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TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that enhance connectivity. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions.
Order Management - Coordinator
Location
United States
Posted
13 days ago
Salary
$23 - $35 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Order Management - Coordinator
TDS Telecom
Role Description In the Order Management - Coordinator position, you will be responsible for accurately interpreting, processing, and managing Commercial service orders from initial receipt through completion. Your responsibilities include: - Reviewing order forms and verifying required documentation. - Entering order details into order management systems while ensuring compliance with product, provisioning, and billing requirements. - Creating and maintaining orders in Cobra, MetaSolv, and other front-end systems for product additions, changes, and disconnects. - Applying knowledge of telecommunications products and services, including DS0, DS1, DS3 signaling, DSL, ISDN, PRI, BRI, and PON provisioning. - Assigning and managing MetaSolv provisioning plans and tasks. - Coordinating order delivery across multiple departments and tracking orders through completion. - Proactively resolving issues that could impact service delivery. - Communicating effectively with internal teams and customers to ensure timely resolutions and a positive customer experience. - Working occasional evenings or weekends to support order management commitments and service-level objectives. The regular schedule for this position is Monday through Friday, 10:00 a.m. to 6:30 p.m. CT, with a 30-minute lunch break. Training hours will vary and will be communicated prior to the start of training. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Qualifications - Associates degree (or higher) -OR- 2+ years professional work experience. - 3+ years telephony experience and/or customer service and/or data entry. - 1+ years’ experience using a PC with various software packages. - 6+ months experience working with detailed data. - Experience working in a team environment. - Must be able to type at least 45 WPM. - Ability to manage multiple tasks and prioritize well. - Quality is critical; detail orientation is key. - Ability to work well with a variety of different people throughout the TDS team. - Familiarity with industry practices involving loop ordering and number portability. - Excellent organizational skills to monitor and prioritize multiple activities at once. - Willingness to work and make decisions in a rapidly changing and uncertain environment. - Effective skills in process development and continuous process improvement. - Must have a genuine desire for customer satisfaction. - Knowledge of advanced telecommunication products and provisioning practices. - Working knowledge of COBRA, MARTENS, SABRE, DESI, RNW, MetaSolv, NPAC, SAG, Verigate, IMA, SMS800, INAT, RMS, and Crystal Enterprise. Requirements - Regular attendance and promptness for work are essential functions of this position. - Responsible for accurate and timely order generation. - Manage multiple orders, tasks, and follow-up work that is time-sensitive. - Work closely with Sales and Customer Service to understand customer needs. - Process orders into SMS800 and Carrier systems for toll-free service ordering and activation. - Troubleshoot service problems with 800 services. - Keep up to date on new product offerings and process changes. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Program Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.
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