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TDS Telecom logo
TDS Telecom

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that enhance connectivity. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions.

Coordinator - Centralized Drop Coordination

Location

United States

Posted

26 days ago

Salary

$23 - $34 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Coordinator - Centralized Drop Coordination

TDS Telecom

Role Description The Coordinator - Centralized Drop Coordination is responsible for assisting Field Services in managing all residential, commercial, and Multi-Dwelling Unit (MDU) properties. This position will create all drop requests and coordinate work with multiple drop contractors to facilitate the provisioning of TDS products and services to residential, commercial, and MDU properties. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Drop Coordination: - Handle drop EWOs (Engineering Work Orders): - Generate EWOs. - Promptly handle Open, Incomplete, or Rejected orders. - Review and update orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria. - Manage multiple EWO tasks and follow up on time sensitive work, taking necessary actions to update the order entry system. - Manage tasks related to the enablement of MDU/commercial addresses, including interpreting and verifying buildings, addressing, and contact information are reflected correctly in the applicable systems. - Select provisioning plans, generate tasks for other departments within TDS, and problem solve and troubleshoot with other departments within TDS. - Contact customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise. - Navigate internal systems and interpret data to diagnose and provide direction. - Manage additional work queues as required. - Provide support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc. - Partner Coordination: - Work cross functionally with all TDS teams to ensure continual enablement of addresses. - Ensure customer needs are met and errors are being resolved promptly. - Work with third party vendors to monitor task statuses and ensure open tasks are progressing. - Provide information and direction to Field Services and other departments. - Record and Inventory Management: - Manage inventory levels for materials used by Field Services and contractors. - Report drop order statuses to Field Services inventory management teams. - Partner with Field Services to review and improve shared drop processes. - Manage inventory levels for materials used by Field Services. Coordinate materials product reviews. - Review drop contractor invoicing. Escalate over-budget invoices to supervisor for review. Prepare for Sr Manager approval. Qualifications - Associates degree (or higher) -OR- 2+ years professional work experience. - 6+ months’ administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge; OR 6+ months' telecommunications field/engineering experience. - Understanding of telecommunications industry, products and services. - Ability to manage multiple projects simultaneously and take on increasing responsibilities. - Ability to effectively keep other departments informed of developments affecting their functions. - Ability to adapt to rapid changes. - Problem solving skills (e.g., customer complaints, troubleshooting). Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

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