TDS Telecom logo
TDS Telecom

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that enhance connectivity. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions.

Senior Sales & Technical Operations Specialist

Location

United States

Posted

1 day ago

Salary

$67K - $108.8K / year

Seniority

Senior

Job Description

Senior Sales & Technical Operations Specialist

TDS Telecom

Role Description At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Senior Sales & Technical Operations Specialist plays a key role in enhancing the productivity and effectiveness of the sales and support organization through the use of technology, data insights, and process improvement. This role is primarily responsible for supporting the development and execution of TDS’s strategic and tactical initiatives focused on acquiring, retaining, implementing, growing, and billing profitable customers. This position leverages CRM systems, data analysis, and workflow optimization to drive business outcomes. Responsibilities include: - Managing and interpreting data across multiple systems. - Ensuring data accuracy through validation and augmentation. - Supporting system integrations. - Delivering actionable insights through analytics. The role is heavily focused on enabling the Commercial Sales and Support organization through CRM enhancements and broader business transformation initiatives. Working in close partnership with the Manager of Sales & Technical Operations, this individual will collaborate cross-functionally with Sales, Support, Marketing, and IT teams to: - Identify business challenges. - Define requirements. - Design and implement effective solutions. Additionally, this role will support project execution by gathering, organizing, and analyzing data and related artifacts needed to inform decision-making and ensure successful delivery of initiatives. Shift: This position will work Monday - Friday, 8am - 5pm in any time zone. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Implement and support strategies for ongoing sales and support technology, tools, and systems that enhance the productivity and effectiveness of the commercial sales and support teams and channel partners. - Initiate and sponsor projects involving changes, upgrades, or testing of sales tools. - Translate user requests and create, maintain deliverables associated with Project Definition, Analysis, Design, Testing, and Rollout. - Support the Manager – Sales Technical Operations with efforts to partner with IT to address system requirements and implementation needs. - Develop reporting and analyze trends and results to provide strategic direction to the commercial sales and support leaders to drive productivity and sales revenue. - Define process, reporting, and/or formulas to support daily management to the sales equation. - Work with Commercial COAST to create training documentation, plans, and champions execution of such training. - Develop, implement, and manage training curriculum and programs regarding sales technology, system adherence, and processes. - Develop and implement strategy for ongoing data management, integrity, validation, and augmentation in the sales force automation tools. - Support all IT and corporate initiatives that will be implemented into the sales environment at the local level. - Support and lead the testing initiatives for ongoing CRM updates and changes. Qualifications - Bachelor's degree (or higher) -OR- 4+ years professional work experience. - 2+ years’ experience working in sales or marketing operations, business system support role, or Information Technology and/or Business Analysis/Process experience. - 2+ years business analytics or CRM / Sales force automation experience or database application/systems management. Requirements - Demonstrated experience working closely with Sales Operations, Product Marketing, Sales, Finance, and IT in data analysis and reporting functions. - Strong team player with ability to develop effective working relationships across organization: marketing, sales, sales operations, and IT. - Good understanding of contact center and/or sales organization processes, procedures, and the reasons behind them. - Ability to communicate technical information to a non-technical audience and vice versa. - Strong analytical, organization, and decision-making skills. - Time Management skills. - Strong understanding of business office applications. - Strong problem-solving skills and ability to work independently. - Ability to work through ambiguity and multitudes of decisions to complete work and accomplish goals. - Excellent oral and written communications skills, including presentation skills. - Understands the database configuration, rules, tables, fields, and structure, and the reasoning behind configurations. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

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