforms, and AI-assisted software development tools. - Mentor software engineers and promote adoption of modern development practices, tools, and technologies. - Support continuous improvement initiatives focused on software quality, performance, security, and mission effectiveness. Qualifications - Bachelor's degree (or equivalent experience) in Computer Science, Information Technology, Engineering or related field. - Minimum 7 years of experience developing Java enterprise applications. - Strong experience with: Java enterprise application development, Spring Boot, RESTful APIs and Microservices architectures. - Experience with software quality and security tools, including: SonarQube, GitLab CI/CD, Static Application Security and Testing (SAST) tools. - Experience developing secure software solutions within a DevSecOps environment. - Familiarity with Web Content Accessibility Guidelines (WCAG) 2.1 AA standards. - Experience supporting DoD cybersecurity requirements, including Risk Management Framework (RMF) and STIG compliance. - Strong understanding of software architecture, design patterns, secure coding practices, and modern development methodologies. - Active Secret Security Clearance. Preferred Qualifications - Experience supporting DoD software modernization programs. - Experience with U.S. Air Force or other DoD mission applications. - Demonstrated experience integrating artificial intelligence/machine learning capabilities into software solutions. - Experience using AI-assisted development tools to improve software engineering efficiency. - Experience with cloud-native architectures and DevSecOps practices. - Experience mentoring and leading software engineering teams. - Familiarity with Agile software development methodologies and Scrum practices. Benefits - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines). - 401k plan with Roth option. - Eligibility for an employer match. - Immediate vesting. - Paid time off. - Holidays – 11 paid holidays per year. - Comprehensive medical, dental, and vision plans. - Company-paid Life & AD&D insurance plan. - Employee Assistance Program. - Wellness Resources. - Company-paid training and development program. - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children. - Short-term and long-term disability (per plan guidelines). - Legal Shield and Identity Theft protection plans. - Pet Insurance.